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Tata Communications
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Tata Communications Costumer Service Interview Questions and Answers
Tata Communications Costumer Service Interview Experiences
1 interview found
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I applied via Company Website and was interviewed in Aug 2023. There was 1 interview round.
(4 Questions)
- Q1. Tell me about your self ?
- Q2. What is costumer service ?
- Ans.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It includes ensuring customer satisfaction and building positive relationships with customers.
Examples of customer service include answering phone calls, responding to emails, and assisting customers in-store.
- Q3. What is BPO ?
- Ans.
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO involves outsourcing non-core business functions such as customer service, IT support, and accounting.
Companies often choose BPO to reduce costs, improve efficiency, and focus on their core competencies.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
Examples of BP...
- Q4. What is Internet ?
- Ans.
Internet is a global network of interconnected computers that allows communication and sharing of information.
Global network of interconnected computers
Allows communication and sharing of information
Accessed through web browsers and apps
Examples: websites, email, social media
Skills evaluated in this interview
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Interview questions from similar companies
I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.
(2 Questions)
- Q1. What's your salary expectations
- Q2. What's your strength and weakness
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. How can i get HR contact for interview
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. What is wipro
I applied via Referral and was interviewed before Mar 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Intro, strength and weakness with example, about studies , about hobbies with tricky questions, to sign a contract.
Interview Preparation Tips
my advice is don't lie during interview, everything will be fine.
I applied via Walk-in and was interviewed in Dec 2019. There was 1 interview round.
Interview Questionnaire
8 Questions
- Q1. Tell me something about yourself.
- Q2. Regarding previous Organization.
- Q3. Why did you left previous Organization.
- Q4. What was your role in previous Organization.
- Q5. Detail Explanation regarding previous Organization Process.
- Ans.
Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.
Conducted a thorough analysis of existing processes and identified areas for improvement
Developed and implemented a new system for tracking and resolving customer issues
Trained customer service team on new process and provided ongoing support
Monitored and evaluated the effectiveness of the new process through regular feedback and data a...
- Q6. Regarding Hobby
- Q7. Job stability
- Q8. And what you think about TCS.
Interview Preparation Tips
Don't get scared, it's just a basics questions.
Interview Questionnaire
1 Question
- Q1. How will you handle Customers
- Ans.
I will handle customers by actively listening to their concerns, empathizing with their situation, and providing prompt and effective solutions.
Actively listen to customers to understand their needs and concerns
Show empathy and understanding towards customers' situations
Provide prompt and effective solutions to address customers' issues
Maintain a positive and professional attitude throughout the interaction
Follow up wi
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 11 Feb 2021
I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self introduction and hobby and job related question.
Interview Preparation Tips
I applied via Referral and was interviewed before Jul 2021. There were 3 interview rounds.
(1 Question)
- Q1. Qualifications and experience
(1 Question)
- Q1. Situation questions, language proficiency
(1 Question)
- Q1. Commitment to work for the company for a long term
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 20 Dec 2020
I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. What are the components of customer satisfaction?
- Ans.
Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.
Quality of product/service
Responsiveness
Empathy
Communication
Problem-solving
- Q2. Why is there a need of customer support?
- Ans.
Customer support is essential for resolving customer issues and ensuring customer satisfaction.
Customer support helps customers with their queries and concerns
It provides a platform for customers to voice their opinions and feedback
It helps in building customer loyalty and trust
It can lead to increased sales and revenue
Examples include technical support, product assistance, and billing inquiries
- Q3. What were you doing in the past?
Interview Preparation Tips
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Tata Communications Interviews By Designations
- Tata Communications Assistant Manager Interview Questions
- Tata Communications Network Engineer Interview Questions
- Tata Communications Associate Engineer Interview Questions
- Tata Communications Engineer Interview Questions
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Interview Questions for Popular Designations
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Tata Communications Costumer Service Interview Process
based on 1 interview
Interview experience
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Tata Communications Costumer Service Reviews and Ratings
based on 1 review
Rating in categories
|
Network Engineer
1.7k
salaries
|  ₹1.3 L/yr - ₹6.8 L/yr |
|
Assistant Manager
1.3k
salaries
| ₹5.3 L/yr - ₹20 L/yr |
|
Customer Service Executive
932
salaries
| ₹2.5 L/yr - ₹7 L/yr |
|
Manager
862
salaries
| ₹9.8 L/yr - ₹31 L/yr |
|
Associate Engineer
838
salaries
| ₹1 L/yr - ₹5.5 L/yr |
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