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Tata Communications Transformation Services Junior Customer Service Executive Interview Questions and Answers
Tata Communications Transformation Services Junior Customer Service Executive Interview Experiences
5 interviews found
Selected
I applied via Newspaper Ad and was interviewed in Jan 2024. There were 2 interview rounds.
(2 Questions)
- Q1. OSI LAYERS, continued with Job description.
- Q2. TCP/IP, Almost all from JD
Online voice and English speaking test
Junior Customer Service Executive Interview Questions & Answers
Mayuri Madhukar Shinde
posted on 29 Mar 2024
Selected
(3 Questions)
- Q1. About your past company work
- Q2. Tell me about yourself
- Q3. What is GMS and about networking
- Ans.
GMS stands for Global System for Mobile communication, a standard for digital cellular networks. Networking involves connecting devices to share information.
GMS is a standard used for mobile communication globally
It allows devices to connect and communicate with each other wirelessly
Networking involves setting up connections between devices to share data and resources
Examples of networking include LAN, WAN, and the int
Skills evaluated in this interview
Selected
I applied via Approached by Company and was interviewed before Dec 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Can you tell me about yourself?
- Ans.
I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving skills.
I have over 3 years of experience in customer service roles, where I have honed my communication and interpersonal skills.
I am proficient in handling customer inquiries, resolving complaints, and providing exceptional service to ensure customer satisfaction.
I am a quick learner and adapt well to new ...
- Q2. What are your skills?
- Ans.
I have excellent communication skills, problem-solving abilities, and a strong attention to detail.
Excellent communication skills - able to effectively communicate with customers and colleagues
Strong problem-solving abilities - able to quickly identify and resolve customer issues
Attention to detail - ensuring accuracy in all customer interactions
(2 Questions)
- Q1. Can you provide details about your project?
- Ans.
I led a project to improve customer satisfaction by implementing a new feedback system.
Identified areas for improvement based on customer feedback
Developed and implemented a new feedback system
Analyzed data to track improvements in customer satisfaction
Collaborated with cross-functional teams to gather feedback and make necessary changes
- Q2. What has been your experience with Customer Relationship Management (CRM) systems?
- Ans.
I have extensive experience using CRM systems to manage customer interactions and data.
Utilized CRM systems to track customer interactions and preferences
Generated reports and analyzed data to improve customer satisfaction
Trained team members on CRM system usage for efficient customer service
Integrated CRM system with other tools for seamless customer communication
(2 Questions)
- Q1. Communication skills
- Q2. Skillset
Interview Preparation Tips
Selected
I was interviewed before Mar 2023.
(1 Question)
- Q1. Basic questions about us
(1 Question)
- Q1. Computer Networking questions
(1 Question)
- Q1. Basic information and salary discussion
Tata Communications Transformation Services interview questions for designations
I applied via Walk-in and was interviewed in Mar 2022. There was 1 interview round.
(1 Question)
- Q1. Questions on telecom domains
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Junior Customer Service Executive Interview Questions & Answers
Tata Communications
Anonymous
posted on 18 Sep 2024
I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.
(4 Questions)
- Q1. Which is no.1 telecommunications industry
- Ans.
The no.1 telecommunications industry is AT&T.
AT&T is a multinational conglomerate that provides telecommunications, media, and technology services.
It is one of the largest telecommunications companies in the world, offering a wide range of services such as wireless communication, internet, and TV services.
AT&T has a long history in the telecommunications industry and continues to innovate and expand its offerings.
- Q2. Where do you see you self in 5 years
- Ans.
In 5 years, I see myself as a Senior Customer Service Executive, leading a team and implementing innovative strategies to enhance customer satisfaction.
Continuing to excel in customer service skills and knowledge
Taking on more responsibilities and leadership roles within the company
Implementing new customer service strategies and initiatives
Mentoring and training junior customer service executives
Contributing to the ov...
- Q3. How do you plan your day
- Ans.
I plan my day by prioritizing tasks, creating a schedule, and setting goals.
I start by making a to-do list of all the tasks that need to be completed
I prioritize tasks based on deadlines and importance
I create a schedule with time blocks for each task
I set specific goals for the day to stay focused and motivated
I regularly review and adjust my plan as needed
- Q4. Any thing about telecommunication you might wanna share
- Ans.
Telecommunication is the transmission of information over long distances using technology.
Telecommunication involves the use of various devices and networks to transmit data, voice, and video.
Examples of telecommunication technologies include telephone networks, internet services, and satellite communication.
Telecommunication plays a crucial role in connecting people globally and enabling communication across different...
Selected
I applied via AmbitionBox and was interviewed in Jan 2024. There were 4 interview rounds.
An aptitude test is an exam used to determine an individual's skill or propensity to succeed in a given activity. Aptitude tests assume that individuals have inherent strengths and weaknesses and have a natural inclination toward success or failure in specific areas based on their innate characteristics.
Coding tests are typically programming challenges that help technical recruiters test programming skills and competencies of a developer or programmer. A good coding test will measure a candidate's capacity for problem-solving skills and understanding of coding.
(2 Questions)
- Q1. Why should we hire you? ..
- Q2. What are your weaknesses?
(1 Question)
- Q1. Why did you decide to apply to this role? What experience do you have that would be relevant to this role? Tell me about your experience in … What did you like most about the job description? Why are you l...
Junior Customer Service Executive Interview Questions & Answers
Tata Communications
Anonymous
posted on 29 Jul 2024
(2 Questions)
- Q1. Network layers types
- Q2. 4 G and 5 G difference
- Ans.
5G is the fifth generation of wireless technology, offering faster speeds and lower latency compared to 4G.
5G is the latest generation of wireless technology, succeeding 4G.
5G offers faster download and upload speeds compared to 4G.
5G has lower latency, meaning faster response times for data transmission.
5G enables new technologies like IoT, AR/VR, and autonomous vehicles.
5G requires more infrastructure and has shorter
English test assignment
Junior Customer Service Executive Interview Questions & Answers
Tata Communications
Anonymous
posted on 2 Aug 2022
I applied via Naukri.com and was interviewed in Jul 2022. There were 3 interview rounds.
Verbal, Technical questions
(1 Question)
- Q1. Basic questions really thanx for the interview it was very helpful to beginners. TCS is very good company, i am so happy to join in this company.
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Junior Customer Service Executive Interview Questions & Answers
Tata Communications
Anonymous
posted on 28 May 2024
Selected
I applied via Referral and was interviewed before May 2023. There were 4 interview rounds.
(1 Question)
- Q1. Only for English test
(1 Question)
- Q1. Test basic tech knowledge
(1 Question)
- Q1. Advanced tech interview
(1 Question)
- Q1. Salary discussion and joining process
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Tata Communications Transformation Services Junior Customer Service Executive Interview Process
based on 4 interviews
1 Interview rounds
- One-on-one Round
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Tata Communications Transformation Services Junior Customer Service Executive Reviews and Ratings
based on 47 reviews
Rating in categories
|
Customer Service Executive
584
salaries
|  ₹2.8 L/yr - ₹6 L/yr |
|
Network Engineer
569
salaries
| ₹2 L/yr - ₹9 L/yr |
|
Assistant Manager
473
salaries
| ₹6.5 L/yr - ₹13.7 L/yr |
|
Senior Customer Service Executive
380
salaries
| ₹3.5 L/yr - ₹9 L/yr |
|
Junior Customer Service Executive
287
salaries
| ₹2.3 L/yr - ₹4.4 L/yr |
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