Udaan Category Manager Interview Questions and Answers

To improve NPS, I would focus on enhancing customer experience, training and empowering employees, and implementing feedback systems.

• Enhance customer experience by providing personalized service and resolving issues promptly

• Train and empower employees to deliver exceptional service and handle customer complaints effectively

• Implement feedback systems like surveys and suggestion boxes to gather customer insights and addr

To increase conversion, I will focus on improving customer experience, optimizing marketing strategies, and enhancing product displays.

• Enhance customer experience through personalized interactions and excellent service

• Optimize marketing strategies by targeting the right audience and utilizing social media platforms

• Improve product displays to attract attention and highlight key features

• Offer promotions and discounts to ...read more

To sell a pen, highlight its unique features and benefits, and show how it can solve a customer's problem.

• Ask the customer about their needs and how they use pens

• Highlight the pen's unique features, such as a comfortable grip or smooth ink flow

• Explain how the pen can solve the customer's problem, such as helping them write more neatly or quickly

• Offer a demonstration of the pen's features and benefits

• Create a sense of u...read more

Sales is the process of selling products or services to customers in exchange for money.

• Sales involves identifying potential customers and their needs

• Salespeople use various techniques to persuade customers to make a purchase

• Sales can be done through various channels such as in-person, online, or over the phone

• Effective sales requires building relationships with customers and providing excellent customer service

• Example...read more