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I applied via Walk-in and was interviewed before Dec 2020. There were 3 interview rounds.
posted on 21 Sep 2024
I applied via Job Portal and was interviewed in Aug 2024. There were 2 interview rounds.
I am a dedicated and empathetic customer support executive with a passion for helping customers resolve their issues.
I have over 5 years of experience in customer support roles
I am skilled in handling customer inquiries and providing solutions in a timely manner
I have a strong ability to empathize with customers and understand their needs
I am proficient in using CRM systems and other customer support tools
I have receiv...
Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes providing information about products or services, troubleshooting technical problems, and offering solutions.
Customer support can be provided through various channels such as phone, email, live chat,...
Stay calm, listen actively, empathize, offer solutions, seek help if needed.
Remain calm and composed
Listen actively to understand their concerns
Empathize with their situation
Offer solutions or alternatives
Seek help from a supervisor if necessary
I would apologize for not knowing the answer, assure the customer I will find out, and then research the solution.
Apologize for not knowing the answer
Assure the customer that you will find out the solution
Research the answer and follow up with the customer
Customer satisfaction is the measure of how products or services provided by a company meet or surpass customer expectations.
Customer satisfaction is achieved when customers' needs and expectations are met or exceeded.
It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.
Qualities of a customer support executive include good communication skills, e...
I am a dedicated and empathetic customer support executive with a passion for helping customers resolve their issues.
I have over 5 years of experience in customer support roles
I am skilled in handling customer inquiries and providing solutions in a timely manner
I have a strong ability to empathize with customers and understand their needs
I am proficient in using CRM systems and other customer support tools
I have receiv...
My strength is my ability to empathize with customers and provide effective solutions. My weakness is that I can sometimes be too detail-oriented.
Strength: Empathy and effective problem-solving skills
Weakness: Being overly detail-oriented
Example: I once spent too much time trying to perfect a customer's issue instead of moving on to the next task.
I need a job to support myself financially and to gain valuable experience in customer support.
To support myself financially
To gain valuable experience in customer support
To contribute to a team and help customers with their needs
I have a strong background in customer service, excellent communication skills, and a passion for helping customers.
I have X years of experience in customer support roles
I am highly skilled in resolving customer issues and providing exceptional service
I have received positive feedback from previous customers for my professionalism and efficiency
I am a quick learner and can adapt to new technologies and processes easily
I am impressed by your company's reputation for excellent customer service and I believe my skills align well with the role.
Impressed by company's reputation for excellent customer service
Believe my skills align well with the role
posted on 24 Dec 2024
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
That was easy but I don't remember.
posted on 3 Oct 2024
I applied via Walk-in and was interviewed in Sep 2024. There were 2 interview rounds.
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer support roles
Skilled in resolving customer complaints and issues in a timely manner
Excellent communication and problem-solving skills
Proficient in using CRM systems and ticketing platforms
Received multiple awards for outstanding custom
My memorable day was when I went on a spontaneous road trip with my friends to a beautiful beach town.
Woke up early and decided to go on a road trip
Enjoyed the scenic drive with good music and snacks
Reached the beach town and spent the day relaxing on the beach and exploring the town
Had a delicious seafood dinner at a local restaurant
Watched the sunset over the ocean before heading back home
E-commerce refers to buying and selling goods or services over the internet.
Online transactions
Digital payment methods
Virtual storefronts
Order fulfillment and delivery
Customer support and feedback
Examples: Amazon, eBay, Shopify
Yes, I am comfortable working in night shifts as I have prior experience and can adjust my schedule accordingly.
I have previous experience working night shifts and have adjusted my schedule accordingly.
I am a night owl and tend to be more productive during late hours.
I understand the importance of providing support round the clock and am willing to work in night shifts.
I have no issues with the night shift timings and
I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.
I have over 5 years of experience in customer support roles
I am skilled in handling customer inquiries and providing solutions in a timely manner
I have a strong understanding of product knowledge and troubleshooting techniques
I am proficient in using CRM systems and other customer support tools
I have re...
posted on 10 Sep 2024
I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 5 interview rounds.
It was bad, its terrible company
Most third class job
I applied via Naukri.com and was interviewed in Jun 2024. There were 2 interview rounds.
I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.
5 years of experience in customer support
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
I applied for this job because of my passion for helping customers and resolving their issues.
Passion for customer service
Enjoy problem-solving
Previous experience in customer support roles
I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.
My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.
I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.
Wor...
Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.
Remain calm and composed
Listen actively to the customer's concerns
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer solutions to address the customer's issue
If unable to resolve, escalate the matter to a supervisor
I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
Hn me job karna chahta hu
I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 2 interview rounds.
English grammar, voice versent, story retelling
Listen to the customer, empathize with their concerns, provide solutions and options, and maintain a positive attitude.
Listen actively to understand the customer's perspective
Empathize with the customer's concerns and show understanding
Provide options and solutions that address the customer's needs
Maintain a positive and professional attitude throughout the interaction
Seek feedback and ensure the customer feels heard a
based on 1 review
Rating in categories
Customer Support Executive
16
salaries
| ₹1.8 L/yr - ₹3.6 L/yr |
Operations Executive
11
salaries
| ₹2 L/yr - ₹3.5 L/yr |
Finance Executive
6
salaries
| ₹2.8 L/yr - ₹4.7 L/yr |
Senior Executive
6
salaries
| ₹3.5 L/yr - ₹4.3 L/yr |
Assistant Manager
4
salaries
| ₹4 L/yr - ₹5 L/yr |
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