Add office photos
i
TCS
Compare
Filter interviews by
TCS Customer Service Operations Interview Questions and Answers
TCS Customer Service Operations Interview Experiences
1 interview found
I applied via Walk-in and was interviewed in Nov 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Is programming important?
- Ans.
Yes, programming is important for Customer Service Operations.
Programming helps automate repetitive tasks and improve efficiency.
It enables the development of customer service software and tools.
It allows for the analysis of customer data to improve service.
Examples include chatbots, ticketing systems, and CRM software.
Interview Preparation Tips
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Dec 2024. There were 5 interview rounds.
This might involve a task to be completed individually or in a team, showcasing your skills and knowledge.
Aptitude Test: This likely involves questions to assess your numerical, verbal, and logical reasoning skills.
This round assesses your communication, teamwork, and problem-solving skills in a group setting.
This could involve analyzing a real-world business scenario and presenting your recommendations.
(2 Questions)
- Q1. This is an interview with technical experts to assess your technical knowledge and skills.
- Q2. HR Round:
Interview Preparation Tips
Dress Professionally: Make a good first impression with appropriate attire.
Be Confident and Enthusiastic: Maintain positive body language and make eye contact with the interviewer.
Listen Carefully and Answer Questions Clearly: Pay attention to the interviewer's questions and provide thoughtful, concise answers.
Ask Questions: Show your interest in the role and company by asking insightful questions at the end of the interview.
Follow Up: Send a thank-you note to the interviewers within 24 hours of the interview.
Before the Interview:
Research the Company: Learn about the company's culture, values, and recent news. Understand the role you're applying for and how your skills and experience align with the job description.
Practice Aptitude Tests: Familiarize yourself with different types of aptitude questions (numerical, verbal, logical) and practice solving them.
Prepare for Coding Tests: Brush up on your coding skills in the relevant programming languages. Practice coding challenges on platforms like LeetCode, HackerRank, or Codewars.
Prepare for Group Discussions: Think about potential discussion topics and practice your communication and teamwork skills.
Prepare for Case Studies: Research case studies related to the industry or company and practice analyzing and presenting solutions.
Practice Interview Questions: Prepare answers to common interview questions like "Tell me about yourself," "Why are you interested in this role?," and "What are your strengths and weaknesses?"1
Selected
(5 Questions)
- Q1. Tell me about your self.
- Q2. Why want to join this job.
- Ans.
I want to join this job because, I want to grow my career and enhance my skile and being a self independent
- Q3. What is your weakness and strength?
- Ans.
My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.
- Q4. What are your career goals?
- Q5. Tell me about your family background
- Ans.
A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation
Customer Support Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 21 Jan 2025
Selected
I was interviewed in Dec 2024.
English,typing, reasoning
Regarding customer support process based questions
(2 Questions)
- Q1. Tell me something about your self?
- Q2. Where do you see your self in next 5 years?
(1 Question)
- Q1. Why should we hire you ?
Interview Preparation Tips
Overall work experience is very worst.
Agar apni mental health pyari hai toh bhai don't Join tech Mahindra ,TCS, Infosys, Accenture jaise MNCs.
Customer Support Executive Interview Questions & Answers
LTIMindtree
Anonymous
posted on 29 Dec 2024
Selected
I applied via Approached by Company and was interviewed in Nov 2024. There were 3 interview rounds.
It was a versant round from Pearson.
(1 Question)
- Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
(1 Question)
- Q1. Basic salary expectations
Interview Preparation Tips
Selected
I was interviewed in Dec 2024.
General knowledge and aptitude question
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Accenture
Sharvari Kamble
posted on 10 Sep 2024
I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 5 interview rounds.
It was bad, its terrible company
(1 Question)
- Q1. Worst company and worst HR
(1 Question)
- Q1. Most fake company and fake, horrible interview experience
Most third class job
(1 Question)
- Q1. Waste of time, horrible
Harsh Saxena
(2 Questions)
- Q1. Where do you see yourself in 5 years
- Ans.
In 5 years, I see myself as a seasoned Customer Service Executive, leading a team and implementing innovative strategies to enhance customer satisfaction.
Leading a team of customer service representatives
Implementing innovative strategies to improve customer satisfaction
Continuing to develop my skills and knowledge in customer service
Possibly pursuing further education or certifications in customer service management
- Q2. Why should we hire you
- Ans.
I have a strong background in customer service, excellent communication skills, and a proven track record of resolving customer issues efficiently.
I have X years of experience in customer service roles
I am highly skilled in communication and problem-solving
I have received positive feedback from previous customers for my ability to resolve issues effectively
Interview Preparation Tips
Strictly advised to all of the fresher or experienced who things HCLtech is a good brad or company to start please don’t think
Like this at all I have an proven experience of 7 years with this company please do not get yourself attracted with the campus or the infrastructure all this is a trap to tune lot of futures it’s better to stay your own business or to join domestic companies or good brad but not HCLtech
Warning alert
Selected
I was interviewed in Dec 2024.
(4 Questions)
- Q1. Tell me something about yourself.
- Q2. Work experience.
- Q3. What do you see yourself in next 5 years?
- Q4. Weakness and strength
(2 Questions)
- Q1. In next 5 years.
- Q2. What are yours goals? Weakness and strength. Know about company.
Selected
I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. Java basics questions
- Q2. Sql basics questions
Interview Preparation Tips
TCS Interview FAQs
Tell us how to improve this page.
TCS Interviews By Designations
- TCS System Engineer Interview Questions
- TCS Software Developer Interview Questions
- TCS Software Engineer Interview Questions
- TCS Assistant System Engineer Interview Questions
- TCS Assistant System Engineer Trainee Interview Questions
- TCS IT Analyst Interview Questions
- TCS Ninja Interview Questions
- TCS Java Developer Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Executive Interview Questions
- Customer Care Executive Interview Questions
- Customer Service Associate Interview Questions
- Customer Support Executive Interview Questions
- Senior Customer Relationship Officer Interview Questions
- Customer Support Associate Interview Questions
- Engineer- Customer Support Interview Questions
- Customer Executive Interview Questions
- Show more
Interview Questions from Similar Companies
Fast track your campus placements
|
System Engineer
1.1L
salaries
|  ₹1 L/yr - ₹9 L/yr |
|
IT Analyst
67.4k
salaries
| ₹5.1 L/yr - ₹16 L/yr |
|
AST Consultant
51.3k
salaries
| ₹8 L/yr - ₹25 L/yr |
|
Assistant System Engineer
29.9k
salaries
| ₹2.2 L/yr - ₹5.6 L/yr |
|
Associate Consultant
29k
salaries
| ₹9 L/yr - ₹32 L/yr |
Amazon
Wipro
Infosys
Accenture
- Home >
- Interviews >
- TCS Interview Questions >
- TCS Customer Service Operations Interview Questions
