Tech Mahindra Help Desk Executive Interview Questions and Answers

Q1. Introduction experience
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Q2. Experience take home salary expectations
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Q3. What type jobs you have did in previous experience
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Q1. Kay aap nokri karna chahte ho
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Q2. Kay aapne kabhi job kiya hai
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Q1. Basic Technical knowledge
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Q2. Basic troubleshooting steps
Ans. 
Basic troubleshooting steps involve identifying the problem, researching solutions, implementing fixes, and testing to ensure resolution.
• Identify the issue by asking questions and gathering information

• Research possible solutions through knowledge base, documentation, or online resources

• Implement fixes by following step-by-step instructions or using troubleshooting tools

• Test the solution to ensure the problem is resolve
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. An aptitude test given to high school students to determine which type of careers they might be good

Introduce Yourself First. As the initiator, it is pivotal that you introduce yourself before telling everyone about the topic. ...
Be Clear & Coherent. ...
Present the topic with an Interesting Take. ...
Efficiently Use Your Time.

Q1. Which programming languages do you use regularly in your work? Do you have any technical certifications that make you qualified for this job? Can you explain the most rewarding project you have worked on s...read more
Ans. 
I use Java, Python, and SQL regularly. I have a certification in Java. My most rewarding project was developing a mobile app for a non-profit organization.
• Regularly use Java, Python, and SQL

• Certified in Java

• Developed a mobile app for a non-profit organization as the most rewarding project

• To ensure accurate estimates, I break down the project into smaller tasks and estimate each task individually
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Q2. Do you prefer working individually or as part of a team? ... How important are empathy and kindness when working in a team? ... What do you enjoy about working as a team, and which values help you achieve ...read more
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Topics : About your hobbies, COVID 19, Fast Food culture, Online education Boon or Bane

Q1. Basics about Computers such as ip address, Task manager, Device Manager, Ram & Rom and some scenario based questions related to service desk / tech support
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Q2. 1. What are the different types of ip address 2. What is Static and Dynamic IP address 3. What is incident management
Ans. 
This question covers IP address types, static and dynamic IP addresses, and incident management.
• Different types of IP addresses include IPv4 and IPv6

• Static IP addresses are manually assigned and do not change, while dynamic IP addresses are assigned by a DHCP server and can change

• Incident management is the process of identifying, analyzing, and resolving IT incidents to minimize their impact on business operations
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Q1. Tell me something about your self
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Q2. Test comunication skill in English
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