Wipro Servicenow Developer Interview Questions, Process, and Tips

An incident is an unplanned interruption to an IT service, while a problem is the underlying cause of one or more incidents.

• An incident is a single event that disrupts the normal operation of a service.

• A problem is the root cause of one or more incidents and needs to be resolved to prevent further incidents.

• Incidents are usually resolved quickly to restore service, while problems require investigation and long-term sol...read more

Common change types include standard, emergency, normal, and major.

• Standard change

• Emergency change

• Normal change

• Major change

I am passionate about the technical side and want to continue advancing my skills in that area.

• I enjoy problem-solving and working with technology

• I want to deepen my expertise in Servicenow development

• I am not interested in transitioning to a management role at this time

Developed a service portal for IT ticketing system

• Created custom widgets for user-friendly interface

• Integrated with ServiceNow API for ticket management

• Implemented role-based access control for different user types

Catalog item is a predefined item in the service catalog, while record producer allows users to create custom records.

• Catalog item is predefined and created by admins, while record producer allows users to create custom records

• Catalog items are used to request services or products, record producers are used to create records in tables

• Catalog items have predefined variables and workflows, record producers allow users to

Macros are automated scripts that can be used to perform repetitive tasks in Servicenow.

• Macros in Servicenow are used to automate tasks and reduce manual effort.

• They can be used to update multiple records at once, send notifications, or perform calculations.

• Macros can be triggered manually or automatically based on certain conditions.

• Example: Creating a macro to automatically close all resolved incidents in Servicenow.

Use GlideUser class to get logged in user details in a form

• Use GlideUser class to get the current user's details

• Access user details like name, email, roles, etc. using GlideUser methods

• Example: var user = gs.getUser(); var userName = user.getName();

Yes, JavaScript is a synchronous language.

• JavaScript is single-threaded, meaning it can only execute one piece of code at a time.

• It follows a top-down execution flow, where each line of code is executed in order.

• Asynchronous behavior can be achieved using callbacks, promises, and async/await.

• Example: setTimeout function in JavaScript delays the execution of a function.

• Example: Fetch API in JavaScript allows making asyn

Client scripts are used in ServiceNow to run scripts on the client side to customize forms and fields.

• Client scripts are used to perform actions on forms and fields without server interaction

• They can be used to set field values, show or hide fields, or validate data

• Client scripts can be written in JavaScript and attached to specific forms or fields

I have completed various tasks related to Servicenow development, including customization, integration, and automation.

• Customizing forms and workflows to meet specific business requirements

• Integrating Servicenow with other systems using APIs

• Automating repetitive tasks using scripts and workflows

Business rules are server-side scripts that run when a record is displayed, inserted, updated, deleted, or when a table is queried.

• Business rules are used to automate processes and enforce data consistency.

• There are three types of business rules: before, after, and asynchronous.

• Before business rules run before the database action is executed.

• After business rules run after the database action is executed.

• Asynchronous bu...read more

The different between =, ==, === is related to assignment, equality, and strict equality in programming.

• = is used for assignment in programming languages.

• == is used for equality comparison, it checks if two values are equal.

• === is used for strict equality comparison, it checks if two values are equal in both value and data type.

Use SQL query to retrieve all columns, show only 10 records, and order by name

• Use SELECT * to retrieve all columns

• Use LIMIT 10 to show only 10 records

• Use ORDER BY name to order the results by name