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Mahindra & Mahindra Customer Service Associate Interview Questions and Answers

Updated 28 Apr 2022

Mahindra & Mahindra Customer Service Associate Interview Experiences

3 interviews found

Round 1 - Aptitude Test 

Aptitude questions

Round 2 - One-on-one 

(1 Question)

  • Q1. HR round, vehicle technical
Round 3 - One-on-one 

(1 Question)

  • Q1. Understanding candidate

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared about yourself, why u want to join, why we should hiee you, Professional carrier

I applied via Job Fair and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Good team work and punctual and communication skill is good

Interview Preparation Tips

Interview preparation tips for other job seekers - apna 100% be a company benefit from us

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

Interview Questionnaire 

1 Question

  • Q1. The 1st question asked by the interviewer to me was - What do you know about Mahindra? The interviewer asked me this because she wanted to check if I had done some research or homework about company (mahin...

Interview questions from similar companies

I applied via Referral and was interviewed before Jan 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What are the process required in any project?
  • Ans. 

    Processes required in any project include planning, execution, monitoring, and closing.

    • Planning involves defining project goals, scope, and resources.

    • Execution involves carrying out the plan and completing project tasks.

    • Monitoring involves tracking progress and making adjustments as needed.

    • Closing involves wrapping up the project and evaluating its success.

    • Examples of project processes include risk management, quality

  • Answered by AI
  • Q2. What points are to be checked in an invoice before it is processed?
  • Ans. 

    Points to check in an invoice before processing

    • Check for accuracy of billing information

    • Verify the amount charged and ensure it matches the agreed upon price

    • Ensure all necessary supporting documents are attached

    • Check for any discounts or promotions that may apply

    • Verify the payment terms and due date

    • Ensure the invoice is addressed to the correct recipient

    • Check for any errors or discrepancies

  • Answered by AI
  • Q3. Brief details about you and your family background?

Interview Preparation Tips

Interview preparation tips for other job seekers - I replied with confidence whatever I learnt from previous experience.

Interview Questionnaire 

1 Question

  • Q1. Why you are interested in Quality Department?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. TELL ME ABOUT YOURSELF & WORK EXPERIENCE
  • Ans. 

    I am a seasoned professional with over 10 years of experience in project management and team leadership.

    • Managed cross-functional teams to successfully deliver projects on time and within budget

    • Led the implementation of a new CRM system resulting in a 20% increase in sales productivity

    • Developed and executed strategic plans to drive business growth and improve operational efficiency

  • Answered by AI
  • Q2. Notice period of last org.
Round 2 - Technical 

(2 Questions)

  • Q1. ERP work experience
  • Q2. Details discussions on JE & BG or process

I applied via Walk-in and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
  • Q2. Why should we hire you?
  • Q3. Share details of your previous job.
  • Q4. Why are you looking for a change?
  • Q5. What are your strengths and weaknesses?
  • Q6. Tell me about yourself.

Interview Preparation Tips

Topics to prepare for Bajaj Auto Customer Service Associate interview:
  • Be confident
  • Become learner
  • Discipline
Interview preparation tips for other job seekers - Be honest always in your company,welcome your customer always with great 😊 smile
Your intresting area or your experience is more valuable for company don't jump or don't change your industry more then 1.

If customer satisfied then your goal achieved.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
-
Round 1 - Technical 

(5 Questions)

  • Q1. C/V PM plain and conveyor system
  • Q2. Burner PM plain and
  • Q3. PHE PM plain and
  • Q4. Bolwar PM plain
  • Q5. All paint shop maintenance

Interview Preparation Tips

Interview preparation tips for other job seekers - Ok sir please send
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Name and age salry
  • Q2. Previous Company
Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

The aptitude test was 100% based on basic information learn in diploma

Round 2 - Technical 

(2 Questions)

  • Q1. What are the properties of material
  • Ans. 

    Properties of materials include physical, chemical, mechanical, thermal, and electrical characteristics.

    • Physical properties include color, density, melting point, and boiling point.

    • Chemical properties include reactivity, flammability, and corrosion resistance.

    • Mechanical properties include strength, hardness, elasticity, and ductility.

    • Thermal properties include conductivity, expansion coefficient, and specific heat capa...

  • Answered by AI
  • Q2. Iron carbon diagram explanation
  • Ans. 

    Iron carbon diagram shows the phases of iron and carbon at different temperatures.

    • Iron carbon diagram is a graphical representation of the phases of iron and carbon at different temperatures.

    • It shows the different phases such as austenite, ferrite, cementite, and pearlite.

    • The diagram helps in understanding the microstructure of steel and its properties.

    • It is used in metallurgy to determine the heat treatment processes ...

  • Answered by AI

Mahindra & Mahindra Interview FAQs

How many rounds are there in Mahindra & Mahindra Customer Service Associate interview?
Mahindra & Mahindra interview process usually has 2 rounds. The most common rounds in the Mahindra & Mahindra interview process are One-on-one Round, Aptitude Test and HR.
What are the top questions asked in Mahindra & Mahindra Customer Service Associate interview?

Some of the top questions asked at the Mahindra & Mahindra Customer Service Associate interview -

  1. Good team work and punctual and communication skill is g...read more
  2. HR round, vehicle techni...read more
  3. Understanding candid...read more

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Mahindra & Mahindra Customer Service Associate Salary
based on 18 salaries
₹1.5 L/yr - ₹3 L/yr
21% less than the average Customer Service Associate Salary in India
View more details

Mahindra & Mahindra Customer Service Associate Reviews and Ratings

based on 7 reviews

3.7/5

Rating in categories

3.8

Skill development

4.2

Work-life balance

4.7

Salary

3.1

Job security

4.8

Company culture

4.7

Promotions

3.2

Work satisfaction

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