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Startek Process Trainer Interview Questions and Answers

Updated 4 Feb 2023

Startek Process Trainer Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Presentation round virtual taken by client

Round 3 - One-on-one 

(2 Questions)

  • Q1. With training manager, or VP training
  • Q2. How do you control attrition in the batch
  • Ans. 

    To control attrition in the batch, focus on effective onboarding, providing growth opportunities, fostering a positive work environment, and implementing retention strategies.

    • Implement a comprehensive onboarding process to ensure new hires feel supported and engaged from the start.

    • Offer growth opportunities such as training programs, skill development workshops, and career advancement paths.

    • Create a positive work envir...

  • Answered by AI
Round 4 - Group Discussion 

Group discussion with other trainers and TLs

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident on the topic you are presenting and also use lots of examples relevant to the topic

Process Trainer Jobs at Startek

View all

Interview questions from similar companies

I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

8 Questions

  • Q1. General discussion but you should have some awareness about teleperformance
  • Q2. What's your long term goals
  • Q3. Introduction
  • Q4. Why teleperformance
  • Q5. Why training?
  • Q6. Trainer responsibility
  • Q7. How to handle your team
  • Q8. Flexible shifts

Interview Preparation Tips

Interview preparation tips for other job seekers - It was so easy

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about your experience
  • Q2. What can you bring to this company
  • Q3. Why the switch to tech Mahindra
Round 2 - HR 

(2 Questions)

  • Q1. What are your salary expectations
  • Q2. Are you comfortable with rotational shifts

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Take your time to answer
Take a pause there’s no rush
Be direct in your expectations there’s no harm asking for more for salary negotiations
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. About me work experience
  • Q2. Why you want to join TP
  • Q3. Experience and topic TNA TNI
Round 2 - One-on-one 

(2 Questions)

  • Q1. 5 Best quality of the trainer
  • Ans. 

    The 5 best qualities of a process trainer are patience, communication skills, adaptability, subject matter expertise, and creativity.

    • Patience to deal with learners who may have different learning speeds and styles

    • Excellent communication skills to convey information clearly and effectively

    • Adaptability to adjust training methods based on the needs of the learners

    • Subject matter expertise to provide accurate and relevant i...

  • Answered by AI
  • Q2. How will you handle a agent who have casual attitude

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask for feedback.. ask HR for job description tmas they confuse u

I applied via Referral and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Tell me about yourself?
  • Q2. Why do you prefer this job?
  • Q3. Speak about this topic
  • Ans. 

    The topic is effective communication in the workplace.

    • Effective communication is crucial for a productive workplace.

    • It involves active listening, clear messaging, and feedback.

    • Examples include team meetings, one-on-one conversations, and email communication.

    • Barriers to effective communication include language barriers, cultural differences, and distractions.

    • Training and practice can improve communication skills.

  • Answered by AI
  • Q4. What are your future expectations?
  • Q5. When can you join if you are given the opportunity?
  • Q6. Are you comfortable in working rotational shifts?

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your interview with confidence. Here the HR will judge you by your confidence and pace of speech. As this is a BPO, you comm skills matters way too much specially now that new campaigns are being launched and new and better opportunities are emerging.

I applied via Referral and was interviewed in Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Total work experience in BPO and as trainer
  • Q2. What is your salary expectation
  • Q3. Are you comfortable with working from office
Round 3 - HR 

(3 Questions)

  • Q1. Tell me your roles and responsibilities?
  • Q2. What is the formula of throughput
  • Q3. What is TNI and TNA
  • Ans. 

    TNI stands for Training Needs Identification and TNA stands for Training Needs Analysis.

    • TNI is the process of identifying the training needs of employees or a group of people.

    • TNA is the process of analyzing the identified training needs to determine the appropriate training program.

    • TNI and TNA are important steps in designing an effective training program.

    • Examples of TNI and TNA include surveys, interviews, and perform...

  • Answered by AI
Round 4 - One-on-one 

(4 Questions)

  • Q1. Explain the attrition management process,
  • Ans. 

    Attrition management process involves identifying reasons for employee turnover and implementing strategies to reduce it.

    • Analyze data to identify reasons for attrition

    • Develop retention strategies such as employee engagement programs

    • Provide growth opportunities and career development plans

    • Conduct exit interviews to gather feedback and improve retention

    • Monitor and track attrition rates to measure success of retention str

  • Answered by AI
  • Q2. Explain the training methodology
  • Ans. 

    Training methodology involves identifying training needs, designing and delivering training programs, and evaluating their effectiveness.

    • Identify training needs through assessments and surveys

    • Design training programs with clear objectives and relevant content

    • Deliver training through various methods such as classroom sessions, e-learning, on-the-job training, etc.

