Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Technotask Business Solutions Team. If you also belong to the team, you can get access from here

Technotask Business Solutions Verified Tick

Compare button icon Compare button icon Compare
3.7

based on 576 Reviews

Filter interviews by

Technotask Business Solutions Customer Care Associate Interview Questions and Answers

Updated 19 Jun 2024

Technotask Business Solutions Customer Care Associate Interview Experiences

1 interview found

Customer Care Associate Interview Questions & Answers

user image Anonymous

posted on 19 Jun 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jun 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
    • Add your answer
  • Q2. What is business process outsourcing ?
  • Ans. 

    Business process outsourcing is the practice of contracting specific business processes to a third-party service provider.

    • Involves contracting out specific business processes to third-party service providers

    • Allows companies to focus on core competencies

    • Can include customer service, IT support, accounting, and more

    • Commonly used in industries such as healthcare, finance, and technology

    • Can lead to cost savings and increas

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. (with manager) about youself?
    • Add your answer
  • Q2. They were asking questions to check my English only
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - try to keep tone fluent as much as can

Top trending discussions

View All
Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
Got a question about Technotask Business Solutions?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Altruist Technologies user image Anonymous

posted on 6 Jul 2021

I applied via Walk-in and was interviewed before Jul 2020. There were 5 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Self introduction
    • Add your answer
  • Q2. Previous experience and responsibilities ?
    • Add your answer
  • Q3. Why should we hire you?
    • Add your answer
  • Q4. Choose any topic to discuss?
    • Add your answer
  • Q5. Why you want to join us?
    • Add your answer
  • Q6. What is customer service?
  • Ans. 

    Customer service is the support provided to customers before, during, and after a purchase.

    • It involves addressing customer inquiries and concerns

    • Providing assistance with product or service usage

    • Resolving complaints and issues

    • Building relationships with customers to ensure satisfaction and loyalty

    • Answered by AI
    Add your answer
  • Q7. How to handle irritated customers?
  • Ans. 

    Handle irritated customers by listening actively, empathizing, apologizing, and offering solutions.

    • Listen actively to their complaints without interrupting

    • Empathize with their situation and show understanding

    • Apologize for any inconvenience caused

    • Offer solutions to resolve the issue

    • Stay calm and professional throughout the interaction

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interviews was not too hard as expected
Be confident at the time of interview.
Don't be rush.

Customer Service Associate Interview Questions & Answers

TTEC India user image Anonymous

posted on 21 Apr 2021

I applied via Naukri.com and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Why are you willing to relocate if there are enough opportunities in your hometown itself?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Wonderful, you'll have basic english test. Then an interaction round.
Chat test
Hr round

Customer Care Executive Interview Questions & Answers

TTEC India user image Anonymous

posted on 7 Nov 2022

I applied via Job Portal and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Ans. Tell me about your previous job experiences
    • Answered Anonymously
    Add your answer
  • Q2. Are you ready to relocate once office reopens
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be yourself and needs to have a very good communication skill, can tackle sticky situation easily and can withstand work pressure.

Customer Service Executive Interview Questions & Answers

Globiva user image Anonymous

posted on 26 Nov 2020

I applied via Naukri.com and was interviewed in May 2020. There were 5 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. 1. If you are experienced, They'll ask you regarding the projects that you have worked for.
    • Add your answer
  • Q2. 2. There would be some questions regarding the project which you would be working with the co.
    • Add your answer
  • Q3. 3. The operations manager would come in, and ask for some personal experience with the previous employer of yours.
    • Add your answer
  • Q4. 4. Client Round - The client would ask about the memorable experience in any project that you have worked for.
    • Add your answer
  • Q5. Amswer as per the experience.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get nervous. This is one of the cool co in the BPO zone to work for.

Try getting some assistance and test yourself for the versant round. I think that would be the most critical part of the interview.

Customer Service Executive Interview Questions & Answers

IntouchCX user image Anonymous

posted on 15 Jun 2020

I applied via Naukri.com and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. What do you know about ecommerce?
  • Ans. 

    Ecommerce refers to buying and selling of goods and services online.

    • Ecommerce platforms include Amazon, eBay, and Shopify.

    • Customers can make purchases using credit/debit cards, PayPal, or other payment methods.

    • Ecommerce has revolutionized the retail industry by providing convenience and accessibility to customers.

    • Ecommerce also includes services such as online banking, online ticket booking, and online food delivery.

    • Ec...

    • Answered by AI
    View 57 more answers
  • Q2. What are the benefits of using ecommerce services rather than going to shopping/markets in person?
  • Ans. 

    Ecommerce services offer convenience, variety, and cost savings compared to shopping in person.

    • Ecommerce allows for shopping from anywhere at any time

    • Online stores offer a wider variety of products and brands

    • Ecommerce often offers lower prices and discounts

    • No need to physically travel to stores and deal with crowds and parking

    • Ecommerce allows for easy comparison shopping

    • Delivery options make it easy to receive purchase...

    • Answered by AI
    View 3 more answers
  • Q3. Why did you left your previous company?
    • Add your answer
  • Q4. What are your goals?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer
  • Q6. How long will you work here?
    • View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Hey guys, hope you are all doing well.
If you're reading this, it means you are in search of a job, be it your passion or regarding your situations.

