Startek Process Trainer Interview Questions and Answers

Q1. Tell me about your experience
Add your answer
Q2. What can you bring to this company
Add your answer
Q3. Why the switch to tech Mahindra
Add your answer

Q1. What are your salary expectations
Add your answer
Q2. Are you comfortable with rotational shifts
Add your answer

Q1. About me work experience
Add your answer
Q2. Why you want to join TP
Add your answer
Q3. Experience and topic TNA TNI
Add your answer

Q1. 5 Best quality of the trainer
Ans. 
The 5 best qualities of a process trainer are patience, communication skills, adaptability, subject matter expertise, and creativity.
• Patience to deal with learners who may have different learning speeds and styles

• Excellent communication skills to convey information clearly and effectively

• Adaptability to adjust training methods based on the needs of the learners

• Subject matter expertise to provide accurate and relevant i...read more
Answered by AI
Add your answer
Q2. How will you handle a agent who have casual attitude
Add your answer

Q1. Tell me about yourself?
Add your answer
Q2. Why do you prefer this job?
Add your answer
Q3. Speak about this topic
Ans. 
The topic is effective communication in the workplace.
• Effective communication is crucial for a productive workplace.

• It involves active listening, clear messaging, and feedback.

• Examples include team meetings, one-on-one conversations, and email communication.

• Barriers to effective communication include language barriers, cultural differences, and distractions.

• Training and practice can improve communication skills.
Answered by AI
Add your answer
Q4. What are your future expectations?
Add your answer
Q5. When can you join if you are given the opportunity?
Add your answer
Q6. Are you comfortable in working rotational shifts?
Add your answer

Q1. Total work experience in BPO and as trainer
Add your answer
Q2. What is your salary expectation
Add your answer
Q3. Are you comfortable with working from office
Add your answer

Q1. Tell me your roles and responsibilities?
Add your answer
Q2. What is the formula of throughput
View 2 more answers
Q3. What is TNI and TNA
Ans. 
TNI stands for Training Needs Identification and TNA stands for Training Needs Analysis.
• TNI is the process of identifying the training needs of employees or a group of people.

• TNA is the process of analyzing the identified training needs to determine the appropriate training program.

• TNI and TNA are important steps in designing an effective training program.

• Examples of TNI and TNA include surveys, interviews, and perform...read more
Answered by AI
Add your answer

Q1. Explain the attrition management process,
Ans. 
Attrition management process involves identifying reasons for employee turnover and implementing strategies to reduce it.
• Analyze data to identify reasons for attrition

• Develop retention strategies such as employee engagement programs

• Provide growth opportunities and career development plans

• Conduct exit interviews to gather feedback and improve retention

• Monitor and track attrition rates to measure success of retention str
Answered by AI
Add your answer
Q2. Explain the training methodology
Ans. 
Training methodology involves identifying training needs, designing and delivering training programs, and evaluating their effectiveness.
• Identify training needs through assessments and surveys

• Design training programs with clear objectives and relevant content

• Deliver training through various methods such as classroom sessions, e-learning, on-the-job training, etc.

• Evaluate training effectiveness through feedback and asse...read more
Answered by AI
Add your answer
Q3. How to achieve the OJT performance
Ans. 
OJT performance can be achieved through proper training, guidance, and feedback.
• Provide clear instructions and expectations

• Demonstrate the task and allow trainee to practice

• Provide constructive feedback and coaching

• Encourage questions and open communication

• Provide opportunities for hands-on experience

• Monitor progress and adjust training as needed
Answered by AI
Add your answer
Q4. During classroom training how can you manage the shrinkage
Ans. 
Shrinkage can be managed during classroom training by implementing effective attendance tracking and monitoring systems.
• Implement an attendance tracking system to monitor attendance and identify patterns of shrinkage.

• Encourage trainees to communicate any issues that may cause them to miss training.

• Provide make-up sessions for missed training to ensure trainees receive all necessary information.

• Monitor trainee engagemen...read more
Answered by AI
Add your answer

Q1. Tell me about yourself
Add your answer

You will have to prepare a PPT based on a topic either given by them or you can also choose.Here they will check your presentation skills.

Q1. Tell me something about yourself
Add your answer
Q2. Why do you want to join Tech Mahindra?
Add your answer
Q3. What is your idea about Corporate Training?
Ans. 
Corporate Training is essential for enhancing employee skills and knowledge to improve performance and productivity.
• Corporate Training helps employees develop new skills and knowledge relevant to their roles.

• It improves employee performance and productivity, leading to better business outcomes.

• Corporate Training can include workshops, seminars, online courses, and on-the-job training.

• It is important for keeping employe...read more
Answered by AI
Add your answer
Q4. How to calculate throughput,FPA and attrition in a batch?
Ans. 
Throughput, FPA, and attrition can be calculated by analyzing the number of completed tasks, the number of defects, and the number of employees who have left in a batch.
• Throughput can be calculated by dividing the number of completed tasks by the total time taken to complete them.

• FPA (First Pass Acceptance) can be calculated by dividing the number of defect-free tasks by the total number of tasks.

• Attrition rate can be ...read more
Answered by AI
Add your answer
Q5. What is TNA and TNI?
Ans. 
TNA stands for Training Needs Analysis and TNI stands for Training Needs Identification.
• TNA is the process of identifying training needs within an organization.

• TNI involves assessing the skills and knowledge gaps of employees to determine training requirements.

• Both TNA and TNI are crucial for designing effective training programs and improving employee performance.
Answered by AI
Add your answer

Q1. How do you handle the batches?
Ans. 
I handle batches by organizing them based on priority, ensuring accuracy and timeliness.
• Prioritize batches based on urgency and importance

• Ensure accuracy by double-checking information before processing

• Meet deadlines by managing time effectively

• Communicate with team members to coordinate batch processing

• Use software tools to track and monitor batch progress
Answered by AI
Add your answer
Q2. How will handle the tough students?
Add your answer
Q3. How will you overcome the noisy students?
Add your answer

Q1. Facilitation skills were checked
Add your answer
Q2. Trainer roles, strengths
Add your answer