TCS Costumer Service Interview Questions and Answers

12th commerce

Q1. Technical realted to Sales
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Q2. Why sales Job you interested
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Q1. Mock call will be taken by HR
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Q2. Why should I hire you
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Q3. What is ur strength
Ans. 
My strength is my ability to build strong relationships with clients and close deals.
• Excellent communication and interpersonal skills

• Strong negotiation and persuasion abilities

• Proven track record of meeting and exceeding sales targets

• Ability to understand customer needs and provide tailored solutions

• Effective time management and organizational skills

• Adaptability and resilience in a fast-paced sales environment
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Q4. Tell me about yourself
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Q5. Talk any random topic
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The importance of effective communication in sales
• Effective communication builds trust and rapport with customers

• Listening skills help understand customer needs and provide tailored solutions

• Clear and concise communication helps convey product benefits and value

• Non-verbal communication, such as body language, impacts sales interactions

• Active communication fosters long-term customer relationships
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Java

Q1. Tell me about yourself. And your past experience
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Q2. Why should we hire you
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Q1. Tell me about yourself
Ans. 
I am a dedicated and friendly individual with a passion for providing excellent customer service.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a strong attention to detail and strive to exceed customer expectations

• I am a great team player and enjoy working in a fast-paced environment
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Q2. Why do want to join wipro
Ans. 
I want to join Wipro because of its reputation for providing excellent customer service and opportunities for career growth.
• Wipro has a strong reputation for providing excellent customer service

• I am impressed by Wipro's commitment to employee development and career growth opportunities

• I believe that Wipro's values align with my own, making it a great fit for me
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Q3. They useually ask open ended question like describe your routine your favorite movie role modle etc
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Q4. About the company
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Q5. What do you know about coustmer service representation
Ans. 
Customer service representation involves serving as the face of a company, providing assistance and support to customers.
• Customer service representatives are responsible for addressing customer inquiries, resolving complaints, and providing information about products or services.

• They must have excellent communication skills, patience, and the ability to remain calm under pressure.

• Examples of customer service representa...read more
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Q6. Speak on mental health for 2min
Ans. 
Mental health is crucial for overall well-being and should be prioritized in all aspects of life.
• Mental health impacts how we think, feel, and act in our daily lives.

• It is important to destigmatize mental health issues and promote open conversations about them.

• Seeking professional help when needed is a sign of strength and self-care.

• Employers should provide resources and support for employees' mental health, such as co...read more
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Q7. Tell me somthing about your self
Ans. 
I am a dedicated and friendly individual with a passion for helping others and providing excellent customer service.
• I have over 5 years of experience in customer service roles

• I am a great communicator and problem solver

• I always strive to go above and beyond to meet customer needs

• I am proficient in using CRM systems and handling customer inquiries efficiently
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Q8. They ask you to explain about your resume. In this. You can explain your educational background. Professional background is experienced your hobbies where you stay however sure you only mention positive th...read more
Ans. 
My name is Ravina Rathor and I am from Haryana city Hansi, and my education 12th from SD Kanya Senior secondary school, hansi Haryana, I am fresher. My hobbies are dancing and singing.
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Q9. Are you okay in Night Shift?
Ans. 
Yes, I am comfortable working night shifts and have experience doing so in previous roles.
• I have previous experience working night shifts in my previous job at XYZ company.

• I am a night owl and actually prefer working during the night.

• I am able to adjust my sleep schedule accordingly to accommodate night shifts.
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Q10. But was your role in this previous company?
Ans. 
I was responsible for handling customer inquiries, resolving complaints, and providing information about products and services.
• Managed incoming calls and emails from customers

• Resolved customer complaints in a professional and timely manner

• Provided information about products and services to customers

• Maintained customer records and updated information as needed
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Q11. They asked me what is the purpose of joining the fires
Ans. 
I am excited about the opportunity to learn from the expertise within your team and future develop my skills in specific skills to help wipro achieve its goal of help skills to hell why Bro why bro achieves a Chai achieves its goal of help our clients achieve there business objectives through any combinations of process, excellence, quality frameworks and service delivery, innovation
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