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Vodafone Idea Costumer Service Interview Questions and Answers
Vodafone Idea Costumer Service Interview Experiences
3 interviews found
Anonymous
I was interviewed in Aug 2023.
(5 Questions)
- Q1. Tell me about your self?
- Ans. My name is sulochana I am stay at Visakhapatnam I am D.Ed Diploma complete I am pursuing graduate 3rd year I am 1year of experience in Forever company.
- Q2. Tell me about your hobbies ?
- Ans. My hobbies are cooking,and listening to music.
- Q3. What's your weakness ?
- Ans. Don't fell good if I not complete the work within the given time.
- Q4. What's your strength
- Ans. My strength is that I'm hard working,honest,self motivated and I'm confident about my work.
- Q5. Where do you want to see yourself in 5years?
- Ans. I would like to see myself in a good position after 5years.
Selected
(3 Questions)
- Q1. Any problem slove
- Ans.
Problem solving is a key skill in customer service, involving identifying issues and finding solutions.
Listen actively to understand the customer's issue
Ask clarifying questions to gather more information
Offer solutions based on company policies and guidelines
Follow up to ensure the problem is resolved to the customer's satisfaction
- Q2. Tell me about in your self
- Q3. Where are you from
I applied via Company Website and was interviewed in Feb 2022. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself.
Interview Preparation Tips
- Halp
Top trending discussions
Interview questions from similar companies
I applied via Company Website and was interviewed in Apr 2023. There were 2 interview rounds.
(7 Questions)
- Q1. How to satisfy the customer claims?
- Ans.
Customer claims can be satisfied by listening to their concerns, offering solutions, and following up to ensure their satisfaction.
Listen actively to the customer's complaint and empathize with their situation.
Offer a solution that addresses their concern and meets their needs.
Follow up with the customer to ensure their satisfaction and resolve any remaining issues.
Provide compensation or incentives if appropriate to s...
- Q2. How to solve customer issues?
- Ans.
Customer issues can be solved by active listening, empathy, and finding a mutually beneficial solution.
Listen actively to the customer's concerns and complaints.
Show empathy and understanding towards the customer's situation.
Find a mutually beneficial solution that satisfies both the customer and the company.
Follow up with the customer to ensure their issue has been resolved to their satisfaction.
Provide clear and conc...
- Q3. Your work for this company ?
- Ans.
I work as a customer service representative for this company.
I handle customer inquiries and complaints via phone, email, and chat.
I provide product information and assist customers in placing orders.
I resolve customer issues and ensure customer satisfaction.
I maintain accurate records of customer interactions and transactions.
I collaborate with other departments to improve customer experience.
- Q4. What is the best way to solve customer problems ?
- Ans.
The best way to solve customer problems is to actively listen, empathize, and offer a solution that meets their needs.
Listen actively to the customer's problem and let them explain it fully.
Empathize with the customer and acknowledge their frustration.
Offer a solution that meets their needs and resolves the issue.
Follow up with the customer to ensure their satisfaction.
Train employees to handle customer problems effect
- Q5. What is your responsibility for this work ?
- Ans.
My responsibility is to provide excellent customer service by addressing customer inquiries and concerns, resolving issues, and ensuring customer satisfaction.
Addressing customer inquiries and concerns promptly and professionally
Resolving customer issues and complaints effectively
Ensuring customer satisfaction by providing personalized service
Maintaining accurate records of customer interactions and transactions
Collabo...
- Q6. What to do to build a trust for customer ?
- Ans.
Building trust with customers requires consistent communication, transparency, and delivering on promises.
Listen actively to customers and address their concerns promptly
Be transparent about company policies and procedures
Deliver on promises and exceed expectations
Provide excellent customer service consistently
Follow up with customers to ensure satisfaction
Train employees to prioritize customer satisfaction
Offer incent...
- Q7. What is your duty for this job ?
- Ans.
My duty for this job is to provide excellent customer service and ensure customer satisfaction.
