TCS Servicenow Administrator Interview Questions, Process, and Tips

Good knowledge required to pass this test

Q1. Will ask all about the work you have done in college and related to projects
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Q1. Types of business rules with example
Ans. 
There are three types of business rules in ServiceNow: client scripts, server scripts, and UI policies.
• Client scripts run on the client side and are used to perform actions on form fields or execute scripts when a form is loaded, saved, or deleted.

• Server scripts run on the server side and are used to perform actions on records when they are inserted, updated, or deleted.

• UI policies are used to set mandatory, read-only,...read more
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Q2. How to add approval in flow designers.
Ans. 
To add approval in flow designers, use the 'Approval' activity and configure the approval settings.
• Drag and drop the 'Approval' activity onto the flow designer canvas

• Configure the approval settings such as approvers, conditions, and notifications

• Connect the 'Approval' activity to the relevant steps in the flow

• Test the flow to ensure the approval process works correctly
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Q3. Difference between UI policy and data policy
Ans. 
UI policy controls the behavior of fields on a form, while data policy controls the data that can be entered into fields.
• UI policy is used to set mandatory, read-only, or visible conditions on form fields

• Data policy is used to enforce data validation rules on form fields

• UI policy is client-side, while data policy is server-side

• Example: UI policy can make a field read-only when a certain condition is met, while data pol...read more
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Q4. Difference between client side script and server side script.
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Client side scripts run on the user's browser, while server side scripts run on the server.
• Client side scripts are executed on the user's browser, providing immediate feedback without needing to communicate with the server.

• Server side scripts are executed on the server, allowing for secure processing of sensitive data and operations.

• Client side scripts are written in languages like JavaScript, while server side scripts
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Q5. Write a code to show last 10 incident created in background script
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Code to display last 10 incidents in background script
• Query incident table to get last 10 records

• Use GlideRecord to fetch incident records

• Sort records by created date in descending order
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Q1. Tell me about yourself and your day to day activities in Servicenow?
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Q2. Business rule and their types?
Ans. 
Business rules are server-side scripts that run when a record is displayed, inserted, updated, deleted, or when a table is queried.
• Business rules are used to automate processes and enforce data consistency.

• There are three types of business rules: before, after, and asynchronous.

• Before business rules run before the database action is executed.

• After business rules run after the database action is executed.

• Asynchronous bu...read more
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Q3. Scenario based questions.
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Q1. Basic questions asked by hr
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Q1. ServiceNow ITSM Process
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Q2. Server side script with examples
Ans. 
Server side scripts are scripts that run on the server side of an application, typically used for automating tasks or processing data.
• Server side scripts are written in languages like JavaScript, Python, or Java.

• They are used to perform tasks such as data validation, calculations, and database operations.

• Examples of server side scripts include business rules, script includes, and server-side UI actions.
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Q3. Clinet side scripts with example
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Client side scripts are scripts that run on the user's browser, enhancing the user interface and experience.
• Client side scripts are written in JavaScript and are executed on the user's browser.

• They can be used to validate form inputs, manipulate DOM elements, and make asynchronous requests to the server.

• Example: Using client side script to show a confirmation message before submitting a form.
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Q4. Service Catalogs
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Q5. ITOM Discovery process
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Q6. Mid Server installation
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Q1. Current CTC req
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Q2. Asked PF accout details
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Q1. What is the different between =, ==, ===?
Ans. 
The different between =, ==, === is related to assignment, equality, and strict equality in programming.
• = is used for assignment in programming languages.

• == is used for equality comparison, it checks if two values are equal.

• === is used for strict equality comparison, it checks if two values are equal in both value and data type.
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Q2. Writ a quay that should retrieve all the the columns but show only 10 records and ordered by name
Ans. 
Use SQL query to retrieve all columns, show only 10 records, and order by name
• Use SELECT * to retrieve all columns

• Use LIMIT 10 to show only 10 records

• Use ORDER BY name to order the results by name
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Q1. Types of client scripts
Ans. 
Client scripts in ServiceNow can be categorized into three types: onLoad, onChange, and onSubmit.
• onLoad client scripts run when a form is loaded

• onChange client scripts run when a field value is changed

• onSubmit client scripts run when a form is submitted
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MCQ , C Programming Question

Meidum Level Coding Question I got reject in that round