Foundever Bilingual Customer Service Representative Interview Questions and Answers

It was a proctored assessment

Q1. They told to speak on day-to-day topics
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Q1. Quick exchange with an overseas client
Ans. 
Quickly address client's concerns and provide efficient solutions for smooth communication.
• Acknowledge the client's concern and assure them that you are there to help

• Listen actively to understand the issue and gather necessary information

• Offer solutions or alternatives to resolve the problem promptly

• Follow up with the client to ensure their satisfaction and provide any additional assistance needed
Answered by AI
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Q1. Operations round was the final one they asked questions out of my timeline and past experiences
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