Tech Mahindra Associate Technical Support Engineer Interview Questions and Answers

Q1. What is your Favorite movie ?
Ans. 
My favorite movie is The Shawshank Redemption.
• Directed by Frank Darabont

• Based on a Stephen King novella

• Set in a prison in Maine

• Themes of hope, friendship, and redemption

• Starring Tim Robbins and Morgan Freeman
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Q2. What is your Favorite colour?
Ans. 
My favorite color is blue because it reminds me of the calming ocean and clear skies.
• Blue is associated with calmness and tranquility

• It symbolizes trust, loyalty, and confidence

• Examples: navy blue, sky blue, royal blue
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Q1. What is power draining?
Ans. 
Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.
• Power draining can occur due to background apps running constantly on a device.

• Faulty hardware components can also contribute to power draining.

• Settings such as high screen brightness or frequent data syncing can increase power draining.

• Examples include a smartphone losing battery quickly ...read more
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Q2. What is VPN? When you use it?
Ans. 
VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.
• VPN encrypts data to ensure privacy and security

• It allows users to access restricted websites or content

• Commonly used for remote work, accessing company networks, and bypassing geo-restrictions

• Examples include NordVPN, ExpressVPN, and Cisco AnyConnect
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The test is about grammatical knowledge.

Q1. Why you want to joine our company
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Q2. Tell me about your last organisation
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Q1. Why you want to joine the company
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Q2. Where you see yourself after 5years
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Q1. What is ethernet
Ans. 
Ethernet is a networking technology commonly used for connecting devices in a local area network (LAN).
• Ethernet is a system for connecting a number of computer systems to form a local area network (LAN).

• It uses a protocol called CSMA/CD (Carrier Sense Multiple Access with Collision Detection) to manage traffic on the network.

• Ethernet cables are commonly used to physically connect devices to a network switch or router.

• E...read more
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Q2. What is network
Ans. 
A network is a collection of computers, servers, mainframes, network devices, and other devices connected to one another to share data and resources.
• Networks can be wired or wireless

• Common types of networks include LAN (Local Area Network) and WAN (Wide Area Network)

• Networks can be private (intranet) or public (internet)

• Examples of network devices include routers, switches, and modems
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Q1. Tell me something about yourself?
Ans. 
I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer support

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Why did you applied for this job?
Ans. 
I applied for this job because of my passion for helping customers and resolving their issues.
• Passion for customer service

• Enjoy problem-solving

• Previous experience in customer support roles
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Q1. As you are from technical background why you want to join a BPO?
Ans. 
I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.
• My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.

• I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.

• Wor...read more
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Q2. How will handle this situation when a customer is angry and using cuss words?
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.
• Remain calm and composed

• Listen actively to the customer's concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer solutions to address the customer's issue

• If unable to resolve, escalate the matter to a supervisor
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Q1. What is your qualification?
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Q2. Explain about the projects that you completed while attending the college.
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Speak about any of your interested for 2 minutes

Q1. Questions from CV
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Q1. Salary Discussion
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Any topic we can choose and just speak in front of the fellow candidates

Q1. Difference between ram and rom
Ans. 
RAM is volatile memory used for temporary storage, while ROM is non-volatile memory used for permanent storage.
• RAM stands for Random Access Memory, used for temporary storage of data and program instructions

• ROM stands for Read-Only Memory, used for permanent storage of data and program instructions

• RAM is volatile, meaning data is lost when power is turned off

• ROM is non-volatile, meaning data is retained even when power
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Q2. What do you know about cloud computing
Ans. 
Cloud computing is the delivery of computing services over the internet, including storage, servers, databases, networking, software, and analytics.
• Cloud computing allows users to access and use resources on-demand without the need for physical infrastructure.

• It offers scalability, flexibility, cost-effectiveness, and increased efficiency.

• Examples of cloud computing services include Amazon Web Services (AWS), Microsoft
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Q3. What is network
Ans. 
A network is a collection of computers, servers, mainframes, network devices, and other devices connected to one another to share data and resources.
• Networks can be wired or wireless

• They can be local (LAN), wide (WAN), or global (Internet)

• Networks use protocols like TCP/IP to communicate

• Examples include Ethernet, Wi-Fi, and cellular networks
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Q4. What are mentioned in job description and what do you understand about the role mentioned in JD
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Q5. What is IP and how IP address is represented
Ans. 
IP stands for Internet Protocol. An IP address is a unique numerical label assigned to each device connected to a computer network.
• IP stands for Internet Protocol

• IP address is a unique numerical label assigned to devices on a network

• IP addresses are represented in decimal format, such as 192.168.1.1

• There are two versions of IP addresses - IPv4 and IPv6
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Q1. What is mac OS advantage
Ans. 
mac OS offers a user-friendly interface, strong security features, seamless integration with other Apple devices, and excellent performance.
• User-friendly interface with intuitive design

• Strong security features to protect against malware and viruses

• Seamless integration with other Apple devices such as iPhone and iPad

• Excellent performance and stability
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Q2. What is mac fuse
Ans. 
macFUSE is a software package that allows users to create and manage file systems in user space on macOS.
• macFUSE stands for macOS File System in User Space.

• It allows users to create and manage file systems without needing to modify the operating system.

• macFUSE enables developers to implement custom file systems and access them through standard file system APIs.
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Q3. What is time machine
Ans. 
Time Machine is a backup software application developed by Apple Inc. for macOS.
• Backup software application

• Developed by Apple Inc.

• Available for macOS

• Allows users to create backups of their data and restore them in case of loss or corruption
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Q1. Write the code to find the length of a string without using the string functions.
Ans. 
Use a loop to iterate through the characters of the string and count them.
• Create a function that takes a string as input.

• Initialize a variable to store the length of the string.

• Use a loop to iterate through each character of the string and increment the length variable.

• Return the final length of the string.
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Q2. How will you print the address of a variable without using a pointer?
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You can print the address of a variable without using a pointer by using the & operator in C/C++.
• Use the & operator before the variable name to get its address, e.g. int num = 10; printf("Address of num: %p", &num);

• You can also pass the variable directly to a function that expects a pointer, e.g. void printAddress(int *ptr) { printf("Address: %p", ptr); } int num = 20; printAddress(&num);
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