Capgemini Servicenow Administrator Interview Questions and Answers

Good knowledge required to pass this test

Q1. Will ask all about the work you have done in college and related to projects
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Q1. How many ways can we call a server side code from Client side?
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Q2. How to create a new request type in ITSM?
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Q3. Restrict a characters for 'Investment' field in incident table that characters should not exceed 500 characters do this in client script or UI policy?
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Q4. What is the use GFST submit?
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Q5. Using 'IT Service Manager' role description and short description should be visible?
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Q6. Types of Client Scripts?
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Q7. Client script or UI Policy which one will runs first and why?
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Q8. Types of Business rule, difference between after and Async business rule?
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Q9. There are 4 types of Business rule, can we change the order of Business rule?
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Q10. Email Notification scripts scenario?
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Q11. What is the use of isolate checkbox?
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Q12. Xml() and xml() wait difference?
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Q13. How will you achieve UI action in server side and client side, I.e both the code should work in client side and server side
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Q14. There is a 'Investment' field in incident table Old value: Standard New Value: SMA Replace the options, instead of standard, SMA option should be updated to all records in the table.
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Q15. Can we use previous in Business rule?
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Q16. Normal change states
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Q17. What is the use of get reference?
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Q1. Roles and responsibilities
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Q1. What are the key responsibilities involved in Linux administration?
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Q2. What are your day-to-day tasks?
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Q3. What are the best practices for optimizing a Linux server?
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Q4. How can one check the CPU and memory usage?
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Q5. Troubleshooting linux server issue
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A standardized exam that measure a person skill, abilities and potential to success in a particular role of fields

Q1. Problem solving and system administration
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Q2. Critical thinking
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Display the count of incident records based on the category

Q1. Tell me about yourself and your day to day activities in Servicenow?
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Q2. Business rule and their types?
Ans. 
Business rules are server-side scripts that run when a record is displayed, inserted, updated, deleted, or when a table is queried.
• Business rules are used to automate processes and enforce data consistency.

• There are three types of business rules: before, after, and asynchronous.

• Before business rules run before the database action is executed.

• After business rules run after the database action is executed.

• Asynchronous bu...read more
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Q3. Scenario based questions.
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Q1. Basic questions asked by hr
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Q1. What is Linux and which flavor you've worked on?
Ans. 
Linux is an open-source operating system based on Unix, known for its stability, security, and flexibility.
• Linux is an open-source operating system that is widely used in servers, supercomputers, and embedded systems.

• There are many flavors of Linux, known as distributions, such as Ubuntu, CentOS, Debian, and Red Hat.

• Each Linux distribution has its own package management system, desktop environment, and software reposit...read more
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Q2. What is roles and responsibilities as a system admin
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Q1. Salary expectations
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Q2. How fast you can join
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Q1. Types of client scripts
Ans. 
Client scripts in ServiceNow can be categorized into three types: onLoad, onChange, and onSubmit.
• onLoad client scripts run when a form is loaded

• onChange client scripts run when a field value is changed

• onSubmit client scripts run when a form is submitted
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