20+ Servicenow Consultant Interview Questions and Answers

The 3 factors to discuss with a client before implementing something in ServiceNow

• Understand the client's specific requirements and goals

• Assess the impact on existing processes and systems

• Discuss the timeline, budget, and resources needed for implementation

I am a skilled Servicenow Consultant with expertise in Java, JavaScript, HTML5, and CSS.

• Java is a statically typed language used for backend development, while JavaScript is a dynamically typed language primarily used for frontend development.

• Recursive function in JavaScript is a function that calls itself until a certain condition is met.

• The 'this' keyword in JavaScript refers to the object it belongs to.

• Data types in JavaScript include string, number, boolean, object, funct...read more

Syntax for including Mail Script in a notification body

• Use ${mail_script} to include the Mail Script in a notification body

• Ensure the Mail Script is properly formatted and enclosed in ${}

• Example: Hello, ${mail_script} is the Mail Script for this notification

Different ways to implement REST APIs integration

• Using HTTP methods like GET, POST, PUT, DELETE

• Using authentication methods like OAuth, API keys

• Using webhooks for real-time data updates

• Implementing rate limiting to prevent abuse

• Leveraging API gateways for security and monitoring

• Using API documentation tools like Swagger or Postman

The most optimum sorting technique is Quick Sort.

• Quick Sort is a divide and conquer algorithm that sorts an array by selecting a 'pivot' element and partitioning the other elements into two sub-arrays according to whether they are less than or greater than the pivot.

• It is efficient for large datasets and has an average time complexity of O(n log n).

• Quick Sort is widely used in practice and is considered one of the fastest sorting algorithms.

Incident management deals with any unplanned interruption while major incident management deals with critical incidents that require immediate attention.

• Incident management is a process of managing any unplanned interruption in the service, whereas major incident management deals with critical incidents that require immediate attention.

• Incident management aims to restore normal service operation as soon as possible, while major incident management focuses on minimizing the im...read more

Script to ensure 10 PDF attachments are required for request submission in ServiceNow.

• Use a Business Rule to validate attachments before submission.

• Check the number of attachments using 'current.attachment' API.

• Loop through attachments to ensure all are PDFs using 'getContentType()' method.

• Example: If 'current.attachment.size() != 10', show error message.

• Example: If any attachment's content type is not 'application/pdf', show error message.

Polymorphism is the ability of a single function or method to operate on different types of data.

• Polymorphism allows objects of different classes to be treated as objects of a common superclass.

• There are two types of polymorphism: compile-time (method overloading) and runtime (method overriding).

• Example: Inheritance in object-oriented programming languages like Java allows for polymorphism.

• Example: A method 'draw()' can be implemented differently in various classes that inher...read more

Configure email notification using email script

• Create a new notification in ServiceNow

• Select 'Email Script' as the notification type

• Write the email script to define the email content and recipients

On change event in Javascript triggers a function when the value of an input element is changed by the user.

• Use the 'onchange' event attribute in HTML to call a function when the value of an input element is changed.

• Example:

• Alternatively, use addEventListener() method in JavaScript to attach an event handler to the 'change' event.

I am interested in this position because of my passion for implementing innovative solutions and improving business processes.

• Passion for implementing innovative solutions

• Desire to improve business processes

• Excitement for working with Servicenow technology

The order of execution of ACLs is determined by the sequence number assigned to each ACL rule.

• ACL rules are executed in numerical order based on the sequence number assigned to them.

• Lower sequence numbers are executed before higher sequence numbers.

• If multiple ACL rules have the same sequence number, the order of execution is determined by the order in which they were created.

• ACL rules with a sequence number of 10000 or higher are executed after all other ACL rules.

• It is impo...read more

ATF (Automated Test Framework) in ServiceNow is used for automated testing of applications and processes.

• ATF allows users to create and run automated test cases to validate configurations and processes in ServiceNow.

• Test cases can be created using the Test Builder interface or by importing existing test scripts.

• ATF provides detailed test results and logs for analysis and troubleshooting.

• Test cases can be scheduled to run at specific times or triggered based on events in the s...read more

ACLs (Access Control Lists) are permissions that define what users or groups can access or modify specific resources in a system.

• ACLs are used to control access to data and functionality within a system.

• They are typically defined at the object level and specify which users or groups have access to perform certain actions.

• ACLs can be set to restrict or allow read, write, create, delete, or execute permissions.

• For example, an ACL may specify that only users in the 'admin' group...read more

Staging table is a temporary table used to store data before it is processed and loaded into the final destination table.

• Staging tables are used in ETL (Extract, Transform, Load) processes.

• They help to ensure data quality and consistency before it is loaded into the final destination table.

• Staging tables can also be used for data migration or integration projects.

• Examples of staging tables include: import tables, export tables, and transformation tables.

Client script is a script that runs on the client side to perform actions or validations.

• Client script is written in JavaScript and runs on the client side.

• It is used to perform actions like field calculations, show/hide fields, or validate data.

• Client scripts can be used to improve user experience by providing real-time feedback.

• Example: Validating a phone number format before submitting a form.

My favorite module is Incident Management.

• Efficiently manage and resolve incidents

• Track incident status and prioritize based on impact

• Automate incident resolution processes

Business rules are automated processes that execute when certain conditions are met in a system.

• Business rules are used to enforce policies, streamline processes, and ensure data integrity.

• They can be triggered by data changes, user actions, or scheduled events.

• Business rules can perform actions like setting field values, sending notifications, or running scripts.

• Examples include automatically assigning a priority to a ticket based on certain criteria, or sending an email whe...read more

Workflow is a series of tasks that are completed in a specific order to achieve a desired outcome.

• Workflow is a sequence of steps or activities that automate a business process.

• It helps in streamlining and optimizing processes by defining the tasks, their sequence, and conditions for each task.

• Workflows can be simple or complex, involving multiple stakeholders and systems.

• Examples include employee onboarding process, IT service request approval process, and incident managemen...read more

Client scripts in ServiceNow can be categorized into three types: onLoad, onChange, and onSubmit.

• onLoad client scripts run when a form is loaded

• onChange client scripts run when a field value is changed

• onSubmit client scripts run when a form is submitted

Client scripts in ServiceNow can be categorized into three types: onLoad, onChange, and onSubmit.

• onLoad client scripts run when a form is loaded

• onChange client scripts run when a field value is changed

• onSubmit client scripts run when a form is submitted

Response body is the data sent back from a server in response to a client's request.

• Contains information requested by the client

• Usually in JSON or XML format

• Includes status codes like 200 for success or 404 for not found

ITSM stands for Information Technology Service Management, which is a set of processes and tools used to manage IT services.

• ITSM involves designing, delivering, managing, and improving IT services to meet the needs of the organization and its customers.

• It includes processes such as incident management, problem management, change management, and service level management.

• ITSM tools like ServiceNow help organizations automate and streamline their IT service management processes....read more