Spencer & Spencer Team Leader Customer Service Interview Questions and Answers

Q1. How will you handle the frustrated customer
Ans. 
I will listen to their concerns, empathize with their frustration, apologize for the inconvenience, and work towards finding a solution.
• Listen actively to understand the customer's issue

• Empathize with their frustration and show understanding

• Apologize for any inconvenience caused

• Work towards finding a solution that satisfies the customer
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Q2. Write a email to manager for customer asking to talk with the manager?
Ans. 
Email requesting customer to speak with manager
• Address the email to the manager

• Explain the reason for the customer's request to speak with the manager

• Offer availability for the manager to speak with the customer

• Provide contact information for the manager

• Thank the customer for their understanding
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Q1. Can you provide a standard introduction of yourself?
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Q1. Did you have your exams in the next six months?
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Solve customer problems

Solving the customer's problem and getting a good review for the company and be friendly with the people who order from it in future

First listen to the problems of the planet, what it wants and what it does not want, work accordingly.

Understanding each other and conveying your message to them well and working well in a team

Q1. Tell me about your process.
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Q2. Why did you left your last job?
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This test was easy and simple.

Q1. Tell me about yourself
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Q2. Tell me about your process
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Q3. 3 bad and good things about Delhi
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Q1. Tell me About your Resume
Ans. 
Experienced customer support executive with strong communication skills and a proven track record of resolving customer issues.
• 5+ years of experience in customer support roles

• Proficient in handling customer inquiries and complaints

• Skilled in using CRM software to track customer interactions

• Successfully resolved 90% of customer issues within a timely manner

• Received multiple awards for excellent customer service
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Q2. How much year of experience you are holding
Ans. 
I have 5 years of experience in customer support roles.
• I have worked in customer support for 5 years

• I have experience handling customer queries and complaints

• I have worked in both phone and email support roles
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Q1. Job experience last company name
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Q2. Job experience
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Online assessment test contains 25que , one subjective que ,one audio/video question

Q1. Just ask about your job experience and qualifications
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