Tech Mahindra Customer Care Executive Interview Questions, Process, and Tips

Normal interview and grammar test

Q1. What' is B P O
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often choose to outsource these tasks to save costs and focus on their core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples ...read more
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Q2. What's is customer care executive
Ans. 
A customer care executive is a professional who is responsible for handling customer inquiries, complaints, and feedback to ensure customer satisfaction.
• Provides assistance to customers through various communication channels such as phone, email, and chat

• Resolves customer issues and complaints in a timely and efficient manner

• Maintains a positive and helpful attitude towards customers

• Collects and analyzes customer feedb...read more
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Q1. They don't ask any specific questions.
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Q2. They asked If i can join immediately which is a red flag
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Q1. Speak on eCommerce
Ans. 
eCommerce refers to buying and selling goods or services online.
• eCommerce allows businesses to reach a global audience

• Customers can shop from the comfort of their own homes

• Popular eCommerce platforms include Amazon, eBay, and Shopify
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Q2. How would you deal angry customer?
Ans. 
I would listen to their concerns, empathize with their situation, apologize for any inconvenience, and work towards finding a solution.
• Listen actively to understand the root cause of their anger

• Empathize with their situation and show understanding

• Apologize for any inconvenience caused, even if it wasn't directly your fault

• Work towards finding a solution that satisfies the customer

• Stay calm and composed throughout the i
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Talk about delhi metro

Q1. Basic question, like tell me about yourself, where do you live etc.
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Q1. There is 100 MCQ, and have get 90% minimum for qualification.
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Q1. How to handle angry customer?
Ans. 
Listen actively, empathize, apologize, offer solutions, follow up.
• Listen to the customer's concerns without interrupting.

• Empathize with the customer's emotions and show understanding.

• Apologize for the inconvenience caused, even if it's not your fault.

• Offer solutions to address the customer's issue and make things right.

• Follow up with the customer to ensure their satisfaction and build trust.
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Q2. What is difference between Sympathy and Empathy?
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Sympathy is feeling sorry for someone, while empathy is understanding and sharing the feelings of another.
• Sympathy is acknowledging someone's emotions without necessarily feeling them yourself

• Empathy involves putting yourself in someone else's shoes and truly understanding their emotions

• Sympathy is more surface-level, while empathy requires a deeper emotional connection

• Example: Sympathy - 'I'm sorry you're going throug...read more
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Q1. Tell about yourself
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Q2. How much experience do you have
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Q1. Tell about yourself
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Q2. Where do you see yourself in 5 years
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Q1. Why do you selected this sector as you are from software background
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Q2. What did you do for living as you have taken so long duration after graduation and what is the reason for this gaps???
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Q3. Could you able to relocate to Chennai??
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Q4. What is your salary expectation?
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