Tech Mahindra Costumer Support Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
I am a dedicated and friendly individual with a passion for providing excellent customer service.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a strong attention to detail and strive to exceed customer expectations

• I am a great team player and enjoy working in a fast-paced environment
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Q2. Why do want to join wipro
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I want to join Wipro because of its reputation for providing excellent customer service and opportunities for career growth.
• Wipro has a strong reputation for providing excellent customer service

• I am impressed by Wipro's commitment to employee development and career growth opportunities

• I believe that Wipro's values align with my own, making it a great fit for me
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Q3. They useually ask open ended question like describe your routine your favorite movie role modle etc
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Q4. About the company
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Q5. What do you know about coustmer service representation
Ans. 
Customer service representation involves serving as the face of a company, providing assistance and support to customers.
• Customer service representatives are responsible for addressing customer inquiries, resolving complaints, and providing information about products or services.

• They must have excellent communication skills, patience, and the ability to remain calm under pressure.

• Examples of customer service representa...read more
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Q6. Speak on mental health for 2min
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Mental health is crucial for overall well-being and should be prioritized in all aspects of life.
• Mental health impacts how we think, feel, and act in our daily lives.

• It is important to destigmatize mental health issues and promote open conversations about them.

• Seeking professional help when needed is a sign of strength and self-care.

• Employers should provide resources and support for employees' mental health, such as co...read more
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Q7. Tell me somthing about your self
Ans. 
I am a dedicated and friendly individual with a passion for helping others and providing excellent customer service.
• I have over 5 years of experience in customer service roles

• I am a great communicator and problem solver

• I always strive to go above and beyond to meet customer needs

• I am proficient in using CRM systems and handling customer inquiries efficiently
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Q8. They ask you to explain about your resume. In this. You can explain your educational background. Professional background is experienced your hobbies where you stay however sure you only mention positive th...read more
Ans. 
My name is Ravina Rathor and I am from Haryana city Hansi, and my education 12th from SD Kanya Senior secondary school, hansi Haryana, I am fresher. My hobbies are dancing and singing.
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Q9. Are you okay in Night Shift?
Ans. 
Yes, I am comfortable working night shifts and have experience doing so in previous roles.
• I have previous experience working night shifts in my previous job at XYZ company.

• I am a night owl and actually prefer working during the night.

• I am able to adjust my sleep schedule accordingly to accommodate night shifts.
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Q10. But was your role in this previous company?
Ans. 
I was responsible for handling customer inquiries, resolving complaints, and providing information about products and services.
• Managed incoming calls and emails from customers

• Resolved customer complaints in a professional and timely manner

• Provided information about products and services to customers

• Maintained customer records and updated information as needed
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Q11. They asked me what is the purpose of joining the fires
Ans. 
I am excited about the opportunity to learn from the expertise within your team and future develop my skills in specific skills to help wipro achieve its goal of help skills to hell why Bro why bro achieves a Chai achieves its goal of help our clients achieve there business objectives through any combinations of process, excellence, quality frameworks and service delivery, innovation
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Basics reasoning mathemalis english grammar

Topic and coustomer query related to adring his taxis booked through rapido

Q1. About your self
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Q2. Current role and responsibilities
Ans. 
I am currently working as a Customer Service Representative at XYZ Company.
• Handling customer inquiries and resolving issues

• Providing product information and assistance with orders

• Processing returns and exchanges

• Maintaining customer records and updating databases
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Q1. What do you know about financial instruments?
Ans. 
Financial instruments are assets that can be traded and have a monetary value.
• Financial instruments include stocks, bonds, options, futures, and derivatives.

• They are used to manage risk, raise capital, and speculate on market movements.

• Examples of financial instruments include Apple stock, US Treasury bonds, and S&P 500 futures.

• They can be classified as debt, equity, or hybrid instruments depending on their characteris...read more
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Q2. Mostly accounting related questions, Head and subsidiary company accounting, previous work related questions and grilling on that, gave various accounting entries and asked what's their P&l impact
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Q1. Self introduction
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Q1. About myself and about my last job
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Q2. About costomer service
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Q3. How to deal with the costomer
Ans. 
Dealing with customers requires patience, empathy, and effective communication.
• Listen actively to their concerns and needs

• Remain calm and professional, even in difficult situations

• Offer solutions and alternatives to resolve their issues

• Show empathy and understanding towards their situation

• Communicate clearly and effectively, avoiding technical jargon

• Thank them for their business and offer assistance for future needs
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Q4. How to remain calm when costomer is disappointed with your service
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Remaining calm when a customer is disappointed requires empathy, active listening, and a solution-focused approach.
• Acknowledge the customer's feelings and apologize for any inconvenience caused

• Listen actively to their concerns and ask clarifying questions to fully understand the issue

• Offer a solution or alternative that addresses their needs and concerns

• Stay professional and avoid taking the customer's frustration pers...read more
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Q5. What is your aim to find out this job for your career nd ur future
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Q6. About work.... either it's available from home either it's from office
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Q7. These questions mostly asking by the HR
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Q8. I always want to advise people to know about these kind of questions
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Q1. Self introduction
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