Servicenow Administrator Interview Questions and Answers

Yes, I have worked on integrations in previous roles.

• I have experience integrating ServiceNow with third-party applications using REST APIs.

• I have worked on creating custom integrations to automate data exchange between systems.

• I have used tools like IntegrationHub and Flow Designer to build integrations in ServiceNow.

A business rule is a server-side script that runs when a record is inserted, updated, or deleted in ServiceNow.

• Business rules automate processes and enforce data integrity.

• They are written in JavaScript and can be used to perform actions like setting field values, displaying error messages, or running scripts.

• Business rules can be scoped to specific tables or run globally.

• They can be used to validate data, calculate values, or trigger other actions.

• For example, a business rul...read more

ServiceNow is a cloud-based platform that provides IT service management (ITSM) and business process automation solutions.

• ServiceNow is used by organizations to streamline their IT service management processes.

• It offers a wide range of modules and applications for various ITSM functions such as incident management, change management, problem management, and asset management.

• ServiceNow also provides capabilities for automating business processes across different departments an...read more

UI policy is a feature in ServiceNow that allows administrators to control the behavior of form fields and sections based on certain conditions.

• UI policy is used to dynamically change the visibility, mandatory, and read-only properties of form fields and sections.

• It helps in improving the user experience by showing or hiding fields based on user input or other conditions.

• UI policies are defined using conditions, actions, and scripts.

• Conditions define when the policy should be...read more