WNS Deputy Manager Operations Interview Questions and Answers

Q1. Tell me about yourself.
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Q1. How do you manage SLA?
Ans. 
Managing SLA involves setting clear expectations, monitoring performance, and addressing any deviations promptly.
• Set clear and realistic SLA targets with stakeholders

• Regularly monitor performance against SLA metrics

• Implement processes to address any deviations from SLA

• Communicate effectively with team members and stakeholders about SLA expectations

• Use technology and tools to track and analyze SLA performance

• Provide reg
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Q1. Tell me about yourself
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Q2. Current Benefits
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Q1. RCM metrics formulas
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Q2. People management, shrinkage
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Q1. How many years of experience you have?
Ans. 
I have 8 years of experience in operations management.
• I have worked in various industries such as retail, healthcare, and technology.

• Managed teams of up to 50 employees to ensure smooth operations.

• Implemented process improvements resulting in cost savings and increased efficiency.

• Led cross-functional projects to streamline operations and improve customer satisfaction.
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Q2. How many people you had Managed?
Ans. 
I have managed a team of 15 people in my previous role as a Team Leader.
• Managed a team of 15 people as a Team Leader

• Provided guidance and support to team members

• Allocated tasks and monitored progress

• Conducted performance evaluations and provided feedback
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Q1. Tell me about yourself.
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Q1. How do you manage SLA?
Ans. 
Managing SLA involves setting clear expectations, monitoring performance, and addressing any deviations promptly.
• Set clear and realistic SLA targets with stakeholders

• Regularly monitor performance against SLA metrics

• Implement processes to address any deviations from SLA

• Communicate effectively with team members and stakeholders about SLA expectations

• Use technology and tools to track and analyze SLA performance

• Provide reg
Answered by AI
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It will be about a project given to you while on Team lead position

Q1. It will be about your Skills and how well you manage people. There will be 9 questions and different scenarios
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Q1. More related to core RCM, Operations and transition
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Q1. Expectation in terms of salary
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