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Transact Global Customer Support Executive Interview Questions and Answers
Transact Global Customer Support Executive Interview Experiences
3 interviews found
Manjunath D
Selected
I applied via Walk-in and was interviewed before Feb 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Choose one topic and speak about it
Selected
I applied via Walk-in and was interviewed before Feb 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Pic up one topic and speak about it
- Ans.
The importance of effective communication in customer support
Clear and concise communication helps in understanding customer issues
Active listening is crucial to ensure customers feel heard and valued
Empathy and patience are key in resolving customer concerns
Providing timely updates and follow-ups shows commitment to customer satisfaction
Interview Questionnaire
1 Question
- Q1. Introduce your self? How many years of experience and how many languages can you speak and what is your salary expectation.
Interview Preparation Tips
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Interview questions from similar companies
Customer Support Executive Interview Questions & Answers
Adroit Synergies
Anonymous
posted on 2 Sep 2024
(2 Questions)
- Q1. Introduce yourself
- Ans.
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing excellent service.
Experienced in handling customer inquiries and complaints
Skilled in problem-solving and conflict resolution
Proficient in using CRM software to track customer interactions
Excellent communication skills both written and verbal
- Q2. What is sales and marketing
- Ans.
Sales and marketing are strategies used by businesses to promote and sell products or services to customers.
Sales involves direct interaction with customers to persuade them to purchase a product or service.
Marketing involves creating awareness and interest in a product or service through various channels such as advertising, social media, and promotions.
Sales focuses on closing deals and generating revenue, while mark...
(1 Question)
- Q1. Sale any product if customer is not interested how to convince him .
- Ans.
To convince a customer who is not interested in a product, focus on highlighting the benefits, addressing their concerns, and offering a personalized solution.
Listen to the customer's objections and address them with relevant information
Highlight the unique features and benefits of the product that meet the customer's needs
Offer a personalized solution or alternative that aligns with the customer's preferences
Provide s...
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Dec 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Introduction about my self
- Ans. I explained everything about me and professional career
- Q2. Hr asked me to take a mock call of my previous company in different languages
- Ans. I did everything in every languages
Everything was a general knowledge questions but these peoples want a twisted answer not a correct answer
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
FiveS Digital
Anonymous
posted on 10 Feb 2024
(1 Question)
- Q1. Introduce yourself
- Ans. You need to start with basic information about yourself Name, Age City Education Work experience Salary package Hike expections Be very confident on yourself and have a bold command on your language
Customer Support Executive Interview Questions & Answers
Navigant Technologies
Anonymous
posted on 5 Feb 2024
Selected
I applied via Walk-in and was interviewed in Aug 2023. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self ?
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Credence Resource Management
Anonymous
posted on 9 May 2023
Verbal, Numeric & Logical questions
(1 Question)
- Q1. 1. All the Basic questions about he wants to know about me. 2. He check your Communication & Confidence level. 3. Where want to invest your first salary ? 4. How did you feel when you become a highest posi...
(1 Question)
- Q1. 1. They check our Expressions 2. They check our dressing scense 3. They notice How and What r we answer to any type of question. 4. They want short & uniqe answers 5. They also check our body language or b...
Interview Preparation Tips
2. Treat everyone as meet as your interviewer.
3. Create a strong first impression.
4. Be ready for the small talk.
5. Be on message from the outset.
(1 Question)
- Q1. Tell me Something about about Yourself
- Ans.
I am a highly motivated and customer-oriented individual with excellent communication skills.
I have experience in customer service and support roles
I am a quick learner and can adapt to new situations easily
I am a good listener and can empathize with customers' concerns
I am proficient in using various customer support tools and software
I am a team player and can work collaboratively to achieve common goals
(1 Question)
- Q1. What was your job profile
- Ans.
I was responsible for providing customer support and resolving their queries and issues.
Provided prompt and efficient customer support through various channels such as phone, email, and chat
Resolved customer complaints and issues by identifying the root cause and providing appropriate solutions
Maintained accurate records of customer interactions and transactions
Collaborated with other teams to ensure timely resolution ...
Interview Preparation Tips
Selected
I was interviewed before Nov 2023.
(1 Question)
- Q1. General information
(1 Question)
- Q1. Work experience
Interview Preparation Tips
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Transact Global Customer Support Executive Interview Process
based on 3 interviews
Interview experience
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Transact Global Customer Support Executive Reviews and Ratings
based on 6 reviews
Rating in categories
|
Customer Support Executive
38
salaries
|  ₹1.1 L/yr - ₹3.6 L/yr |
|
Customer Service Executive
34
salaries
| ₹1.2 L/yr - ₹3 L/yr |
|
Customer Support Representative
27
salaries
| ₹1 L/yr - ₹2.6 L/yr |
|
Customer Service Representative
22
salaries
| ₹1.4 L/yr - ₹3.5 L/yr |
|
Customer Care Executive
18
salaries
| ₹0.2 L/yr - ₹3 L/yr |
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