    • Evaluate training effectiveness through feedback and asse...

  • Answered by AI
  • Q3. How to achieve the OJT performance
  • Ans. 

    OJT performance can be achieved through proper training, guidance, and feedback.

    • Provide clear instructions and expectations

    • Demonstrate the task and allow trainee to practice

    • Provide constructive feedback and coaching

    • Encourage questions and open communication

    • Provide opportunities for hands-on experience

    • Monitor progress and adjust training as needed

  • Answered by AI
  • Q4. During classroom training how can you manage the shrinkage
  • Ans. 

    Shrinkage can be managed during classroom training by implementing effective attendance tracking and monitoring systems.

    • Implement an attendance tracking system to monitor attendance and identify patterns of shrinkage.

    • Encourage trainees to communicate any issues that may cause them to miss training.

    • Provide make-up sessions for missed training to ensure trainees receive all necessary information.

    • Monitor trainee engagemen...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to practice some questions as I mentioned above and then you can easily cracked the interview.

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There were 2 interview rounds.

Round 1 - Assignment 

You will have to prepare a PPT based on a topic either given by them or you can also choose.Here they will check your presentation skills.

Round 2 - One-on-one 

(5 Questions)

  • Q1. Tell me something about yourself
  • Q2. Why do you want to join Tech Mahindra?
  • Q3. What is your idea about Corporate Training?
  • Ans. 

    Corporate Training is essential for enhancing employee skills and knowledge to improve performance and productivity.

    • Corporate Training helps employees develop new skills and knowledge relevant to their roles.

    • It improves employee performance and productivity, leading to better business outcomes.

    • Corporate Training can include workshops, seminars, online courses, and on-the-job training.

    • It is important for keeping employe...

  • Answered by AI
  • Q4. How to calculate throughput,FPA and attrition in a batch?
  • Ans. 

    Throughput, FPA, and attrition can be calculated by analyzing the number of completed tasks, the number of defects, and the number of employees who have left in a batch.

    • Throughput can be calculated by dividing the number of completed tasks by the total time taken to complete them.

    • FPA (First Pass Acceptance) can be calculated by dividing the number of defect-free tasks by the total number of tasks.

    • Attrition rate can be ...

  • Answered by AI
  • Q5. What is TNA and TNI?
  • Ans. 

    TNA stands for Training Needs Analysis and TNI stands for Training Needs Identification.

    • TNA is the process of identifying training needs within an organization.

    • TNI involves assessing the skills and knowledge gaps of employees to determine training requirements.

    • Both TNA and TNI are crucial for designing effective training programs and improving employee performance.

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Tech Mahindra Process Trainer interview:
  • TNA
  • TNI
  • Facilitation
  • Excel
  • Training
Interview preparation tips for other job seekers - Please practice mock interviews before going for the actual one.Read as many topics you can about corporate and BPO training process.Your presentation should be good but your presentation of the topic should ve better its there you will be judged on.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. How do you handle the batches?
  • Ans. 

    I handle batches by organizing them based on priority, ensuring accuracy and timeliness.

    • Prioritize batches based on urgency and importance

    • Ensure accuracy by double-checking information before processing

    • Meet deadlines by managing time effectively

    • Communicate with team members to coordinate batch processing

    • Use software tools to track and monitor batch progress

  • Answered by AI
  • Q2. How will handle the tough students?
  • Q3. How will you overcome the noisy students?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Facilitation skills were checked
  • Q2. Trainer roles, strengths

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Startek Interview FAQs

How many rounds are there in Startek Process Trainer interview?
Startek interview process usually has 4 rounds. The most common rounds in the Startek interview process are Group Discussion, Resume Shortlist and One-on-one Round.
How to prepare for Startek Process Trainer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Startek. The most common topics and skills that interviewers at Startek expect are Process Training, Training, Product Training, OJT and TNI.
What are the top questions asked in Startek Process Trainer interview?

Some of the top questions asked at the Startek Process Trainer interview -

  1. How do you control attrition in the ba...read more
  2. With training manager, or VP train...read more

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Startek Process Trainer Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more
Startek Process Trainer Salary
based on 94 salaries
₹1.4 L/yr - ₹5.5 L/yr
18% less than the average Process Trainer Salary in India
View more details

Startek Process Trainer Reviews and Ratings

based on 23 reviews

3.1/5

Rating in categories

3.2

Skill development

3.1

Work-life balance

3.2

Salary

3.0

Job security

2.8

Company culture

3.0

Promotions

2.9

Work satisfaction

Explore 23 Reviews and Ratings
Urgent Hiring For Process Trainer

Kolkata

1-6 Yrs

₹ 3.5-4.5 LPA

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