Infosys Servicenow Administrator Interview Questions and Answers

Q1. ITSM,incident management, SLA management, Workflow,
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Q1. Types of business rules with example
Ans. 
There are three types of business rules in ServiceNow: client scripts, server scripts, and UI policies.
• Client scripts run on the client side and are used to perform actions on form fields or execute scripts when a form is loaded, saved, or deleted.

• Server scripts run on the server side and are used to perform actions on records when they are inserted, updated, or deleted.

• UI policies are used to set mandatory, read-only,...read more
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Q2. How to add approval in flow designers.
Ans. 
To add approval in flow designers, use the 'Approval' activity and configure the approval settings.
• Drag and drop the 'Approval' activity onto the flow designer canvas

• Configure the approval settings such as approvers, conditions, and notifications

• Connect the 'Approval' activity to the relevant steps in the flow

• Test the flow to ensure the approval process works correctly
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Q3. Difference between UI policy and data policy
Ans. 
UI policy controls the behavior of fields on a form, while data policy controls the data that can be entered into fields.
• UI policy is used to set mandatory, read-only, or visible conditions on form fields

• Data policy is used to enforce data validation rules on form fields

• UI policy is client-side, while data policy is server-side

• Example: UI policy can make a field read-only when a certain condition is met, while data pol...read more
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Q4. Difference between client side script and server side script.
Ans. 
Client side scripts run on the user's browser, while server side scripts run on the server.
• Client side scripts are executed on the user's browser, providing immediate feedback without needing to communicate with the server.

• Server side scripts are executed on the server, allowing for secure processing of sensitive data and operations.

• Client side scripts are written in languages like JavaScript, while server side scripts
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Q5. Write a code to show last 10 incident created in background script
Ans. 
Code to display last 10 incidents in background script
• Query incident table to get last 10 records

• Use GlideRecord to fetch incident records

• Sort records by created date in descending order
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First round > General aptitude and versant test.

Q1. How to manage VDI?
Ans. 
VDI can be managed by monitoring performance, updating software, optimizing resources, and ensuring security.
• Monitor performance regularly to identify any issues or bottlenecks.

• Update VDI software and patches to ensure system stability and security.

• Optimize resources by balancing workloads and adjusting configurations as needed.

• Ensure security measures are in place, such as encryption, access controls, and regular back...read more
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Q2. O365 services and it's related questions.
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Q3. Questions on cloud computing, cloud services.
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Display the count of incident records based on the category

Q1. Proejcts you have done
Ans. 
Developed a service portal for IT ticketing system
• Created custom widgets for user-friendly interface

• Integrated with ServiceNow API for ticket management

• Implemented role-based access control for different user types
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Q2. Difference bw catalog item and record producer
Ans. 
Catalog item is a predefined item in the service catalog, while record producer allows users to create custom records.
• Catalog item is predefined and created by admins, while record producer allows users to create custom records

• Catalog items are used to request services or products, record producers are used to create records in tables

• Catalog items have predefined variables and workflows, record producers allow users to
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Q3. What are macros
Ans. 
Macros are automated scripts that can be used to perform repetitive tasks in Servicenow.
• Macros in Servicenow are used to automate tasks and reduce manual effort.

• They can be used to update multiple records at once, send notifications, or perform calculations.

• Macros can be triggered manually or automatically based on certain conditions.

• Example: Creating a macro to automatically close all resolved incidents in Servicenow.
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Q4. How to get logged in user details in form
Ans. 
Use GlideUser class to get logged in user details in a form
• Use GlideUser class to get the current user's details

• Access user details like name, email, roles, etc. using GlideUser methods

• Example: var user = gs.getUser(); var userName = user.getName();
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Q5. Is javascript synchronous language?
Ans. 
Yes, JavaScript is a synchronous language.
• JavaScript is single-threaded, meaning it can only execute one piece of code at a time.

• It follows a top-down execution flow, where each line of code is executed in order.

• Asynchronous behavior can be achieved using callbacks, promises, and async/await.

• Example: setTimeout function in JavaScript delays the execution of a function.

• Example: Fetch API in JavaScript allows making asyn
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Q1. About your work experience
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Q2. Basic Knowledge on your module
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Q1. Tell me about yourself and your day to day activities in Servicenow?
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Q2. Business rule and their types?
Ans. 
Business rules are server-side scripts that run when a record is displayed, inserted, updated, deleted, or when a table is queried.
• Business rules are used to automate processes and enforce data consistency.

• There are three types of business rules: before, after, and asynchronous.

• Before business rules run before the database action is executed.

• After business rules run after the database action is executed.

• Asynchronous bu...read more
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Q3. Scenario based questions.
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Q1. Basic questions asked by hr
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Q1. What is Linux and which flavor you've worked on?
Ans. 
Linux is an open-source operating system based on Unix, known for its stability, security, and flexibility.
• Linux is an open-source operating system that is widely used in servers, supercomputers, and embedded systems.

• There are many flavors of Linux, known as distributions, such as Ubuntu, CentOS, Debian, and Red Hat.

• Each Linux distribution has its own package management system, desktop environment, and software reposit...read more
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Q2. What is roles and responsibilities as a system admin
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Q1. Salary expectations
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Q2. How fast you can join
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