DXC Technology Servicenow Developer Interview Questions, Process, and Tips

Developed a service portal for IT ticketing system

• Created custom widgets for user-friendly interface

• Integrated with ServiceNow API for ticket management

• Implemented role-based access control for different user types

Catalog item is a predefined item in the service catalog, while record producer allows users to create custom records.

• Catalog item is predefined and created by admins, while record producer allows users to create custom records

• Catalog items are used to request services or products, record producers are used to create records in tables

• Catalog items have predefined variables and workflows, record producers allow users to

Macros are automated scripts that can be used to perform repetitive tasks in Servicenow.

• Macros in Servicenow are used to automate tasks and reduce manual effort.

• They can be used to update multiple records at once, send notifications, or perform calculations.

• Macros can be triggered manually or automatically based on certain conditions.

• Example: Creating a macro to automatically close all resolved incidents in Servicenow.

Use GlideUser class to get logged in user details in a form

• Use GlideUser class to get the current user's details

• Access user details like name, email, roles, etc. using GlideUser methods

• Example: var user = gs.getUser(); var userName = user.getName();

Yes, JavaScript is a synchronous language.

• JavaScript is single-threaded, meaning it can only execute one piece of code at a time.

• It follows a top-down execution flow, where each line of code is executed in order.

• Asynchronous behavior can be achieved using callbacks, promises, and async/await.

• Example: setTimeout function in JavaScript delays the execution of a function.

• Example: Fetch API in JavaScript allows making asyn