Navigant Technologies Customer Care Executive Interview Questions and Answers

Group discussion is a many people talk to work growp think

Q1. Name place and study qualification
Ans. 
I studied at XYZ University and have a Bachelor's degree in Business Administration.
• Studied at XYZ University

• Bachelor's degree in Business Administration
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Q2. What is customer service executive
Ans. 
A customer service executive is a professional who interacts with customers to provide information, handle complaints, and resolve issues.
• Responsible for addressing customer inquiries and concerns

• Providing information about products or services

• Resolving customer complaints and issues

• Maintaining customer satisfaction and loyalty

• May involve handling customer feedback and suggestions

• Requires strong communication and probl
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Q3. Why should hire you
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Q4. Communication skills best
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Q1. Mock call explanation
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Q1. Explain previous job role
Ans. 
Handled customer inquiries, resolved issues, and provided product information in a fast-paced retail environment.
• Managed high volume of incoming calls and emails

• Assisted customers with troubleshooting and problem-solving

• Processed orders and returns efficiently

• Maintained positive relationships with customers to ensure satisfaction
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Q1. Tell me u r self introduction
Ans. Hi Myself pandari I'm a Bsc graduated student from MNR degree college I've done my intermediate from adarsh junior college And schooling from nagarjuna high school My family consist of 4 members me my dad mom n sister Dad is a daily worker mom housewife and sister is studying My hobies are travelling and playing cricket. I've travelled many places in hyderabad and out of hyderabad one of my favorite visit is vizag...read more
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Q2. Do u have any experience
Ans. Currently I'm working in ICCS company and have 1 year of experience as CCE My job is role to provide service to customer and solve their queries and help them with their concerns. And i have to manage My c sat shift adherence and all
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Q3. When u enjoy in u r life
Ans. I've travelled many places in hyderabad and out of hyderabad one of my favorite visit is vizag... Me and my friends visited vizak recently on 4th apr and had a great and exciting trip, we enjoyed a lot their that is the most memorable days in ly life... The beauty of vizak is just unforgettable
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Q1. Tell me about yourself
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Q2. What's your daily routine
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Q3. What's your previous experience in your previous company
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Q4. If I give a topic to you could you explain about 2 minutes continuously
Ans. 
Yes, I can explain a given topic for 2 minutes continuously.
• I have excellent communication skills and can articulate my thoughts clearly.

• I can provide relevant examples and anecdotes to support my explanation.

• I am knowledgeable and well-informed about a wide range of topics.

• I can engage the listener and maintain their interest throughout the explanation.
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Q1. Tell me about yourself
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Q2. What difference between inbound and outbound
Ans. 
Inbound refers to receiving calls, while outbound refers to making calls.
• Inbound calls are received by the customer care executive, while outbound calls are made by the executive.

• Inbound calls are usually from customers seeking assistance or information, while outbound calls are made for sales or follow-ups.

• Inbound calls are typically toll-free for the customer, while outbound calls may incur charges.

• Examples: Inbound ...read more
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Q3. Tell about own hobbies
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Q4. How can handle customer
Ans. 
Handle customers with empathy, active listening, problem-solving skills, and professionalism.
• Practice active listening to understand customer concerns

• Show empathy and understanding towards customer's situation

• Use problem-solving skills to address customer issues effectively

• Maintain professionalism and remain calm, even in challenging situations
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Q1. Basic of sales And how to convince a customer
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Q2. How to control yourself with angry customers
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, and seek help if needed.
• Take a deep breath and remain calm

• Listen actively to the customer's concerns

• Empathize with the customer's situation

• Apologize for any inconvenience caused

• Offer solutions to resolve the issue

• Seek help from a supervisor or colleague if needed
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