Tech Mahindra Customer Service Associate Interview Questions and Answers

Q1. What are your technical support
Ans. 
I possess strong technical support skills, including troubleshooting, communication, and customer-focused problem-solving.
• Proficient in diagnosing hardware and software issues, such as resolving network connectivity problems.

• Experienced in using remote support tools to assist customers effectively, like TeamViewer or Zoom.

• Strong communication skills, enabling me to explain technical concepts in simple terms to non-tech...read more
Answered by AI
Add your answer
Q2. What is meant by BPO
Ans. 
BPO stands for Business Process Outsourcing, where companies delegate specific business tasks to third-party service providers.
• BPO can include customer service, technical support, and data entry tasks.

• For example, a company may outsource its call center operations to a specialized firm.

• BPO helps businesses reduce costs and focus on core activities.

• It can be domestic (within the same country) or offshore (to another cou...read more
Answered by AI
Add your answer

They give one topic and provide time to prepare.we have to talk about that topic 1 min.

Q1. Customer service conversation will be there we have to write the query . I have no idea about that
Add your answer

Q1. About Your self and check English speaking influences
Ans. Just answer About you’re self very peaceful and calm way soo that you can spell better English conversation
Answered Anonymously
Add your answer

Q1. About your past work and BPO
Add your answer
Q2. Tell about past work if you have and get some knowledge about BPO
Add your answer

Q1. Are you ok with rotational shift?
Ans. 
I am comfortable with rotational shifts as they provide flexibility and allow me to adapt to varying work schedules effectively.
• Adaptability: I have experience working in environments with changing schedules, which has helped me become more flexible and responsive.

• Work-Life Balance: Rotational shifts can help me manage my personal commitments better, allowing for a balanced lifestyle.

• Team Collaboration: Working differe...read more
Answered by AI
Add your answer
Q2. We provide the worst training so you have to adapt on your aptitude
Add your answer

Q1. Tell me about yourself.
Add your answer
Q2. Do you know what the process is about ?
Ans. 
The process involves understanding and addressing customer inquiries and issues to provide satisfactory solutions.
• Listening to customer concerns

• Identifying the problem

• Offering solutions or assistance

• Following up to ensure satisfaction
Answered by AI
View 2 more answers

Q1. Tell me about yourself.
Add your answer
Q2. Do you know what the process is about ?
Ans. 
The process involves understanding and addressing customer inquiries or issues to provide satisfactory solutions.
• Listen actively to customer concerns

• Offer empathetic and helpful responses

• Provide accurate information or assistance

• Follow company guidelines for resolving issues

• Ensure customer satisfaction through effective communication
Answered by AI
Add your answer

Q1. Tell me about your yesterday routeen
Ans. 
Yesterday, I followed a structured routine that included work, exercise, and personal time, ensuring a balanced day.
• Morning Routine: I woke up early, had a healthy breakfast, and spent some time reading to start my day positively.

• Work Hours: I logged into work, responded to customer inquiries, and collaborated with my team on ongoing projects.

• Lunch Break: I took a break to enjoy a nutritious lunch and went for a short ...read more
Answered by AI
Add your answer
Q2. Tell me about your most memorable day
Ans. 
My most memorable day was when I helped a customer resolve a long-standing issue, leaving them grateful and satisfied.
• Empathy: I listened to the customer's concerns and validated their feelings, which helped build trust.

• Problem-Solving: I took the initiative to investigate the issue thoroughly, collaborating with other departments to find a solution.

• Follow-Up: After resolving the issue, I followed up with the customer ...read more
Answered by AI
Add your answer
Q3. What are your strengths and weakness and why
Ans. 
Identifying strengths and weaknesses helps in personal growth and enhances customer service skills for better performance.
• Strength - Empathy: I can easily understand and relate to customers' feelings, which helps in providing personalized support. For example, when a customer is frustrated, I actively listen and validate their concerns, leading to a more positive interaction.

• Strength - Problem-Solving: I excel at quick...read more
Answered by AI
Add your answer
Q4. Tell me about yourself
Add your answer