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Infosys Servicenow Developer Interview Questions, Process, and Tips

Updated 24 Dec 2024

Top Infosys Servicenow Developer Interview Questions and Answers

  • Q1. Write code to auto-close parent incident when all child incidents are closed ?
  • Q2. Can we hide the hamburger (Context menu chooser ) for a user ?
  • Q3. What is the difference between inbound & outbound in ServiceNow ?
View all 19 questions

Infosys Servicenow Developer Interview Experiences

9 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
-

I applied via Approached by Company and was interviewed in Jul 2024. There were 3 interview rounds.

Round 1 - Technical 

(8 Questions)

  • Q1. Tell me About your Self ?
  • Ans. 

    I am a dedicated Servicenow Developer with 5 years of experience in designing and implementing solutions for various organizations.

    • 5 years of experience in Servicenow development

    • Strong expertise in designing and implementing solutions

    • Proven track record of delivering successful projects

    • Excellent communication and problem-solving skills

  • Answered by AI
  • Q2. Explain all (Incident, Problem, Change, Request Management) ITSM life cycles ?
  • Ans. 

    ITSM life cycles include Incident, Problem, Change, and Request Management.

    • Incident Management: Focuses on restoring normal service operation as quickly as possible.

    • Problem Management: Focuses on identifying and solving the root cause of recurring incidents.

    • Change Management: Involves controlling changes to the IT infrastructure to minimize impact on services.

    • Request Management: Handles user requests for IT services or

  • Answered by AI
  • Q3. Write code to auto-close parent incident when all child incidents are closed ?
  • Ans. 

    Code to auto-close parent incident when all child incidents are closed

    • Create a script that runs on child incident closure

    • Check if all child incidents are closed

    • If all child incidents are closed, close the parent incident

  • Answered by AI
  • Q4. Write code such that the input field will accept only alphanumeric characters ?
  • Ans. 

    Use JavaScript to restrict input field to alphanumeric characters only.

    • Use JavaScript event listeners to detect input in the field.

    • Check each character entered using regular expressions to allow only alphanumeric characters.

    • Display an error message if a non-alphanumeric character is entered.

  • Answered by AI
  • Q5. Can we hide the hamburger (Context menu chooser ) for a user ?
  • Ans. 

    Yes, the hamburger (Context menu chooser) can be hidden for a user in ServiceNow.

    • The hamburger menu can be hidden by modifying the UI policies and client scripts.

    • You can use CSS to hide the hamburger menu for specific users or roles.

    • Alternatively, you can customize the UI to remove the hamburger menu altogether.

  • Answered by AI
  • Q6. Write a script to mask a single line text field to mask the value ?
  • Ans. 

    Script to mask a single line text field value

    • Use the 'onLoad' client script to mask the value on form load

    • Use the 'onSubmit' client script to mask the value before saving

    • Use the 'getDisplayValue' and 'setDisplayValue' methods to manipulate the field value

  • Answered by AI
  • Q7. How do you make integrations in ServiceNow ?
  • Ans. 

    Integrations in ServiceNow are made using APIs, web services, and scripting.

    • Use REST APIs to integrate with external systems

    • Leverage SOAP web services for bi-directional communication

    • Utilize scripting such as JavaScript to automate processes

    • Use MID Server for secure communication with on-premise systems

  • Answered by AI
  • Q8. What is the difference between inbound & outbound in ServiceNow ?
  • Ans. 

    Inbound refers to data coming into ServiceNow, while outbound refers to data going out of ServiceNow.

    • Inbound data is typically received through integrations, email, web services, etc.

    • Outbound data is usually sent to external systems, APIs, email notifications, etc.

    • Inbound actions can trigger workflows or create records in ServiceNow.

    • Outbound actions can update external systems or send notifications to users.

  • Answered by AI
Round 2 - Technical 

(7 Questions)

  • Q1. Brief Introduction on yourself ?
  • Ans. 

    Experienced Servicenow Developer with expertise in customizing and implementing solutions for various organizations.

    • Over 5 years of experience in Servicenow development

    • Proficient in creating custom applications, workflows, and integrations

    • Strong knowledge of ITSM processes and best practices

    • Certified Servicenow Developer with hands-on experience in Service Portal development

  • Answered by AI
  • Q2. Write a program to get the Palindrome sub-string from the given string ?
  • Ans. 

    Program to find Palindrome sub-strings in a given string.

    • Iterate through each character in the string and check for palindromes.

    • Use two pointers to expand around the center of each character to find palindromes.

