Write code to auto-close parent incident when all child incidents are closed ?
AnswerBot
6mo
Code to auto-close parent incident when all child incidents are closed
Create a script that runs on child incident closure
Check if all child incidents are closed
If all child incidents are closed, close...read more
SANDEEP KONDURU
1mo
var gr = new GlideRecord("incident"); gr.addQuery('parent_incident', current.sys_id); gr.query(); if (while.next()) { if (gs.state == 7) { curr0ent.setAbortaction(false); } else { current.setAbortact...read more
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