Aditya Birla Capital Senior Customer Service Executive Interview Questions and Answers

Q1. Future and Option trading
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Q1. Derivative trading
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Q1. How can u make sell on daily basis
Ans. 
By identifying potential leads, building relationships, understanding customer needs, and offering solutions.
• Identify potential leads through networking, cold calling, and referrals.

• Build relationships with customers by providing excellent customer service and follow-up.

• Understand customer needs by asking probing questions and actively listening.

• Offer solutions that meet the customer's needs and provide value.

• Follow up...read more
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Q2. How would you sell a pen to a person who is handicapped
Ans. 
I would highlight the ease of use and comfort of the pen for someone with limited mobility.
• Emphasize the ergonomic design of the pen for comfortable grip

• Highlight the smooth writing experience for effortless use

• Demonstrate how the pen can be easily operated with one hand
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Moderate level ,problem solving questions and basics knowledge of finance

Difference between FINANCIAL MARKET AND STOCK MARKET

Q1. Where Did You Work In The Past?
Ans. 
I have worked at a motorcycle dealership in the past.
• Worked at XYZ Motors as a Two Wheeler Sales Executive

• Responsible for meeting sales targets and providing excellent customer service

• Assisted customers in choosing the right motorcycle based on their needs and preferences
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Q2. Explain About Yourself
Ans. 
I am a dedicated and enthusiastic sales professional with a passion for two-wheelers.
• I have X years of experience in sales, with a focus on two-wheeler industry.

• I have a strong understanding of different two-wheeler models and their features.

• I excel in building relationships with customers and providing excellent customer service.

• I have a proven track record of meeting and exceeding sales targets.

• I am a team player and...read more
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