    • Store the palindromes in an array of strings.

  • Answered by AI
  • Q3. Write a program to separate numbers and alphabets in a given array of elements ?
  • Ans. 

    Program to separate numbers and alphabets in a given array of elements.

    • Iterate through each element in the array

    • Check if the element is a number or alphabet using regular expressions

    • Store numbers and alphabets in separate arrays

  • Answered by AI
  • Q4. How do you deal with a performance issue reported on a report you have created ?
  • Ans. 

    I would analyze the report structure, query efficiency, and data volume to identify the root cause of the performance issue.

    • Review the report query to ensure it is optimized and only fetching necessary data

    • Check if there are any unnecessary calculations or complex logic impacting performance

    • Consider indexing on relevant fields to improve query performance

    • Evaluate the data volume being processed and consider implementin...

  • Answered by AI
  • Q5. How do we use REST APIs in ServiceNow ?
  • Ans. 

    REST APIs in ServiceNow allow users to interact with the platform programmatically.

    • REST APIs in ServiceNow can be used to create, read, update, and delete records in tables.

    • Authentication is required to access REST APIs, using basic authentication or OAuth.

    • REST API endpoints in ServiceNow follow a standard format: https://.service-now.com/api/now/

    • REST APIs can be tested using tools like Postman or cURL.

  • Answered by AI
  • Q6. How do you create a flow for automation of a business process ?
  • Ans. 

    To create a flow for automation of a business process, you can use a workflow automation tool like Servicenow Flow Designer.

    • Identify the business process that needs to be automated

    • Map out the steps involved in the process

    • Use Servicenow Flow Designer to create a visual workflow

    • Add conditions, actions, and approvals as needed

    • Test the flow to ensure it functions correctly

    • Deploy the automated flow to streamline the busines

  • Answered by AI
  • Q7. Why are you leaving your current organization ?
  • Ans. 

    Seeking new challenges and growth opportunities in a different environment.

    • Desire for professional growth

    • Seeking new challenges

    • Looking for a change in work environment

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Brief Introduction on yourself
  • Ans. 

    I am a dedicated Servicenow Developer with 5 years of experience in implementing and customizing Servicenow solutions.

    • 5 years of experience in Servicenow development

    • Proficient in implementing and customizing Servicenow solutions

    • Strong knowledge of IT service management processes

  • Answered by AI
  • Q2. Salary negotiation with HR

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Difference between record producer and Service Catalog
  • Ans. 

    Record producer allows users to create new records, while Service Catalog offers predefined services for users to request.

    • Record producer is used to create new records in a specific table

    • Service Catalog offers predefined services for users to request

    • Record producer allows for customization of the form layout and fields

    • Service Catalog provides a user-friendly interface for requesting services

    • Record producer can be used ...

  • Answered by AI
  • Q2. What is orderguide
  • Ans. 

    Orderguide is a feature in ServiceNow that allows users to create and manage a list of items to order.

    • Orderguide helps users easily select and order items they need.

    • Users can customize their orderguide with specific items and quantities.

    • Orderguide streamlines the ordering process by providing a structured list of items to choose from.

  • Answered by AI

Skills evaluated in this interview

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Q5. Write code to auto-close parent incident when all child incidents ... read more
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - Technical 

(5 Questions)

  • Q1. Display BR, Query BR, GlideAjax, Rest integration, Coales etc
  • Q2. Client script, After BR v/s Async BR
  • Q3. Major incident,Priority
  • Q4. Type of change and differences
  • Ans. 

    Types of changes in Servicenow and their differences

    • Standard Change: pre-approved, low-risk, routine changes

    • Normal Change: requires assessment and approval

    • Emergency Change: implemented immediately to resolve critical issues

    • Major Change: significant impact on services or infrastructure

    • Minor Change: minimal impact on services or infrastructure

  • Answered by AI
  • Q5. GsftSubmit, sysautofield(false)
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Small GR script
  • Q2. Catalogs, record producers
  • Q3. Client scripts usage
  • Ans. 

    Client scripts are used in ServiceNow to run scripts on the client side to customize forms and fields.

    • Client scripts are used to perform actions on forms and fields without server interaction

    • They can be used to set field values, show or hide fields, or validate data

    • Client scripts can be written in JavaScript and attached to specific forms or fields

  • Answered by AI
Round 2 - One-on-one 

(3 Questions)

  • Q1. Project details
  • Q2. Tasks completed
  • Ans. 

    I have completed various tasks related to Servicenow development, including customization, integration, and automation.