After joining in this company, I realised one thing. Happiness doesn't comes with the increase in your CTC nor even in the extra benefits. It always lies in the work that you love to do. Never ever feel inferior, or depressed by thinking what others are actually thinking about you (especially your current position in life). But remember, it's not them who make you happier. It is you.

So, when you're going to give an interview, just be hopeful and confident. During the interview process, just make sure your seating position is comfortable. Then take a deep breath and relax your facial muscles. Then understand the question clearly that are asked by the interviewer, and then speak out without fumbling. There's no need to hurry up like you're a superfast express, just stay calm and speak out clearly.

That's it, it shows your compassion and confidence, which might end up in taking the offer that you're willing to.

Customer Service Executive Interview Questions & Answers

IntouchCX user image Anonymous

posted on 15 Sep 2021

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1.  I was asked my experience in Last Employment and difference between Customer service and customer support
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in what you say,

Customer Service Executive Interview Questions & Answers

IntouchCX user image Anonymous

posted on 12 Jan 2022

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. At first, the hr was very clear in the job requirement. And in second round, you will be given an assessment link for typing speed and to examine your thoughts and sentence formation skills. Dont worry, ba...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear with your sentences, share your experiences in this field. Have a positive mindset. Once, you are on call with HR. Don't act as if it's a question and answer session, I did this in my first interview lol..Converse with them, ask them valid questions (it shows your interest in this job). And yeah, it's not that difficult. You can pass this interview. All the very best!!

Customer Service Associate Interview Questions & Answers

Alldigi Tech user image Anonymous

posted on 10 Oct 2020

Interview Questionnaire 

2 Questions

  • Q1. To know that how well you are good in communication they mainly ask about your CV
    • Add your answer
  • Q2. And they make sure that are you truly interested person to work with company they may ask about your personal skills
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - They are not really wanted to know about our family background and all simply they put questions to test our English fluency, communication skill,your attention towards job seeking.

Customer Care Executive Interview Questions & Answers

Alldigi Tech user image Anonymous

posted on 9 May 2021

I applied via Campus Placement and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about urself They will check ur talkative knowledge and convincing talent
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a technical one but was majorly a stress test. It lasted for about 1 hour 10 minutes. The interviewer wanted to test both my knowledge and communication skills. Most of the questions asked to me were related to sales..I tried to answer each question with examples and also used props on the table (like pens, paperweights, pen stands etc.) to explain my theories. It was my first offcampus interview, and I think I did pretty well for a fresher. You need to stay calm and should apply presence of mind. Please go through the job description thoroughly word-by-word and recheck your resume to ensure that you are a best-fit for the position.
More about working at Technotask Business Solutions

Technotask Business Solutions Interview FAQs

How many rounds are there in Technotask Business Solutions Customer Care Associate interview?
Technotask Business Solutions interview process usually has 2 rounds. The most common rounds in the Technotask Business Solutions interview process are One-on-one Round.
What are the top questions asked in Technotask Business Solutions Customer Care Associate interview?

Some of the top questions asked at the Technotask Business Solutions Customer Care Associate interview -

  1. what is business process outsourcin...read more
  2. they were asking questions to check my English o...read more

Tell us how to improve this page.

Technotask Business Solutions Interviews By Designations

Interview Questions for Popular Designations

Technotask Business Solutions Customer Care Associate Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

Interview Questions from Similar Companies

Quess Interview Questions
3.8
 • 431 Interviews
IKS Health Interview Questions
3.6
 • 235 Interviews
Statestreet HCL Services Interview Questions
3.3
 • 211 Interviews
Alldigi Tech Interview Questions
4.0
 • 200 Interviews
IntouchCX Interview Questions
2.9
 • 200 Interviews
TTEC India Interview Questions
3.7
 • 137 Interviews
Altruist Technologies Interview Questions
3.1
 • 132 Interviews
Globiva Interview Questions
3.1
 • 108 Interviews
Provana Interview Questions
3.9
 • 105 Interviews
ReSource Pro Interview Questions
3.9
 • 93 Interviews
View all

Technotask Business Solutions Customer Care Associate Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

5.0

Salary

5.0

Job security

5.0

Company culture

5.0

Promotions

5.0

Work satisfaction

Explore 1 Review and Rating
Technotask Business Solutions Salaries in India
Customer Service Associate
146 salaries
unlock blur

₹0.9 L/yr - ₹3 L/yr

Team Lead
98 salaries
unlock blur

₹1.2 L/yr - ₹4.2 L/yr

C.S.A
90 salaries
unlock blur

₹0.9 L/yr - ₹3.5 L/yr

Customer Support Associate
89 salaries
unlock blur

₹0.9 L/yr - ₹3 L/yr

Customer Service Executive
85 salaries
unlock blur

₹1 L/yr - ₹2.6 L/yr

Explore more salaries
Compare Technotask Business Solutions with

Quess

3.8
Compare

Statestreet HCL Services

3.3
Compare

IKS Health

3.6
Compare

Alldigi Tech

4.0
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview