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Tech Mahindra Email Customer Support Executive Interview Questions and Answers
Tech Mahindra Email Customer Support Executive Interview Experiences
1 interview found
Selected
I applied via Referral and was interviewed before Jan 2024. There was 1 interview round.
(2 Questions)
- Q1. Can you tell me about yourself?
- Ans.
I am a dedicated and experienced customer support executive with a strong background in email communication.
Over 5 years of experience in customer support roles
Proficient in handling email inquiries and resolving customer issues
Strong communication skills and ability to work under pressure
Familiar with CRM systems and ticketing platforms
Received positive feedback from customers for prompt and helpful responses
- Q2. What is customer support?
- Ans.
Customer support is providing assistance and guidance to customers before, during, and after a purchase.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes helping customers navigate products or services, troubleshooting technical problems, and providing solutions.
Customer support can be provided through various channels such as email, phone, chat, or social media.
Examples of cus...
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kowsalya s
posted on 24 Nov 2024
Selected
I applied via Company Website and was interviewed in Oct 2024. There were 3 interview rounds.
Ratios and proportion, numbers, profit and loss, percentage
(2 Questions)
- Q1. Self introduction
- Q2. Spot topic speech
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Genpact
Anonymous
posted on 7 Feb 2025
(2 Questions)
- Q1. Tell about your self?
- Q2. Any aptitude type questions?
(2 Questions)
- Q1. WHat are ways to create emails in SFMC
- Ans.
Ways to create emails in SFMC
Use Content Builder to design and create email templates
Utilize HTML and AMPscript for customization and personalization
Leverage Journey Builder to automate email sends based on customer interactions
- Q2. What are entry sources for SFMC journey builder
- Ans.
Entry sources for SFMC journey builder include data extensions, Salesforce data, API events, and form submissions.
Data extensions
Salesforce data
API events
Form submissions
Interview Preparation Tips
Skills evaluated in this interview
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Wipro
Anonymous
posted on 18 Dec 2024
I applied via Referral and was interviewed in Nov 2024. There was 1 interview round.
(2 Questions)
- Q1. Rule and Rusposibiluty
- Q2. Experience
Social media cons and pros
(1 Question)
- Q1. Tell me about yourself? Previous job details? Why did you left the job?
Selected
I applied via Walk-in and was interviewed in Nov 2023. There were 3 interview rounds.
(1 Question)
- Q1. About self and experinace
(1 Question)
- Q1. About customer service test online
Interview Preparation Tips
Interview Questionnaire
3 Questions
- Q1. What makes you feel hard?
- Q2. What is life?
- Ans.
Life is the existence of living organisms, characterized by growth, reproduction, and response to stimuli.
Life refers to the state of being alive and the activities and processes that occur in living organisms.
It is characterized by growth, which is the increase in size or number of cells or organisms.
Reproduction is another essential aspect of life, where living organisms produce offspring of their own kind.
Life also ...
- Q3. How to get job?
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Anonymous
posted on 19 Jul 2024
Selected
(3 Questions)
- Q1. Tell me about your self
- Q2. What are your goal
- Q3. What are your strength
Reasoning English grammar
Chat and Email Support Executive Interview Questions & Answers
Wipro
Anonymous
posted on 15 Mar 2024
Selected
I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your self?
- Ans. Hello mam/sir Thank you for giving me this opportunity to introduce myself my name is sireesha. Iam from allure in nandyal district. I have done my completed graduation in BSC(static) at Rayalaseema university,Nandikotkur. Then i completed my computer typing in english 30 to 40WPM. I belong to a middle-class family,my family we are 4 members including me. My father is a farmer and my mother is a housewife. My hobbi...
- Q2. Why should i hire you?
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Tech Mahindra Email Customer Support Executive Interview Process
based on 1 interview
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Tech Mahindra Email Customer Support Executive Reviews and Ratings
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