Servicenow Administrator

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Servicenow Administrator Interview Questions and Answers

Updated 11 Jun 2024

Q1. Have you worked on integrations

Ans.

Yes, I have worked on integrations in previous roles.

  • I have experience integrating ServiceNow with third-party applications using REST APIs.

  • I have worked on creating custom integrations to automate data exchange between systems.

  • I have used tools like IntegrationHub and Flow Designer to build integrations in ServiceNow.

Q2. what is business rule

Ans.

A business rule is a server-side script that runs when a record is inserted, updated, or deleted in ServiceNow.

  • Business rules automate processes and enforce data integrity.

  • They are written in JavaScript and can be used to perform actions like setting field values, displaying error messages, or running scripts.

  • Business rules can be scoped to specific tables or run globally.

  • They can be used to validate data, calculate values, or trigger other actions.

  • For example, a business rul...read more

Q3. what is Service now

Ans.

ServiceNow is a cloud-based platform that provides IT service management (ITSM) and business process automation solutions.

  • ServiceNow is used by organizations to streamline their IT service management processes.

  • It offers a wide range of modules and applications for various ITSM functions such as incident management, change management, problem management, and asset management.

  • ServiceNow also provides capabilities for automating business processes across different departments an...read more

Q4. what is ui policy

Ans.

UI policy is a feature in ServiceNow that allows administrators to control the behavior of form fields and sections based on certain conditions.

  • UI policy is used to dynamically change the visibility, mandatory, and read-only properties of form fields and sections.

  • It helps in improving the user experience by showing or hiding fields based on user input or other conditions.

  • UI policies are defined using conditions, actions, and scripts.

  • Conditions define when the policy should be...read more

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Q5. What is import set

Ans.

Import set is a tool in ServiceNow used to import data from various data sources into the platform.

  • Import set is used to load data from external sources into ServiceNow tables

  • It allows mapping of fields from the source data to the target table

  • Data can be transformed and validated during the import process

  • Import sets can be scheduled to run at specific intervals

  • Example: Importing user data from a CSV file into the User table in ServiceNow

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