Tata Communications Costumer Service Interview Questions and Answers

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes ensuring customer satisfaction and building positive relationships with customers.

• Examples of customer service include answering phone calls, responding to emails, and assisting customers in-store.

BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

• BPO involves outsourcing non-core business functions such as customer service, IT support, and accounting.

• Companies often choose BPO to reduce costs, improve efficiency, and focus on their core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BP...read more

Internet is a global network of interconnected computers that allows communication and sharing of information.

• Global network of interconnected computers

• Allows communication and sharing of information

• Accessed through web browsers and apps

• Examples: websites, email, social media