Transact Global Csr and Services Associate Interview Questions and Answers

Q1. What is your name and about your self
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Q2. Previous day routine
Ans. 
My previous day routine involved handling customer inquiries, resolving issues, and providing excellent service.
• Started the day by checking emails and voicemails for any customer inquiries

• Responded to customer inquiries via phone, email, or chat

• Resolved customer issues and complaints in a timely and professional manner

• Provided product information and assistance to customers

• Maintained accurate records of customer intera
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Ascent test for English

Q1. Tell me about Yourself
Ans. 
I am a dedicated and customer-focused individual with a strong background in providing excellent service and resolving issues efficiently.
• I have X years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving complaints

• I am a good listener and communicator, able to empathize with customers' needs

• I am proficient in using CRM systems and other customer service tools
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Ai based test for language

Q1. Basic questions
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Q1. A brief general introduction like name, present address, experience.
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Q2. Reason for working with company.
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Q1. Self introduction and salary expectations
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There will be an aptitude test which is very important to clear or the interview is over then and there so take your time and answer the question.

Q1. Minimum typing speed required is 28wpm
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Q1. Interview with one of the managers where they would ask questions related to the company, stability etc
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