Wipro Servicenow Developer Interview Questions and Answers

To calculate the timing of an incident assigned to multiple groups, determine the start and end times for each group and calculate the total duration.

• Identify the groups to which the incident is assigned

• Determine the start time and end time for each group's involvement

• Calculate the duration for each group

• Sum up the durations to get the total timing of the incident

Service catalog, order guide, and record producer are different components in ServiceNow for managing and fulfilling service requests.

• Service catalog is a centralized repository of services that users can request.

• Order guide is a collection of related services grouped together for easy selection and ordering.

• Record producer is a form-based interface that allows users to create records in different tables.

• Service catalog provides a self-service portal for users to browse and r...read more

To populate manager using server-side code, you can query the user table and retrieve the manager's details based on the user's ID.

• Use GlideRecord to query the user table

• Retrieve the manager's details using the user's ID

• Set the manager field with the retrieved manager's details

Asynchronous Business Rule is a rule that runs in the background without blocking the user interface.

• Executes in the background without blocking the UI

• Used for long-running tasks

• Improves performance and user experience

• Examples: sending emails, updating records, etc.

Yes, I have worked on integrations.

• I have experience integrating ServiceNow with third-party applications using REST APIs.

• I have also worked on integrating ServiceNow with other ServiceNow instances using SOAP APIs.

• I have used MID Server for integrating ServiceNow with on-premise applications.

• I have experience in creating custom integrations using ServiceNow IntegrationHub.

• I have worked on integrating ServiceNow with cloud-based applications like Salesforce and AWS.

Asynchronous business rules run in the background while after business rules run after the record is processed.

• Asynchronous business rules are executed in the background without blocking the user interface.

• After business rules are executed after the record is processed, potentially impacting user experience.

• Asynchronous business rules are typically used for tasks that do not require immediate user interaction.

• After business rules are commonly used for tasks that need to be co...read more

A scheduled report is a report that is automatically generated and sent at a specified time and frequency.

• Scheduled reports can be set up to run daily, weekly, monthly, or at a custom interval.

• They can be sent via email or saved to a specific location.

• Scheduled reports can be used to provide regular updates on key metrics or to automate repetitive reporting tasks.