TCS Servicenow Administrator Interview Questions, Process, and Tips

Good knowledge required to pass this test

Q1. Will ask all about the work you have done in college and related to projects
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Q1. Types of business rules with example
Ans. 
There are three types of business rules in ServiceNow: client scripts, server scripts, and UI policies.
• Client scripts run on the client side and are used to perform actions on form fields or execute scripts when a form is loaded, saved, or deleted.

• Server scripts run on the server side and are used to perform actions on records when they are inserted, updated, or deleted.

• UI policies are used to set mandatory, read-only,...read more
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Q2. How to add approval in flow designers.
Ans. 
To add approval in flow designers, use the 'Approval' activity and configure the approval settings.
• Drag and drop the 'Approval' activity onto the flow designer canvas

• Configure the approval settings such as approvers, conditions, and notifications

• Connect the 'Approval' activity to the relevant steps in the flow

• Test the flow to ensure the approval process works correctly
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Q3. Difference between UI policy and data policy
Ans. 
UI policy controls the behavior of fields on a form, while data policy controls the data that can be entered into fields.
• UI policy is used to set mandatory, read-only, or visible conditions on form fields

• Data policy is used to enforce data validation rules on form fields

• UI policy is client-side, while data policy is server-side

• Example: UI policy can make a field read-only when a certain condition is met, while data pol...read more
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Q4. Difference between client side script and server side script.
Ans. 
Client side scripts run on the user's browser, while server side scripts run on the server.
• Client side scripts are executed on the user's browser, providing immediate feedback without needing to communicate with the server.

• Server side scripts are executed on the server, allowing for secure processing of sensitive data and operations.

• Client side scripts are written in languages like JavaScript, while server side scripts
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Q5. Write a code to show last 10 incident created in background script
Ans. 
Code to display last 10 incidents in background script
• Query incident table to get last 10 records

• Use GlideRecord to fetch incident records

• Sort records by created date in descending order
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First round > General aptitude and versant test.

Q1. How to manage VDI?
Ans. 
VDI can be managed by monitoring performance, updating software, optimizing resources, and ensuring security.
• Monitor performance regularly to identify any issues or bottlenecks.

• Update VDI software and patches to ensure system stability and security.

• Optimize resources by balancing workloads and adjusting configurations as needed.

• Ensure security measures are in place, such as encryption, access controls, and regular back...read more
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Q2. O365 services and it's related questions.
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Q3. Questions on cloud computing, cloud services.
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Display the count of incident records based on the category

Q1. Proejcts you have done
Ans. 
Developed a service portal for IT ticketing system
• Created custom widgets for user-friendly interface

• Integrated with ServiceNow API for ticket management

• Implemented role-based access control for different user types
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Q2. Difference bw catalog item and record producer
Ans. 
Catalog item is a predefined item in the service catalog, while record producer allows users to create custom records.
• Catalog item is predefined and created by admins, while record producer allows users to create custom records

• Catalog items are used to request services or products, record producers are used to create records in tables

• Catalog items have predefined variables and workflows, record producers allow users to
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Q3. What are macros
Ans. 
Macros are automated scripts that can be used to perform repetitive tasks in Servicenow.
• Macros in Servicenow are used to automate tasks and reduce manual effort.

• They can be used to update multiple records at once, send notifications, or perform calculations.

• Macros can be triggered manually or automatically based on certain conditions.

• Example: Creating a macro to automatically close all resolved incidents in Servicenow.
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Q4. How to get logged in user details in form
Ans. 
Use GlideUser class to get logged in user details in a form
• Use GlideUser class to get the current user's details

• Access user details like name, email, roles, etc. using GlideUser methods

• Example: var user = gs.getUser(); var userName = user.getName();
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Q5. Is javascript synchronous language?
Ans. 
Yes, JavaScript is a synchronous language.
• JavaScript is single-threaded, meaning it can only execute one piece of code at a time.

• It follows a top-down execution flow, where each line of code is executed in order.

• Asynchronous behavior can be achieved using callbacks, promises, and async/await.

• Example: setTimeout function in JavaScript delays the execution of a function.

• Example: Fetch API in JavaScript allows making asyn
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Q1. About your work experience
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Q2. Basic Knowledge on your module
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Q1. Tell me about yourself and your day to day activities in Servicenow?
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Q2. Business rule and their types?
Ans. 
Business rules are server-side scripts that run when a record is displayed, inserted, updated, deleted, or when a table is queried.
• Business rules are used to automate processes and enforce data consistency.

• There are three types of business rules: before, after, and asynchronous.

• Before business rules run before the database action is executed.

• After business rules run after the database action is executed.

• Asynchronous bu...read more
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Q3. Scenario based questions.
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Q1. Basic questions asked by hr
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