Transact Global Customer Service Associate Interview Questions and Answers

Q1. Self introduction and salary expectations
Add your answer

There will be an aptitude test which is very important to clear or the interview is over then and there so take your time and answer the question.

Q1. Minimum typing speed required is 28wpm
Add your answer

Q1. Interview with one of the managers where they would ask questions related to the company, stability etc
Add your answer

Q1. Tell me about your self and your qualities?
Add your answer
Q2. Why you choose this field for your career?
Add your answer

Q1. Tell me about yourself
Add your answer
Q2. What difference between inbound and outbound
Ans. 
Inbound refers to receiving calls, while outbound refers to making calls.
• Inbound calls are received by the customer care executive, while outbound calls are made by the executive.

• Inbound calls are usually from customers seeking assistance or information, while outbound calls are made for sales or follow-ups.

• Inbound calls are typically toll-free for the customer, while outbound calls may incur charges.

• Examples: Inbound ...read more
Answered by AI
Add your answer
Q3. Tell about own hobbies
Add your answer
Q4. How can handle customer
Ans. 
Handle customers with empathy, active listening, problem-solving skills, and professionalism.
• Practice active listening to understand customer concerns

• Show empathy and understanding towards customer's situation

• Use problem-solving skills to address customer issues effectively

• Maintain professionalism and remain calm, even in challenging situations
Answered by AI
Add your answer

Q1. Mock call explanation
Add your answer

Q1. Explain previous job role
Ans. 
Handled customer inquiries, resolved issues, and provided product information in a fast-paced retail environment.
• Managed high volume of incoming calls and emails

• Assisted customers with troubleshooting and problem-solving

• Processed orders and returns efficiently

• Maintained positive relationships with customers to ensure satisfaction
Answered by AI
Add your answer

Q1. About u r self
Add your answer
Q2. Why iam hire u
Ans. 
I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.
• I have X years of experience in customer service roles

• I have a strong ability to communicate effectively with customers and resolve issues efficiently

• I am highly organized and detail-oriented, ensuring that all customer inquiries are handled promptly and accurately
Answered by AI
Add your answer

Group discussion is a many people talk to work growp think

Q1. Name place and study qualification
Ans. 
I studied at XYZ University and have a Bachelor's degree in Business Administration.
• Studied at XYZ University

• Bachelor's degree in Business Administration
Answered by AI
Add your answer
Q2. What is customer service executive
Ans. 
A customer service executive is a professional who interacts with customers to provide information, handle complaints, and resolve issues.
• Responsible for addressing customer inquiries and concerns

• Providing information about products or services

• Resolving customer complaints and issues

• Maintaining customer satisfaction and loyalty

• May involve handling customer feedback and suggestions

• Requires strong communication and probl
Answered by AI
Add your answer
Q3. Why should hire you
Add your answer
Q4. Communication skills best
Add your answer

Q1. Talk about experience
Add your answer
Q2. What are your hobbies
Add your answer
Q3. Education background
Add your answer
Q4. Language skills
Add your answer

Q1. Introduction tell about ur self
Add your answer
Q2. What u do yesterday??
Add your answer
Q3. Tell me ur hobbies
Add your answer

Q1. Are you comfortable day and night shift
Add your answer