Infosys Servicenow Administrator Interview Questions and Answers

Q1. ITSM,incident management, SLA management, Workflow,
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Q1. How many ways can we call a server side code from Client side?
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Q2. How to create a new request type in ITSM?
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Q3. Restrict a characters for 'Investment' field in incident table that characters should not exceed 500 characters do this in client script or UI policy?
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Q4. What is the use GFST submit?
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Q5. Using 'IT Service Manager' role description and short description should be visible?
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Q6. Types of Client Scripts?
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Q7. Client script or UI Policy which one will runs first and why?
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Q8. Types of Business rule, difference between after and Async business rule?
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Q9. There are 4 types of Business rule, can we change the order of Business rule?
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Q10. Email Notification scripts scenario?
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Q11. What is the use of isolate checkbox?
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Q12. Xml() and xml() wait difference?
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Q13. How will you achieve UI action in server side and client side, I.e both the code should work in client side and server side
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Q14. There is a 'Investment' field in incident table Old value: Standard New Value: SMA Replace the options, instead of standard, SMA option should be updated to all records in the table.
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Q15. Can we use previous in Business rule?
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Q16. Normal change states
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Q17. What is the use of get reference?
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Q1. Roles and responsibilities
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Q1. What are the key responsibilities involved in Linux administration?
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Q2. What are your day-to-day tasks?
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Q3. What are the best practices for optimizing a Linux server?
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Q4. How can one check the CPU and memory usage?
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Q5. Troubleshooting linux server issue
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A standardized exam that measure a person skill, abilities and potential to success in a particular role of fields

Q1. Problem solving and system administration
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Q2. Critical thinking
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Q1. Types of business rules with example
Ans. 
There are three types of business rules in ServiceNow: client scripts, server scripts, and UI policies.
• Client scripts run on the client side and are used to perform actions on form fields or execute scripts when a form is loaded, saved, or deleted.

• Server scripts run on the server side and are used to perform actions on records when they are inserted, updated, or deleted.

• UI policies are used to set mandatory, read-only,...read more
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Q2. How to add approval in flow designers.
Ans. 
To add approval in flow designers, use the 'Approval' activity and configure the approval settings.
• Drag and drop the 'Approval' activity onto the flow designer canvas

• Configure the approval settings such as approvers, conditions, and notifications

• Connect the 'Approval' activity to the relevant steps in the flow

• Test the flow to ensure the approval process works correctly
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Q3. Difference between UI policy and data policy
Ans. 
UI policy controls the behavior of fields on a form, while data policy controls the data that can be entered into fields.
• UI policy is used to set mandatory, read-only, or visible conditions on form fields

• Data policy is used to enforce data validation rules on form fields

• UI policy is client-side, while data policy is server-side

• Example: UI policy can make a field read-only when a certain condition is met, while data pol...read more
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Q4. Difference between client side script and server side script.
Ans. 
Client side scripts run on the user's browser, while server side scripts run on the server.
• Client side scripts are executed on the user's browser, providing immediate feedback without needing to communicate with the server.

• Server side scripts are executed on the server, allowing for secure processing of sensitive data and operations.

• Client side scripts are written in languages like JavaScript, while server side scripts
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Q5. Write a code to show last 10 incident created in background script
Ans. 
Code to display last 10 incidents in background script
• Query incident table to get last 10 records

• Use GlideRecord to fetch incident records

• Sort records by created date in descending order
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Display the count of incident records based on the category

Q1. Tell me about yourself and your day to day activities in Servicenow?
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Q2. Business rule and their types?
Ans. 
Business rules are server-side scripts that run when a record is displayed, inserted, updated, deleted, or when a table is queried.
• Business rules are used to automate processes and enforce data consistency.

• There are three types of business rules: before, after, and asynchronous.

• Before business rules run before the database action is executed.

• After business rules run after the database action is executed.

• Asynchronous bu...read more
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Q3. Scenario based questions.
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Q1. Basic questions asked by hr
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Q1. What is Linux and which flavor you've worked on?
Ans. 
Linux is an open-source operating system based on Unix, known for its stability, security, and flexibility.
• Linux is an open-source operating system that is widely used in servers, supercomputers, and embedded systems.

• There are many flavors of Linux, known as distributions, such as Ubuntu, CentOS, Debian, and Red Hat.

• Each Linux distribution has its own package management system, desktop environment, and software reposit...read more
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Q2. What is roles and responsibilities as a system admin
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Q1. Salary expectations
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Q2. How fast you can join
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