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TCS Customer Service Operations Interview Questions and Answers

Updated 5 Dec 2021

1 interview found

Sort by: Popular

I applied via Walk-in and was interviewed in Nov 2021.

1 Interview Round

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Bring a copy of your resume to every interview

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Nov 2024.

3 Interview Rounds

1

Aptitude Test Round

It was a versant round from Pearson.

2

One-on-one Round (1 Question)

  • Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
3

HR Round (1 Question)

  • Q1. Basic salary expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well for Versant as this is the entry point for it.
Interview experience
4
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in May 2024.

3 Interview Rounds

1

Group Discussion Round

Speak about any of your interested for 2 minutes

2

One-on-one Round (1 Question)

  • Q1. Questions from CV
3

HR Round (1 Question)

  • Q1. Salary Discussion
Interview experience
4
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Feb 2024.

1 Interview Round

1

HR Round (5 Questions)

  • Q1. What Movie have you watched recently?
  • Q2. Looper, it is an English movie
  • Q3. Explain that movie?
  • Q4. How would lead a team of 5, if two of them are not working well?
  • Q5. Would you prefer new technologies or staying in the old technology?

Interview Preparation Tips

Interview preparation tips for other job seekers - For CSA role, your communication skills are important. Hone those skills.
Interview experience
5
Excellent
Difficulty level
-
Duration
-
Result
-

1 Interview Round

1

HR Round (2 Questions)

  • Q1. Tell me about your self
  • Q2. Who was your ideal person
Interview experience
4
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Jun 2024.

3 Interview Rounds

1

Coding Test Round

Typing test which was very easy

2

Aptitude Test Round

General English reading test which was good

3

Group Discussion Round

Conversation test which was a bit hard

Interview experience
4
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected Selected

I applied via campus placement at Ness Wadia College of Commerce, Pune and was interviewed in Oct 2022.

1 Interview Round

1

One-on-one Round (3 Questions)

  • Q1. Digference between data science and data analytics
  • Q2. What are your strengths
  • Q3. What are your weakness

Interview Preparation Tips

Topics to prepare for NielsenIQ Customer Service Associate interview:
  • Data Analytics
Interview preparation tips for other job seekers - Practice data interpretation questions and be calm during the test
Interview experience
1
Bad
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response

I applied via Newspaper Ad and was interviewed in Dec 2022.

1 Interview Round

1

One-on-one Round (2 Questions)

  • Q1. About general topics
  • Q2. Life changing experience

Interview Preparation Tips

Topics to prepare for Tata Group Customer Care Executive interview:
  • internet marketing
  • Business Development
Interview preparation tips for other job seekers - Life is not so easy
Life is not so hard
Life is so pretty

I applied via Company Website and was interviewed in Oct 2022.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

One-on-one Round (2 Questions)

  • Q1. Self introduction ,, documents verification
  • Q2. Company details and joining date announce

Interview Preparation Tips

Interview preparation tips for other job seekers - Self introduction, company details, document verification

I applied via Naukri.com and was interviewed in Jun 2022.

1 Interview Round

1

One-on-one Round (1 Question)

  • Q1. Why do you want work for us?

Interview Preparation Tips

Interview preparation tips for other job seekers - Good support customer for me & advices also

TCS Interview FAQs

How to prepare for TCS Customer Service Operations interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at TCS. The most common topics and skills that interviewers at TCS expect are BPO Operations Management, Customer Service, Project Management and Service Delivery Management.

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