Tech Mahindra Customer Care Representative Interview Questions and Answers

BPO stands for Business Process Outsourcing. It involves contracting a third-party company to handle specific business processes.

• BPOs can handle a variety of processes such as customer service, technical support, and data entry.

• Companies outsource to BPOs to save costs and improve efficiency.

• BPOs are often located in countries with lower labor costs, such as India and the Philippines.

• BPOs may operate onshore, nearshore...read more

I will handle customers by actively listening to their concerns, empathizing with their situation, and providing prompt and effective solutions.

• Actively listen to customers to understand their needs and concerns

• Show empathy and understanding towards customers' situations

• Provide prompt and effective solutions to address customers' issues

• Maintain a positive and professional attitude throughout the interaction

• Follow up wi