Transact Bpo Services Interview Questions and Answers

Q1. Simple question
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Q2. Just people should have confidence about job role
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Q3. About experience
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Q4. If candidate have any doubts so asked all the doubts interview time
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Q5. Because if u haven't asked these are question so candidate will wait for long time to reply from HR team so it's very helpful for future planing.
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Know about new technology

Q1. Introduce yourself.
Ans. 
I am a cybersecurity professional with over 10 years of experience in protecting organizations from cyber threats.
• 10+ years of experience in cybersecurity

• Specialize in protecting organizations from cyber threats

• Strong knowledge of security best practices

• Certified in CISSP and CEH

• Led incident response teams in handling cyber attacks
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Q2. Are you comfortable for rotational shift ?
Ans. 
Yes, I am comfortable with rotational shifts as I understand the importance of flexibility in the role.
• I am open to working different shifts to accommodate business needs

• I have previous experience working in rotational shifts and have adapted well to the schedule

• I understand the benefits of rotational shifts in terms of work-life balance and team coverage
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Q3. What do you know about this process and job role ?
Ans. 
The process involves understanding the responsibilities and tasks associated with the job role.
• Researching the job role and its requirements

• Understanding the key responsibilities and tasks involved

• Identifying the skills and qualifications needed

• Learning about the company's expectations and culture
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Q4. One scenario based question.
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Q1. Introduce yourself.
Ans. 
I am a cybersecurity professional with over 10 years of experience in protecting organizations from cyber threats.
• 10+ years of experience in cybersecurity

• Specialize in protecting organizations from cyber threats

• Strong knowledge of security protocols and best practices
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Q2. How you are fit for this job role?
Ans. 
I have a strong background in cybersecurity with relevant experience and certifications.
• Extensive experience in conducting security assessments and implementing risk management strategies

• Certified in CISSP and CEH

• Proven track record of successfully securing networks and systems

• Strong understanding of compliance regulations such as GDPR and HIPAA
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One online AI based test to check the verbal skill and grammatical knowledge.

Q1. Introduce yourself.
Ans. 
I am a cybersecurity professional with over 10 years of experience in protecting organizations from cyber threats.
• 10+ years of experience in cybersecurity

• Specialize in protecting organizations from cyber threats

• Strong knowledge of security protocols and technologies
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Q2. Process knowledge including scenario based question
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Q1. Can you tell me something about yourself?
Ans. 
I am a seasoned executive with over 15 years of experience in leading teams and driving business growth.
• Led cross-functional teams to successfully launch new products

• Implemented cost-saving initiatives resulting in a 20% increase in profitability

• Developed and executed strategic plans to expand market share

• Strong track record of building and maintaining relationships with key stakeholders
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Q2. Do you have any relevant experience?
Ans. 
Yes, I have over 10 years of experience in senior executive roles in the technology industry.
• Led cross-functional teams to successfully launch multiple products

• Implemented cost-saving measures resulting in a 20% increase in profitability

• Developed and executed strategic plans to drive business growth

• Managed budgets exceeding $10 million annually
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Q1. What is collection.
Ans. 
Collection refers to the process of gathering or bringing together items or information.
• Collection involves gathering items or information in one place.

• It can refer to collecting payments or debts.

• In libraries, collection refers to the books and materials available for borrowing.

• Museums have collections of artifacts and artwork.

• Data collection is the process of gathering and measuring information for research purposes.
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Q2. Thay can ask how to write a E-mail.
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Q1. Tell me about yourself
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Q2. What difference between inbound and outbound
Ans. 
Inbound refers to receiving calls, while outbound refers to making calls.
• Inbound calls are received by the customer care executive, while outbound calls are made by the executive.

• Inbound calls are usually from customers seeking assistance or information, while outbound calls are made for sales or follow-ups.

• Inbound calls are typically toll-free for the customer, while outbound calls may incur charges.

• Examples: Inbound ...read more
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Q3. Tell about own hobbies
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Q4. How can handle customer
Ans. 
Handle customers with empathy, active listening, problem-solving skills, and professionalism.
• Practice active listening to understand customer concerns

• Show empathy and understanding towards customer's situation

• Use problem-solving skills to address customer issues effectively

• Maintain professionalism and remain calm, even in challenging situations
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Q1. Introduce yourself
Ans. 
I am a dedicated and detail-oriented individual with a background in data analysis and customer service.
• Graduated with a degree in Business Administration

• Worked as a customer service representative for 2 years

• Proficient in data analysis tools such as Excel and SQL
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Q2. Are you comfortable with night shift?
Ans. 
Yes, I am comfortable with night shifts as I have prior experience working during those hours.
• I have previous experience working night shifts in my previous job.

• I am able to adjust my sleep schedule accordingly to accommodate night shifts.

• I understand the importance of being alert and focused during night shifts to ensure accuracy in my work.
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Logical, basic maths, vocabulary

Q1. Why do you choose marble box?
Ans. 
Marble box is chosen for its durability, elegance, and timeless beauty.
• Marble is a durable material that can withstand wear and tear.

• Marble has a luxurious and elegant appearance, adding a touch of sophistication to any space.

• Marble is a timeless material that never goes out of style, making it a long-lasting choice for a box.
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Q2. Tell me something about yourself which is not mentioned in CV.
Ans. 
I am an avid hiker and have climbed several mountains in my free time.
• I enjoy spending time outdoors and challenging myself physically

• I have climbed Mount Kilimanjaro in Tanzania

• I regularly participate in local hiking groups and events
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Q1. HR posts the job description, reviews incoming applications, and screens resumes to shortlist candidates.
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Q2. An HR representative conducts a preliminary interview to assess basic qualifications, discuss the candidate’s interest, and gauge their fit for the role and company culture.
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Q3. HR coordinates with hiring managers to schedule interviews, gather feedback, and discuss candidate evaluations.
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Q4. HR arranges for the candidate to meet with multiple team members or stakeholders to assess technical skills, team fit, and overall suitability.
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Q5. Depending on the role, HR may facilitate or administer skills assessments or personality tests.
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Q1. Introduce yourself
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing excellent service.
• Experienced in handling customer inquiries and complaints

• Skilled in problem-solving and conflict resolution

• Proficient in using CRM software to track customer interactions

• Excellent communication skills both written and verbal
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Q2. What is sales and marketing
Ans. 
Sales and marketing are strategies used by businesses to promote and sell products or services to customers.
• Sales involves direct interaction with customers to persuade them to purchase a product or service.

• Marketing involves creating awareness and interest in a product or service through various channels such as advertising, social media, and promotions.

• Sales focuses on closing deals and generating revenue, while mark...read more
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Q1. Sale any product if customer is not interested how to convince him .
Ans. 
To convince a customer who is not interested in a product, focus on highlighting the benefits, addressing their concerns, and offering a personalized solution.
• Listen to the customer's objections and address them with relevant information

• Highlight the unique features and benefits of the product that meet the customer's needs

• Offer a personalized solution or alternative that aligns with the customer's preferences

• Provide s...read more
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Q1. Normal Personal introduction
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Q1. Product knowledge test
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Q2. What is dialer and terminology
Ans. 
A dialer is a software tool used for making automated phone calls, often used in call centers for telemarketing or customer service.
• Dialers can be predictive, preview, or power dialers, each with different functionalities and efficiencies.

• Terminology related to dialers includes terms like call blending, call disposition, call monitoring, and call recording.

• Examples of popular dialer software include Five9, Dialpad, and
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Q1. Manager round final discussion.
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Q1. Tell me about yourself
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Q2. What is job role in previous company
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Q1. What is job role in previous company
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Q2. Why you left the previous organization
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