Help Desk Executive Interview Questions and Answers

I handle clients and experiences by actively listening, empathizing, and providing effective solutions.

• I actively listen to clients to understand their issues and concerns.

• I empathize with clients to show understanding and build rapport.

• I provide effective solutions by troubleshooting problems and offering clear instructions or guidance.

• I maintain a positive and professional attitude throughout the interaction.

• I follow up with clients to ensure their issues are resolved and t...read more

An IP address is a unique identifier assigned to devices on a network. There are two types of IP addresses: IPv4 and IPv6.

• IP stands for Internet Protocol

• IPv4 addresses are 32-bit and expressed in dotted decimal notation (e.g. 192.168.0.1)

• IPv6 addresses are 128-bit and expressed in hexadecimal notation (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

• Private IP addresses are used within a local network and are not accessible from the internet

• Public IP addresses are assigned by an...read more

Try square is used for marking and checking right angles, while inside caliper is used for measuring internal dimensions.

• Try square is a tool with a right angle for marking and checking right angles

• Inside caliper is used for measuring internal dimensions like the inside diameter of a hole

• Both tools are commonly used in woodworking and metalworking

Sashidhar Jagdishan is the CEO of HDFC Bank.

• Sashidhar Jagdishan took over as the CEO of HDFC Bank in October 2020.

• He has been with HDFC Bank since 1996 and has held various positions within the organization.

• Jagdishan succeeded Aditya Puri, who was the CEO of HDFC Bank for over 25 years.

HR stands for Human Resources, which refers to the department within an organization responsible for managing employees.

• HR is responsible for recruitment, training, performance evaluation, and employee relations.

• It ensures compliance with labor laws and company policies.

• HR plays a crucial role in creating a positive work environment and supporting employee well-being.

• Examples: HR department handles hiring new employees, conducting training sessions, resolving conflicts betwee...read more

My name is [Your Name].

• My name is [Your Name].

• You can call me [Your Name].

• I go by the name [Your Name].

The TODAY function in Excel returns the current date.

• The TODAY function does not require any arguments and simply returns the current date.

• It is a volatile function, meaning it updates every time the worksheet is recalculated.

• Example: =TODAY() will return today's date in the specified cell.

Excel is a spreadsheet program used for organizing, analyzing, and presenting data.

• Excel is part of Microsoft Office suite

• It allows users to create tables, charts, and graphs

• Functions and formulas can be used for calculations

• Data can be sorted, filtered, and analyzed easily

• Commonly used for budgeting, financial analysis, and data management