Navigant Technologies Customer Support Executive Interview Questions and Answers

Q1. General information
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Q1. Work experience
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Q1. Tell me about yourself? What are your hobbies?
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Q2. What are your salary expectations?
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They asked me regarding the salary expectations. They asked me certain questions regarding my education.

Q1. Tell me about yourself
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Q2. Your salary expectation & what kind of experience do you hold in bpo sector
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Q1. Self introduction
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Q2. Communication test
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Q1. How do you handle the customers
Ans. 
I handle customers with empathy, active listening, and problem-solving skills.
• Listen actively to understand the customer's issue

• Show empathy and understanding towards the customer's situation

• Provide clear and concise solutions to their problems

• Follow up to ensure the issue is resolved to their satisfaction
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Q2. Be polite in every situation and try to explain
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Q1. Why should I hire you
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Q2. Introduce yourself
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Q3. How to handle angry customer
Ans. 
Listen actively, empathize, apologize, offer solutions, follow up
• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Apologize for the inconvenience caused, even if it's not your fault

• Offer solutions to resolve the issue and make the customer happy

• Follow up with the customer to ensure their satisfaction
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Q1. Tell me about yourself?
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Q2. Tell me about the city in any random language like English, Hindi or kannada
Ans. 
Bangalore is a vibrant city known for its pleasant weather, IT industry, and diverse culture.
• Bangalore is also known as the Silicon Valley of India due to its thriving IT industry.

• The city is famous for its pleasant weather throughout the year.

• Bangalore is a melting pot of cultures, with people from all over India living and working here.

• The city is home to numerous parks, museums, and historical landmarks.

• Kannada is t...read more
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Q1. An automated sound AI recites some English sentences and you need to repeat after that and show you're listening and understanding skills in English
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Q2. Repeat as i Say
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Q1. Interview with the client in operation of the company and checks you're verbal and written skills that's it.
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Q1. Introduce yourself
Ans. You need to start with basic information about yourself Name, Age City Education Work experience Salary package Hike expections Be very confident on yourself and have a bold command on your language
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Q1. Introduction about my self
Ans. I explained everything about me and professional career
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Q2. Hr asked me to take a mock call of my previous company in different languages
Ans. I did everything in every languages
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Everything was a general knowledge questions but these peoples want a twisted answer not a correct answer