10+ Infosys Servicenow Developer Interview Questions and Answers

Code to auto-close parent incident when all child incidents are closed

• Create a script that runs on child incident closure

• Check if all child incidents are closed

• If all child incidents are closed, close the parent incident

Yes, the hamburger (Context menu chooser) can be hidden for a user in ServiceNow.

• The hamburger menu can be hidden by modifying the UI policies and client scripts.

• You can use CSS to hide the hamburger menu for specific users or roles.

• Alternatively, you can customize the UI to remove the hamburger menu altogether.

Inbound refers to data coming into ServiceNow, while outbound refers to data going out of ServiceNow.

• Inbound data is typically received through integrations, email, web services, etc.

• Outbound data is usually sent to external systems, APIs, email notifications, etc.

• Inbound actions can trigger workflows or create records in ServiceNow.

• Outbound actions can update external systems or send notifications to users.

To create a flow for automation of a business process, you can use a workflow automation tool like Servicenow Flow Designer.

• Identify the business process that needs to be automated

• Map out the steps involved in the process

• Use Servicenow Flow Designer to create a visual workflow

• Add conditions, actions, and approvals as needed

• Test the flow to ensure it functions correctly

• Deploy the automated flow to streamline the business process

Use JavaScript to restrict input field to alphanumeric characters only.

• Use JavaScript event listeners to detect input in the field.

• Check each character entered using regular expressions to allow only alphanumeric characters.

• Display an error message if a non-alphanumeric character is entered.

Script to mask a single line text field value

• Use the 'onLoad' client script to mask the value on form load

• Use the 'onSubmit' client script to mask the value before saving

• Use the 'getDisplayValue' and 'setDisplayValue' methods to manipulate the field value

Program to find Palindrome sub-strings in a given string.

• Iterate through each character in the string and check for palindromes.

• Use two pointers to expand around the center of each character to find palindromes.

• Store the palindromes in an array of strings.

Program to separate numbers and alphabets in a given array of elements.

• Iterate through each element in the array

• Check if the element is a number or alphabet using regular expressions

• Store numbers and alphabets in separate arrays

ITSM life cycles include Incident, Problem, Change, and Request Management.

• Incident Management: Focuses on restoring normal service operation as quickly as possible.

• Problem Management: Focuses on identifying and solving the root cause of recurring incidents.

• Change Management: Involves controlling changes to the IT infrastructure to minimize impact on services.

• Request Management: Handles user requests for IT services or information.

Integrations in ServiceNow are made using APIs, web services, and scripting.

• Use REST APIs to integrate with external systems

• Leverage SOAP web services for bi-directional communication

• Utilize scripting such as JavaScript to automate processes

• Use MID Server for secure communication with on-premise systems

REST APIs in ServiceNow allow users to interact with the platform programmatically.

• REST APIs in ServiceNow can be used to create, read, update, and delete records in tables.

• Authentication is required to access REST APIs, using basic authentication or OAuth.

• REST API endpoints in ServiceNow follow a standard format: https://.service-now.com/api/now/

• REST APIs can be tested using tools like Postman or cURL.

Turnstile activity in workflow refers to the process of allowing only one instance of a workflow to run at a time.

• Turnstile activity ensures that only one instance of a workflow is active at any given time

• It prevents multiple instances of the same workflow from running simultaneously

• This helps in maintaining data integrity and avoiding conflicts in the workflow process

Record producer allows users to create new records, while Service Catalog offers predefined services for users to request.

• Record producer is used to create new records in a specific table

• Service Catalog offers predefined services for users to request

• Record producer allows for customization of the form layout and fields

• Service Catalog provides a user-friendly interface for requesting services

• Record producer can be used for creating incidents, changes, or any other type of reco...read more

To display top 10 incidents, use a query to retrieve incidents sorted by priority and limit the results to 10.

• Use a query to retrieve incidents from the database

• Sort the incidents by priority in descending order

• Limit the results to 10 incidents

Display choices based on user role using code

• Create a function to check user's role

• Use conditional statements to display choices based on role

• Assign choices to an array of strings

Types of changes in Servicenow and their differences

• Standard Change: pre-approved, low-risk, routine changes

• Normal Change: requires assessment and approval

• Emergency Change: implemented immediately to resolve critical issues

• Major Change: significant impact on services or infrastructure

• Minor Change: minimal impact on services or infrastructure

Orderguide is a feature in ServiceNow that allows users to create and manage a list of items to order.

• Orderguide helps users easily select and order items they need.

• Users can customize their orderguide with specific items and quantities.

• Orderguide streamlines the ordering process by providing a structured list of items to choose from.

Client scripts are used in ServiceNow to run scripts on the client side to customize forms and fields.

• Client scripts are used to perform actions on forms and fields without server interaction

• They can be used to set field values, show or hide fields, or validate data

• Client scripts can be written in JavaScript and attached to specific forms or fields