Tata Motors Customer Service Executive Interview Questions and Answers

Building strong relationships with customers is an important part of sales.

• Building trust and rapport with customers

• Understanding customer needs and providing tailored solutions

• Effective communication and active listening

• Providing excellent customer service

• Following up and maintaining long-term relationships

• Adapting to changing market trends and customer preferences

I would apologize for the poor service and offer to make it right by sending a technician to the customer's location.

• Apologize sincerely for the poor service

• Offer to send a technician to the customer's location to fix the issue

• Assure the customer that their satisfaction is a top priority

• Provide a discount or compensation for the inconvenience caused

• Follow up with the customer to ensure their issue has been resolved

I will prioritize my tasks, create a schedule, and utilize time management techniques to balance study and work effectively.

• Create a study schedule and stick to it

• Prioritize tasks based on deadlines and importance

• Utilize time management techniques such as the Pomodoro technique

• Seek support from professors and supervisors for flexibility when needed

Yes, I have basic computer knowledge.

• Proficient in using Microsoft Office Suite

• Familiar with email and internet usage

• Able to troubleshoot common computer issues

• Experience with customer relationship management (CRM) software