Tech Mahindra Customer Service Executive Interview Questions, Process, and Tips for Experienced

Q1. Tell me about yourself ?
Ans. 
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve conflicts

• Proficient in using CRM systems and other customer service tools
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Q2. What is your previous job role and responsibilities?
Ans. 
I was a Customer Service Representative at a retail company.
• Assisted customers with inquiries, complaints, and product information

• Processed orders, returns, and exchanges

• Resolved customer issues in a timely and professional manner

• Maintained accurate records of customer interactions

• Collaborated with other departments to ensure customer satisfaction
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Q3. What is BPO and how it works?
Ans. 
BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.
• BPO allows companies to focus on their core competencies while outsourcing non-core functions.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• BPO can be onshore, nearshore, or offshore, depending on the location of the service p...read more
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Q4. What is your memorable day and explain this about 5 min
Ans. 
My memorable day was when I received an award for outstanding customer service.
• Received award for outstanding customer service

• Felt proud and appreciated for my hard work

• Celebrated with colleagues and family

• Motivated to continue providing excellent customer service

• Highlighted in company newsletter for achievement
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Q1. Tell me about yourself bread introduction?
Ans. 
I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems and communication tools

• Received multiple awards for outstanding customer satisfaction ratings
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Q1. Tell me about self
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Q2. About your yesterday
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Q1. Last company experience
Ans. 
Worked as a Customer Service Representative at XYZ Company for 2 years
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely and professional manner

• Provided product information and assistance to customers

• Collaborated with other departments to ensure customer satisfaction
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Q2. What was last salary
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Typing speed test and general customer support related questions

Q1. Tell us about yourself in English.
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Q2. Describe your place in Hindi.
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Q1. Useless questions they asked because psychopath in hr, don't give salary on time and don't pay full salary if you argue about your salary they threaten you they will call police and make your bad reputatio...read more
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Q2. Psychopath in hr, make Mentally torture maximum candidate and kick out maximum candidate during the training session there is no job security salary Issue and so many other issue, don't give your exam a ba...read more
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Q3. Kick out maximum candidates from the final round even maximum time psychopath hr don't know how many time they need to interview you and how many rounds they have to take, and even when they ask you to com...read more
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Q4. In sort doggy place, Noida sec62a8, b block condition same
Ans. 
The question seems to be asking about the condition of a place called Sort Doggy in Noida, Sector 62A8, B Block.
• Confirming the location: Sort Doggy in Noida, Sector 62A8, B Block

• Clarifying if the condition of the place is the same as before

• Possibly seeking information on any changes or updates at the location
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