    • Customizing forms and workflows to meet specific business requirements

    • Integrating Servicenow with other systems using APIs

    • Automating repetitive tasks using scripts and workflows

  • Answered by AI
  • Q3. The most difficult requirement you did

Interview Preparation Tips

Interview preparation tips for other job seekers - In general knowledge

Skills evaluated in this interview

Infosys interview questions for designations

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 (3)

 Servicenow Administrator

 (1)

 Servicenow Tester

 (1)

 Developer

 (22)

 Software Developer

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 Java Developer

 (143)

 Salesforce Developer

 (34)

 Web Developer

 (21)

Servicenow Developer Interview Questions & Answers

user image sai susmitha mogallapalli

posted on 11 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is turnstile activity in workflow
  • Ans. 

    Turnstile activity in workflow refers to the process of allowing only one instance of a workflow to run at a time.

    • Turnstile activity ensures that only one instance of a workflow is active at any given time

    • It prevents multiple instances of the same workflow from running simultaneously

    • This helps in maintaining data integrity and avoiding conflicts in the workflow process

  • Answered by AI
  • Q2. How to display top 10 incidents
  • Ans. 

    To display top 10 incidents, use a query to retrieve incidents sorted by priority and limit the results to 10.

    • Use a query to retrieve incidents from the database

    • Sort the incidents by priority in descending order

    • Limit the results to 10 incidents

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. Write code to display choices based on role
  • Ans. 

    Display choices based on user role using code

    • Create a function to check user's role

    • Use conditional statements to display choices based on role

    • Assign choices to an array of strings

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Why do you want to switch
  • Q2. What is your strategy and weakness

Get interview-ready with Top Infosys Interview Questions

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Business rules types
  • Q2. Client script scenarios

Servicenow Developer Jobs at Infosys

View all

Servicenow Developer Interview Questions & Answers

user image Shivani Gajanan Motewar

posted on 20 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Oops concept and advance concept
Round 2 - HR 

(1 Question)

  • Q1. HR basic questions

Servicenow Developer Interview Questions & Answers

user image poonamreddy batchu

posted on 31 May 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Naukri.com

Round 1 - Technical 

(1 Question)

  • Q1. Dictionary override, Businesss rule

Servicenow Developer Interview Questions & Answers

user image Bhagyalakshmi Pendyala

posted on 12 Jul 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Scripting related

Interview questions from similar companies

I was interviewed in Apr 2017.

Interview Questionnaire 

2 Questions

  • Q1. Java questions...
  • Q2. Tell me about urself and about us family and all
  • Ans. 

    I am a software developer with a passion for coding and problem-solving. My family is supportive and has always encouraged my career in tech.

    • Experienced software developer

    • Passionate about coding and problem-solving

    • Supportive family that encourages my career in tech

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Easy questions are there
Duration: 1 hour
Total Questions: 90

Round: Group Discussion
Experience: 12 members are there only 9 got selected
Tips: Be confident in urself and specially work in Communication skills
Duration: 15 minutes

Round: Technical Interview
Experience: Asking all the concepts of Java like oops collections threads
Tips: Prepare well on Java

Round: HR Interview
Experience: Everything was Gud but due to my certificate problem I got rejected.. Otherwise everything is good.
Tips: Be confident

College Name: C. V. Raman College of Engineering
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Infosys Interview FAQs

How many rounds are there in Infosys Servicenow Developer interview?
Infosys interview process usually has 1-2 rounds. The most common rounds in the Infosys interview process are Technical, HR and One-on-one Round.
How to prepare for Infosys Servicenow Developer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Infosys. The most common topics and skills that interviewers at Infosys expect are ITSM, CMDB, CSM, Servicenow and Solution Design.
What are the top questions asked in Infosys Servicenow Developer interview?

Some of the top questions asked at the Infosys Servicenow Developer interview -

  1. Write code to auto-close parent incident when all child incidents are close...read more
  2. Can we hide the hamburger (Context menu chooser ) for a use...read more
  3. What is the difference between inbound & outbound in ServiceNo...read more

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Infosys Servicenow Developer Interview Process

based on 10 interviews

1 Interview rounds

  • Technical Round
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Infosys Servicenow Developer Salary
based on 404 salaries
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₹2.1 L/yr - ₹10.7 L/yr
14% less than the average Servicenow Developer Salary in India
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based on 21 reviews

2.9/5

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3.3

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3.6

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3.8

Job security

3.4

Company culture

1.7

Promotions

3.0

Work satisfaction

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