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Sharekhan Customer Service Executive Interview Questions and Answers for Experienced
Sharekhan Customer Service Executive Interview Experiences for Experienced
3 interviews found
(2 Questions)
- Q1. Tell me about yourself and your experience?
- Q2. Why did you leave your last organization?
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Apr 2023. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself ? What are your educational qualifications ? About your personal family background.
(1 Question)
- Q1. About basic questions in regards to share market.
Interview Questionnaire
1 Question
- Q1. Sell this pen to me
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Interview questions from similar companies
Customer Service Executive Interview Questions & Answers
JPMorgan Chase & Co.
Asha Harry
posted on 4 Feb 2022
I applied via Recruitment Consulltant and was interviewed before Feb 2021. There was 1 interview round.
(5 Questions)
- Q1. Why are you looking for a change?
- Ans.
Seeking new challenges and growth opportunities in a different organization.
Looking for a change to expand my skill set and knowledge.
Seeking a more challenging role that aligns with my career goals.
Wanting to work in a different industry to gain new experiences.
Desire to work in a company with a better work-life balance.
Seeking better compensation and benefits.
Wanting to work in a more supportive and collaborative tea
- Q2. What are your salary expectations?
- Ans.
I expect a competitive salary based on my experience and skills.
I am looking for a salary that reflects my qualifications and the responsibilities of the role.
I have researched the average salary range for Customer Service Executives in this industry.
I am open to negotiation and would like to discuss the salary package further.
I believe that fair compensation is important for job satisfaction and motivation.
- Q3. Share details of your previous job.
- Ans.
I worked as a Customer Service Executive at XYZ Company.
Handled customer inquiries and complaints via phone, email, and chat
Provided product information and resolved customer issues
Maintained accurate records of customer interactions and transactions
Collaborated with other departments to ensure customer satisfaction
Received positive feedback from customers for excellent service
Achieved monthly targets for customer sati
- Q4. Why should we hire you?
- Ans.
I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional customer service.
I have a friendly and approachable demeanor, which helps me build rapport with customers.
I am a good listener and can empathize with customers' concerns and needs.
I am highly organized and can handle multiple tasks efficiently.
I have a problem-solving mindset and can think quickly on my f...
- Q5. Tell me about yourself.
- Ans.
I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.
Over 5 years of experience in the customer service industry
Proficient in handling customer inquiries, complaints, and resolving issues
Skilled in building positive relationships with customers
Excellent communication and problem-solving skills
Ability to work well under pressure and in a fast-pace
Interview Preparation Tips
- Interviewing
- Communication Skills
Customer Service Executive Interview Questions & Answers
Motilal Oswal Financial Services
Anonymous
posted on 6 Dec 2024
Selected
I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Educational details
- Q2. Background experience
(2 Questions)
- Q1. Process related questions
- Q2. Behavioral question
I applied via Recruitment Consulltant and was interviewed in Apr 2023. There was 1 interview round.
(3 Questions)
- Q1. Basic about profile previous experience etc
- Q2. Basic about introduction last experience
- Q3. Sales profile products and Marketing in field
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
JPMorgan Chase & Co.
Anonymous
posted on 25 Apr 2024
I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Why would you like to apply here
- Q2. Tell me something about yourself
(1 Question)
- Q1. Explain the gap in employment during covid
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
JPMorgan Chase & Co.
Mutahir Pasha
posted on 14 Jun 2024
(2 Questions)
- Q1. Tell me something about yourself which is not on your resume?
- Q2. Which metric is important? AHT or CSAT?
- Ans.
CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.
CSAT directly reflects how satisfied customers are with the service provided
AHT only measures the efficiency of handling customer inquiries, not the quality of service
Focusing on CSAT can lead to improved customer loyalty and retention
AHT can be important for operational efficiency, but should not be prioritized ove
Interview Preparation Tips
Senior Customer Service Executive Interview Questions & Answers
Aditya Birla Capital
Anonymous
posted on 23 Jun 2022
I applied via Walk-in and was interviewed before Jun 2021. There were 3 interview rounds.
Aptitude tests will test your ability to perform tasks and react to situations at work.
Group discussion is a Comprehensive technique to judge the suitability of an individual and his appropriateness, and overall thoughts, feelings and behavior of and individual.
(1 Question)
- Q1. What is HR, Job related questions and what's the next plan Tell about introduction etc...
Interview Preparation Tips
- Technical
- Education
- General knowledge
Use informational interviews to network.
focus on the employer's needs .
I applied via Approached by Company and was interviewed before Aug 2021. There were 3 interview rounds.
General questions relating to mutual funds, simple maths and business module.
(1 Question)
- Q1. Make sure you are strong with communication and address your plans and strategy for business development. Accept all the tasks and responsibilities with yes sir, so that the manager gets a good feel.
(1 Question)
- Q1. Always ask for hike against the proposed CTC . Hr always takes your side here because it's business development and he knows you will have to be paid well to generate business.
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Sharekhan Customer Service Executive Interview Process for Experienced
based on 2 interviews
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Sharekhan Customer Service Executive Reviews and Ratings
based on 22 reviews
Rating in categories
|
Relationship Manager
304
salaries
|  ₹1 L/yr - ₹7 L/yr |
|
Sales Executive
300
salaries
| ₹1.2 L/yr - ₹4.3 L/yr |
|
Assistant Manager
129
salaries
| ₹2.4 L/yr - ₹8.1 L/yr |
|
Equity Dealer
94
salaries
| ₹1.2 L/yr - ₹5 L/yr |
|
Investment Specialist
91
salaries
| ₹3 L/yr - ₹10 L/yr |
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