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Help Desk Executive Interview Questions and Answers

Updated 4 Feb 2025

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Q1. How you can handle clients and experiences.

Ans.

I handle clients and experiences by actively listening, empathizing, and providing effective solutions.

  • I actively listen to clients to understand their issues and concerns.

  • I empathize with clients to show understanding and build rapport.

  • I provide effective solutions by troubleshooting problems and offering clear instructions or guidance.

  • I maintain a positive and professional attitude throughout the interaction.

  • I follow up with clients to ensure their issues are resolved and t...read more

Q2. What is ip address , different types of ip

Ans.

An IP address is a unique identifier assigned to devices on a network. There are two types of IP addresses: IPv4 and IPv6.

  • IP stands for Internet Protocol

  • IPv4 addresses are 32-bit and expressed in dotted decimal notation (e.g. 192.168.0.1)

  • IPv6 addresses are 128-bit and expressed in hexadecimal notation (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

  • Private IP addresses are used within a local network and are not accessible from the internet

  • Public IP addresses are assigned by an...read more

Help Desk Executive Interview Questions and Answers for Freshers

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Q3. Try square ka map and inside caliper map

Ans.

Try square is used for marking and checking right angles, while inside caliper is used for measuring internal dimensions.

  • Try square is a tool with a right angle for marking and checking right angles

  • Inside caliper is used for measuring internal dimensions like the inside diameter of a hole

  • Both tools are commonly used in woodworking and metalworking

Q4. Who is the CEO of HDFC Bank

Ans.

Sashidhar Jagdishan is the CEO of HDFC Bank.

  • Sashidhar Jagdishan took over as the CEO of HDFC Bank in October 2020.

  • He has been with HDFC Bank since 1996 and has held various positions within the organization.

  • Jagdishan succeeded Aditya Puri, who was the CEO of HDFC Bank for over 25 years.

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Q5. What do you know about NSDL

Ans.

NSDL (National Securities Depository Limited) is a central securities depository in India.

  • NSDL was established in 1996 to hold securities in electronic form.

  • It provides services related to dematerialization of securities, settlement of trades, and holding of securities in demat form.

  • NSDL also offers services like e-voting, KYC registration, and online access to account statements.

  • It is regulated by the Securities and Exchange Board of India (SEBI).

Q6. What is the meaning of hr

Ans.

HR stands for Human Resources, which refers to the department within an organization responsible for managing employees.

  • HR is responsible for recruitment, training, performance evaluation, and employee relations.

  • It ensures compliance with labor laws and company policies.

  • HR plays a crucial role in creating a positive work environment and supporting employee well-being.

  • Examples: HR department handles hiring new employees, conducting training sessions, resolving conflicts betwee...read more

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Q7. What is Shared mailbox

Ans.

A shared mailbox is a mailbox that multiple users can access to send and receive emails.

  • Shared mailboxes are often used by teams or departments to manage emails related to a specific project or function.

  • Users with access to a shared mailbox can read and respond to emails, as well as organize and archive messages.

  • Shared mailboxes do not require a separate license in some email platforms, making them cost-effective for organizations.

  • Examples of shared mailboxes include support@...read more

Q8. What is Ur Name ?

Ans.

My name is [Your Name].

  • My name is [Your Name].

  • You can call me [Your Name].

  • I go by the name [Your Name].

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Q9. Today formula in Excel

Ans.

The TODAY function in Excel returns the current date.

  • The TODAY function does not require any arguments and simply returns the current date.

  • It is a volatile function, meaning it updates every time the worksheet is recalculated.

  • Example: =TODAY() will return today's date in the specified cell.

Q10. Describe the Excel

Ans.

Excel is a spreadsheet program used for organizing, analyzing, and presenting data.

  • Excel is part of Microsoft Office suite

  • It allows users to create tables, charts, and graphs

  • Functions and formulas can be used for calculations

  • Data can be sorted, filtered, and analyzed easily

  • Commonly used for budgeting, financial analysis, and data management

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