My duty is to assist customers with their inquiries and resolve any issues they may have
I am responsible for maintaining a positive and professional relationship with customers
I must ensure that customers are satisfied with the products or services provided
I am expected to handle customer complaints and provide appropriate so...
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Aug 2023. There was 1 interview round.
(4 Questions)
- Q1. Tell me about your self ?
- Q2. What is costumer service ?
- Ans.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It includes ensuring customer satisfaction and building positive relationships with customers.
Examples of customer service include answering phone calls, responding to emails, and assisting customers in-store.
- Q3. What is BPO ?
- Ans.
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO involves outsourcing non-core business functions such as customer service, IT support, and accounting.
Companies often choose BPO to reduce costs, improve efficiency, and focus on their core competencies.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
Examples of BP...
- Q4. What is Internet ?
- Ans.
Internet is a global network of interconnected computers that allows communication and sharing of information.
Global network of interconnected computers
Allows communication and sharing of information
Accessed through web browsers and apps
Examples: websites, email, social media
Skills evaluated in this interview
I applied via Company Website and was interviewed in Dec 2021. There was 1 interview round.
Interview Questionnaire
6 Questions
- Q1. What's your problem I help you sir mam
- Q2. What's help you sir mam
- Q3. Hello I am for airtel customer service what's help you I help you please explain me what's your problem
- Ans. Ohk I can understand and I can explain
- Q4. Sir what's your problem I help you please explain me your problem
- Q5. What's yours problem I help to you sir mam
- Q6. What's is your problem I am so excited to solve any problem
Interview Preparation Tips
I applied via Company Website and was interviewed before Jul 2022. There were 3 interview rounds.
GD is a part of people it's means group discussion
(4 Questions)
- Q1. Technical is a part of technology
- Q2. Why technical department is minimum athority.
- Ans.
The technical department is given minimum authority to ensure that customer service representatives are the primary point of contact for customers.
Customer service representatives are trained to handle customer inquiries and issues efficiently.
Having the technical department as a backup ensures that complex technical issues are escalated appropriately.
Empowering customer service representatives can lead to quicker reso
- Q3. Why is technical department minimum salery because this department related to technology.
- Q4. What you say technical department minimum salary.
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Aug 2023. There was 1 interview round.
(4 Questions)
- Q1. Tell me about your self ?
- Q2. What is costumer service ?
- Ans.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It includes ensuring customer satisfaction and building positive relationships with customers.
Examples of customer service include answering phone calls, responding to emails, and assisting customers in-store.
- Q3. What is BPO ?
- Ans.
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO involves outsourcing non-core business functions such as customer service, IT support, and accounting.
Companies often choose BPO to reduce costs, improve efficiency, and focus on their core competencies.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
Examples of BP...
- Q4. What is Internet ?
- Ans.
Internet is a global network of interconnected computers that allows communication and sharing of information.
Global network of interconnected computers
Allows communication and sharing of information
Accessed through web browsers and apps
Examples: websites, email, social media
Skills evaluated in this interview
I applied via Campus Placement and was interviewed in Sep 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about your self
- Ans. I am PriyaRani chandora. I am from Timarni. I completed my graduation in 2022.
- Q2. Tell me about reliance jio.
- Ans. In October 2019, Reliance Industries Limited (RIL) announced the creation of a wholly owned subsidiary for its digital businesses including Jio. In November 2019, the subsidiary was named Jio Platforms. The ₹1.08 trillion (US$14 billion) liability of Jio was transferred to RIL and in turn RIL received preferential shares of Jio Platforms.[7][8] According to some observers, the restructuring was done to keep the digital...
Interview Preparation Tips
Apply even if you're not fully qualified. ...
Job search like it's your job. ...
Use informational interviews to network. ...
Set yourself apart with letters of recommendation. ...
Know yourself and what you want. ...
Pump yourself up and stay positive
I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.
Graduation
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Vodafone Idea Costumer Service Interview Process
based on 2 interviews
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Vodafone Idea Costumer Service Reviews and Ratings
based on 2 reviews
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