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TCS Costumer Service Interview Questions and Answers

Updated 17 Nov 2024

TCS Costumer Service Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basics reasoning mathemalis english grammar

Round 2 - Case Study 

Topic and coustomer query related to adring his taxis booked through rapido

Interview questions from similar companies

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

    • Experienced in B2B sales and account management

    • Proven track record of meeting and exceeding sales targets

    • Strong communication and negotiation skills

    • Ability to build and maintain strong client relationships

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. What do you mean by Customer serive
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

  • Answered by AI
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

  • Answered by AI

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

I applied via Job Fair and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

12th commerce

Interview Preparation Tips

Interview preparation tips for other job seekers - I tech Mahindra work customer service

I applied via Naukri.com and was interviewed in Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What will you do if your target is not completed ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive

I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Technical realted to Sales
  • Q2. Why sales Job you interested

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be clear to crack the interview
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jan 2023. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Mock call will be taken by HR
  • Q2. Why should I hire you
  • Q3. What is ur strength
  • Ans. 

    My strength is my ability to build strong relationships with clients and close deals.

    • Excellent communication and interpersonal skills

    • Strong negotiation and persuasion abilities

    • Proven track record of meeting and exceeding sales targets

    • Ability to understand customer needs and provide tailored solutions

    • Effective time management and organizational skills

    • Adaptability and resilience in a fast-paced sales environment

  • Answered by AI
  • Q4. Tell me about yourself
  • Q5. Talk any random topic
  • Ans. 

    The importance of effective communication in sales

    • Effective communication builds trust and rapport with customers

    • Listening skills help understand customer needs and provide tailored solutions

    • Clear and concise communication helps convey product benefits and value

    • Non-verbal communication, such as body language, impacts sales interactions

    • Active communication fosters long-term customer relationships

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Assessment will be taken

I applied via Campus Placement and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Case Study 
Round 2 - Assignment 

Interview Preparation Tips

Interview preparation tips for other job seekers - I will give my 100% for the costomer

I applied via LinkedIn and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Coding Test 

Java

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good online process good and good question
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself. And your past experience
  • Q2. Why should we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence and open minded
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - HR 

(11 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and friendly individual with a passion for providing excellent customer service.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and resolving issues efficiently

    • I have a strong attention to detail and strive to exceed customer expectations

    • I am a great team player and enjoy working in a fast-paced environment

  • Answered by AI
  • Q2. Why do want to join wipro
  • Ans. 

    I want to join Wipro because of its reputation for providing excellent customer service and opportunities for career growth.

    • Wipro has a strong reputation for providing excellent customer service

    • I am impressed by Wipro's commitment to employee development and career growth opportunities

    • I believe that Wipro's values align with my own, making it a great fit for me

  • Answered by AI
  • Q3. They useually ask open ended question like describe your routine your favorite movie role modle etc
  • Q4. About the company
  • Q5. What do you know about coustmer service representation
  • Ans. 

    Customer service representation involves serving as the face of a company, providing assistance and support to customers.

    • Customer service representatives are responsible for addressing customer inquiries, resolving complaints, and providing information about products or services.

    • They must have excellent communication skills, patience, and the ability to remain calm under pressure.

    • Examples of customer service representa...

  • Answered by AI
  • Q6. Speak on mental health for 2min
  • Ans. 

    Mental health is crucial for overall well-being and should be prioritized in all aspects of life.

    • Mental health impacts how we think, feel, and act in our daily lives.

    • It is important to destigmatize mental health issues and promote open conversations about them.

    • Seeking professional help when needed is a sign of strength and self-care.

    • Employers should provide resources and support for employees' mental health, such as co...

  • Answered by AI
  • Q7. Tell me somthing about your self
  • Ans. 

    I am a dedicated and friendly individual with a passion for helping others and providing excellent customer service.

    • I have over 5 years of experience in customer service roles

    • I am a great communicator and problem solver

    • I always strive to go above and beyond to meet customer needs

    • I am proficient in using CRM systems and handling customer inquiries efficiently

  • Answered by AI
  • Q8. They ask you to explain about your resume. In this. You can explain your educational background. Professional background is experienced your hobbies where you stay however sure you only mention positive th...
  • Ans. 

    My name is Ravina Rathor and I am from Haryana city Hansi, and my education 12th from SD Kanya Senior secondary school, hansi Haryana, I am fresher. My hobbies are dancing and singing.

  • Answered by interestinggross
  • Q9. Are you okay in Night Shift?
  • Ans. 

    Yes, I am comfortable working night shifts and have experience doing so in previous roles.

    • I have previous experience working night shifts in my previous job at XYZ company.

    • I am a night owl and actually prefer working during the night.

    • I am able to adjust my sleep schedule accordingly to accommodate night shifts.

  • Answered by AI
  • Q10. But was your role in this previous company?
  • Ans. 

    I was responsible for handling customer inquiries, resolving complaints, and providing information about products and services.

    • Managed incoming calls and emails from customers

    • Resolved customer complaints in a professional and timely manner

    • Provided information about products and services to customers

    • Maintained customer records and updated information as needed

  • Answered by AI
  • Q11. They asked me what is the purpose of joining the fires
  • Ans. 

    I am excited about the opportunity to learn from the expertise within your team and future develop my skills in specific skills to help wipro achieve its goal of help skills to hell why Bro why bro achieves a Chai achieves its goal of help our clients achieve there business objectives through any combinations of process, excellence, quality frameworks and service delivery, innovation

  • Answered by interestinggross

Interview Preparation Tips

Topics to prepare for Wipro Costumer Service interview:
  • Customer service representation

TCS Interview FAQs

How many rounds are there in TCS Costumer Service interview?
TCS interview process usually has 2 rounds. The most common rounds in the TCS interview process are Case Study and Aptitude Test.

Tell us how to improve this page.

TCS Costumer Service Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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TCS Costumer Service Salary
based on 5 salaries
₹1.9 L/yr - ₹3 L/yr
At par with the average Costumer Service Salary in India
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