Tata Communications Transformation Services Junior Customer Service Executive Interview Questions and Answers

Q1. Can you tell me about yourself?
Ans. 
I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving skills.
• I have over 3 years of experience in customer service roles, where I have honed my communication and interpersonal skills.

• I am proficient in handling customer inquiries, resolving complaints, and providing exceptional service to ensure customer satisfaction.

• I am a quick learner and adapt well to new ...read more
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Q2. What are your skills?
Ans. 
I have excellent communication skills, problem-solving abilities, and a strong attention to detail.
• Excellent communication skills - able to effectively communicate with customers and colleagues

• Strong problem-solving abilities - able to quickly identify and resolve customer issues

• Attention to detail - ensuring accuracy in all customer interactions
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Q1. Can you provide details about your project?
Ans. 
I led a project to improve customer satisfaction by implementing a new feedback system.
• Identified areas for improvement based on customer feedback

• Developed and implemented a new feedback system

• Analyzed data to track improvements in customer satisfaction

• Collaborated with cross-functional teams to gather feedback and make necessary changes
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Q2. What has been your experience with Customer Relationship Management (CRM) systems?
Ans. 
I have extensive experience using CRM systems to manage customer interactions and data.
• Utilized CRM systems to track customer interactions and preferences

• Generated reports and analyzed data to improve customer satisfaction

• Trained team members on CRM system usage for efficient customer service

• Integrated CRM system with other tools for seamless customer communication
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Q1. Communication skills
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Q2. Skillset
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Q1. About your past company work
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Q2. Tell me about yourself
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Q3. What is GMS and about networking
Ans. 
GMS stands for Global System for Mobile communication, a standard for digital cellular networks. Networking involves connecting devices to share information.
• GMS is a standard used for mobile communication globally

• It allows devices to connect and communicate with each other wirelessly

• Networking involves setting up connections between devices to share data and resources

• Examples of networking include LAN, WAN, and the int
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Q1. OSI LAYERS, continued with Job description.
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Q2. TCP/IP, Almost all from JD
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Online voice and English speaking test

Q1. Basic questions about us
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Q1. Computer Networking questions
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Q1. Basic information and salary discussion
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