Accenture Help Desk Executive Interview Questions and Answers

Q1. What is Shared mailbox
Ans. 
A shared mailbox is a mailbox that multiple users can access to send and receive emails.
• Shared mailboxes are often used by teams or departments to manage emails related to a specific project or function.

• Users with access to a shared mailbox can read and respond to emails, as well as organize and archive messages.

• Shared mailboxes do not require a separate license in some email platforms, making them cost-effective for o...read more
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Q1. Introduction experience
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Q2. Experience take home salary expectations
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Q3. What type jobs you have did in previous experience
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Q1. Kay aap nokri karna chahte ho
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Q2. Kay aapne kabhi job kiya hai
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Q1. Looking for job change
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Q2. Current and expected CTC
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Q1. Diff between shared mail box and distribution list
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Q2. What is VPN
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Q1. Why you want to do job change
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Q2. How will you handle frustrated user answer from your experience
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Q3. What are your strengths and they will ask a question from that you need to answer from your experience
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. An aptitude test given to high school students to determine which type of careers they might be good

Introduce Yourself First. As the initiator, it is pivotal that you introduce yourself before telling everyone about the topic. ...
Be Clear & Coherent. ...
Present the topic with an Interesting Take. ...
Efficiently Use Your Time.

Q1. Which programming languages do you use regularly in your work? Do you have any technical certifications that make you qualified for this job? Can you explain the most rewarding project you have worked on s...read more
Ans. 
I use Java, Python, and SQL regularly. I have a certification in Java. My most rewarding project was developing a mobile app for a non-profit organization.
• Regularly use Java, Python, and SQL

• Certified in Java

• Developed a mobile app for a non-profit organization as the most rewarding project

• To ensure accurate estimates, I break down the project into smaller tasks and estimate each task individually
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Q2. Do you prefer working individually or as part of a team? ... How important are empathy and kindness when working in a team? ... What do you enjoy about working as a team, and which values help you achieve ...read more
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Topics : About your hobbies, COVID 19, Fast Food culture, Online education Boon or Bane

Q1. Basics about Computers such as ip address, Task manager, Device Manager, Ram & Rom and some scenario based questions related to service desk / tech support
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Q2. 1. What are the different types of ip address 2. What is Static and Dynamic IP address 3. What is incident management
Ans. 
This question covers IP address types, static and dynamic IP addresses, and incident management.
• Different types of IP addresses include IPv4 and IPv6

• Static IP addresses are manually assigned and do not change, while dynamic IP addresses are assigned by a DHCP server and can change

• Incident management is the process of identifying, analyzing, and resolving IT incidents to minimize their impact on business operations
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Q1. Basic Technical interview question regarding laptop and desktops
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Q2. Why we use Ping command
Ans. 
Ping command is used to test the reachability of a host on an IP network.
• Ping command sends ICMP echo request packets to the target host

• It waits for ICMP echo reply packets to confirm the host's availability

• Ping command helps in troubleshooting network connectivity issues

• It can also be used to measure round-trip time between the source and target host
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Q3. Difference between ipv4vand ipv6
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IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses.
• IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334).

• IPv4 supports around 4.3 billion unique addresses while IPv6 supports an astronomical number of unique addresses.

• IPv4 has a header length of 20 bytes while IPv6 has a fixed header length of 40 by...read more
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Q4. Outlook file corrupted or not opening
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Q1. Salary and other elated
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Favorite color and the reason

Q1. Itil certification will be good
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