DXC Technology Servicenow Developer Interview Questions, Process, and Tips

Business rules are server-side scripts that run when a record is displayed, inserted, updated, deleted, or when a table is queried.

• Business rules are used to automate processes and enforce data consistency.

• There are three types of business rules: before, after, and asynchronous.

• Before business rules run before the database action is executed.

• After business rules run after the database action is executed.

• Asynchronous bu...read more

The stages of HRSD cases include New, In Progress, On Hold, Resolved, Closed

• New - when a new case is created

• In Progress - when the case is being actively worked on

• On Hold - when the case is temporarily paused

• Resolved - when the issue is resolved but awaiting confirmation

• Closed - when the case is officially closed

Case suspension is the temporary halt of a case in a workflow process.

• Case suspension allows for pausing a case in a workflow without closing it.

• It can be used to wait for additional information or approvals before proceeding.

• Once the suspension is lifted, the case can continue its workflow.

• Commonly used in service management platforms like Servicenow.

Cascade variables in order guide allow for dynamic population of subsequent variables based on previous selections.

• Cascade variables are used to create a dependency between variables in an order guide.

• When a user selects a value for a cascade variable, it triggers the population of subsequent variables based on that selection.

• This helps streamline the ordering process by only showing relevant options based on previous

Data police and UI police are terms used in ServiceNow to refer to the enforcement of data and UI standards.

• Data police refers to the enforcement of data standards and best practices within ServiceNow instances.

• UI police refers to the enforcement of UI standards and best practices within ServiceNow instances.

• Data police ensures data integrity, accuracy, and security.

• UI police ensures consistent and user-friendly interf...read more

Subject to refers to the person or entity affected by an incident, while opened for refers to the person or entity responsible for resolving the incident.

• Subject to is the entity that is impacted by an incident, such as a user or a department.

• Opened for is the entity responsible for resolving the incident, such as a support team or an individual.

• For example, a ticket may be subject to a specific department but opened f

It depends on the specific requirements of the integration. REST is generally preferred for its simplicity and flexibility, while SOAP is more rigid but offers more security features.

• REST is lightweight and easier to use for simple integrations

• SOAP has built-in security features like WS-Security

• Consider the complexity of the data being exchanged and the level of security required when choosing between REST and SOAP

ACL stands for Access Control List, which defines the permissions and restrictions for users on records in ServiceNow.

• ACL stands for Access Control List

• It defines the permissions and restrictions for users on records in ServiceNow

• Types of ACLs include Read, Write, Create, Delete, and Execute

• ACLs can be applied at the table, field, or record level

• Example: An ACL can restrict certain users from deleting records in a spec

Using none.* in ACL will allow access to all fields in the table for all users.

• Using none.* in ACL grants access to all fields in the table for all users.

• This can be a security risk as sensitive data may be exposed to unauthorized users.

• It is recommended to specify individual fields or use more restrictive ACL conditions.

ACL works from general to specific

• ACL evaluates rules from general to specific based on order of precedence

• If a user has multiple roles, the most specific role takes precedence

• Explicit rules take precedence over inherited rules

• ACL rules can be defined at table, field, and record levels

Cell edit allows users to edit fields directly in a list without opening a form. OnChange client script triggers when a field value changes.

• Cell edit enables inline editing in list views for quick updates

• OnChange client script is used to perform actions when a field value changes

• Cell edit can improve user experience by reducing the need to open individual records for editing

Triggers in SLA other than Incident

• Change Requests

• Problem Tickets

• Service Requests

• Major Incidents

Implemented a complex workflow automation system for a multinational corporation

• Designed and implemented custom workflows to automate complex business processes

• Integrated multiple systems and APIs to streamline data flow and communication

• Utilized advanced scripting and logic to handle various edge cases and exceptions