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Spencer & Spencer

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Spencer & Spencer Team Leader Customer Service Interview Questions and Answers

Updated 23 Jan 2018

Spencer & Spencer Team Leader Customer Service Interview Experiences

1 interview found

Team Leader Customer Service Interview Questions & Answers

user image wasi abbas

posted on 23 Jan 2018

Interview Preparation Tips

General Tips: This interview was a technical one but was majorly a stress test. It lasted for about 1 hour 10 minutes. The interviewer wanted to test both my knowledge and communication skills. Most of the questions asked to me were related to my B.Tech curriculum i.e. computer science related topics. He stressed a lot on the basics related to my project topic. Luckily I was able to answer most of the questions correctly. I tried to answer each question with examples and also used props on the table (like pens, paperweights, pen stands etc.) to explain my theories. It was my first offcampus interview, and I think I did pretty well for a fresher.
You need to stay calm and should apply presence of mind. Please go through the job description thoroughly word-by-word and recheck your resume to ensure that you are a best-fit for the position.

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zestyrose
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Infosys
Tips for getting interview call in naukri
I have 3 yoe in sap basis am currently preparing for interview. And also started to apply for jobs in naukri and indeed almost 30-45 application applied but not got even single interview call. Any tips pls😪. Lost hopes. Thanks in advance ❤
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Customer Care Executive Interview Questions & Answers

Hexaware Technologies user image Anonymous

posted on 15 Feb 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me your self intro
  • Ans. 

    I am a dedicated and empathetic Customer Care Executive with a passion for helping customers resolve their issues and providing excellent service.

    • I have over 5 years of experience in customer service roles, including handling inquiries, complaints, and escalations.

    • I am skilled in active listening, problem-solving, and conflict resolution.

    • I strive to create positive customer experiences by going above and beyond to meet

    • Answered by AI
    Add your answer
  • Q2. Where are you from
  • Ans. 

    I am from New York City, known for its diverse culture and iconic landmarks.

    • Born and raised in the bustling city of New York

    • Grew up surrounded by a mix of cultures and traditions

    • Familiar with famous landmarks like the Statue of Liberty and Central Park

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me your self intro
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer service roles

    • I am skilled in active listening and problem-solving

    • I have a track record of exceeding customer satisfaction goals

    • I am proficient in using CRM software to manage customer interactions

    • Answered by AI
    Add your answer
  • Q2. Which languages know
    • Add your answer
  • Q3. Are you comfortable in night shifts
  • Ans. 

    Yes, I am comfortable with night shifts as I have prior experience working in such shifts.

    • I have previous experience working night shifts in my previous job.

    • I am a night owl and feel more productive during night hours.

    • I am willing to adjust my schedule to accommodate night shifts.

    • I understand the importance of providing customer support round the clock.

    • I am aware of the challenges of working night shifts and am prepare

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Customer Service Associate Interview Questions & Answers

Amazon Development Centre India user image Anonymous

posted on 22 Jan 2025

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Dec 2024.

Round 1 - Aptitude Test 

Apptitude test became peaceful answerable became this company

Round 2 - HR 

(2 Questions)

  • Q1. What Was company
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  • Q2. Package per annum
    • Add your answer
Round 3 - One-on-one 

(3 Questions)

  • Q1. What about you and your family
    • Add your answer
  • Q2. Why you select one on one round
    • Add your answer
  • Q3. Patents with me
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Company give beautiful experienced with this interview

Customer Service Associate Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 30 Jan 2025

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Group Discussion 

Self introduction
Next assessment if select in first round

Round 2 - Assignment 

Versant round..consists of voice test, typing, mail writing

Round 3 - One-on-one 

(1 Question)

  • Q1. Self intro Any topic which in resume or manager will give you the topic General questions will be asked..vary from person to person
    • Add your answer

Customer Executive Interview Questions & Answers

Flipkart user image Anonymous

posted on 11 Sep 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 4 interview rounds.

Round 1 - Aptitude Test 

Solve customer problems

Round 2 - Aptitude Test 

Solving the customer's problem and getting a good review for the company and be friendly with the people who order from it in future

Round 3 - Case Study 

First listen to the problems of the planet, what it wants and what it does not want, work accordingly.

Round 4 - Group Discussion 

Understanding each other and conveying your message to them well and working well in a team

Interview Preparation Tips

Interview preparation tips for other job seekers - Why do you want a job? You leave a job for money. Whatever work you are getting, hold on to it and think of moving ahead. Do that work with all your heart. Expand that work and bring out your personality as well.

Customer Care Executive Interview Questions & Answers

Bharti Airtel user image Anonymous

posted on 18 Feb 2025

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
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Round 2 - HR 

(1 Question)

  • Q1. What do you do yesterday
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Round 3 - Aptitude Test 

Aptitude questions, listening test, speaking test

Customer Service Associate Interview Questions & Answers

EXL Service user image Anonymous

posted on 10 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
No response
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your process.
    • Add your answer
  • Q2. Why did you left your last job?
    • Add your answer
Round 2 - Aptitude Test 

This test was easy and simple.

Round 3 - Technical 

(3 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Tell me about your process
    • Add your answer
  • Q3. 3 bad and good things about Delhi
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Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while giving any type of interviews.

Customer Support Executive Interview Questions & Answers

Infosys BPM user image Anonymous

posted on 5 Aug 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Tell me About your Resume
  • Ans. 

    Experienced customer support executive with strong communication skills and a proven track record of resolving customer issues.

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    • Skilled in using CRM software to track customer interactions

    • Successfully resolved 90% of customer issues within a timely manner

    • Received multiple awards for excellent customer service

    • Answered by AI
    Add your answer
  • Q2. How much year of experience you are holding
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    I have 5 years of experience in customer support roles.

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Customer Service Executive Interview Questions & Answers

IDFC FIRST Bank user image Anonymous

posted on 31 Jul 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Assignment 

Online assessment test contains 25que , one subjective que ,one audio/video question

Interview Preparation Tips

Topics to prepare for IDFC FIRST Bank Customer Service Executive interview:
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Customer Service Executive Interview Questions & Answers

Tata Motors user image Anonymous

posted on 9 Apr 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Just ask about your job experience and qualifications
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always stay calm when you are going for interview
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