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ServiceNow Senior Technical Support Engineer Interview Questions and Answers

Updated 25 May 2024

ServiceNow Senior Technical Support Engineer Interview Experiences

3 interviews found

Senior Technical Support Engineer Interview Questions & Answers

user image Anonymous

posted on 16 Jan 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Dec 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Why ServiceNow?
    • Add your answer
  • Q2. What is your salary expectation?
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Why ServiceNow?
    • Add your answer
  • Q2. Are you good at coding?
  • Ans. 

    Yes, I am good at coding.

    • Proficient in multiple programming languages such as Java, Python, and C++

    • Experience in developing and maintaining complex software systems

    • Strong problem-solving and debugging skills

    • Familiarity with software development best practices and version control systems

    • Answered by AI
    Add your answer
  • Q3. Tell me your experience
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Write a function to return unique numbers
  • Ans. 

    A function to return unique numbers from an array of strings.

    • Convert the array of strings to an array of numbers.

    • Use a Set to store unique numbers.

    • Convert the Set back to an array and return it.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Study coding hard

Skills evaluated in this interview

Senior Technical Support Engineer Interview Questions & Answers

user image Anonymous

posted on 25 May 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Asked about experience
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. SQL, Unix and Javascript.
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion
    • Add your answer

Interview Preparation Tips

Topics to prepare for ServiceNow Senior Technical Support Engineer interview:
  • Javascript
  • unix commands
  • SQL

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Senior Technical Support Engineer Interview Questions & Answers

user image Anonymous

posted on 22 Jul 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. LDAP - SSO - OAUTH EMAIL INBOUND ACTIONS NOTIFICATIONS IN SERVICENOW WEBSERVICES - REST and SOAP response codes majorly and header and query parameters basic linux commands good to have SQL or javascript...
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Difficult scenario faced , why do you want to change company
    • Add your answer

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Interview questions from similar companies

Senior Technical Support Engineer Interview Questions & Answers

Red Hat user image Anonymous

posted on 18 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Unable to ssh. Troubleshoot it
    • Add your answer
  • Q2. TCP IP model
    • Add your answer

Senior Technical Support Engineer Interview Questions & Answers

VMware Software user image Anonymous

posted on 13 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - Case Study 

Customer support related

Technical Support Engineer Interview Questions & Answers

Atlassian user image Anonymous

posted on 26 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. How does internet works
    • Add your answer
  • Q2. HTTP codes SQL troubleshooting
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. SQL python java
    • Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. Salary negotiations
    • Add your answer
  • Q2. Work shifts questions
    • Add your answer

Technical Support Engineer Interview Questions & Answers

Oracle Cerner user image Anonymous

posted on 5 Aug 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Few linux commands
    • Add your answer
  • Q2. Explain few, Any command for example
  • Ans. 

    Some common commands for technical support engineers include ping, ipconfig, and tracert.

    • Ping: Used to test the reachability of a host on an IP network.

    • Ipconfig: Displays all current TCP/IP network configuration values.

    • Tracert: Shows the route that packets take to reach a specified destination.

    • Answered by AI
    Add your answer

Desktop Support Engineer Interview Questions & Answers

Infor Global Solution user image Anonymous

posted on 11 Dec 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is your expected salary?
    • Add your answer
  • Q2. Are you willing to relocate?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - After all the question they asked me the notice period and she said she needs immediate joiner

Technical Support Engineer Interview Questions & Answers

Citrix user image PAVITHRA RAJI

posted on 27 Mar 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Question related to L3 and L2 topics
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Salary expectation. Relocation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well what we have mentioned in the resume

Technical Support Engineer Interview Questions & Answers

Adobe user image Anonymous

posted on 9 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jul 2023. There were 3 interview rounds.

Round 1 - Basic Communication 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Current Job role
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Work Experience
    • Add your answer
  • Q2. Current Job roles and KPIs
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. OS Troubleshooting
    • Add your answer
  • Q2. Network Troubleshooting
    • Add your answer
More about working at ServiceNow

ServiceNow Interview FAQs

How many rounds are there in ServiceNow Senior Technical Support Engineer interview?
ServiceNow interview process usually has 3 rounds. The most common rounds in the ServiceNow interview process are Technical, HR and One-on-one Round.
How to prepare for ServiceNow Senior Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ServiceNow. The most common topics and skills that interviewers at ServiceNow expect are Agile, Analytics, Automation Testing, Performance Tuning and Python.
What are the top questions asked in ServiceNow Senior Technical Support Engineer interview?

Some of the top questions asked at the ServiceNow Senior Technical Support Engineer interview -

  1. Write a function to return unique numb...read more
  2. Are you good at codi...read more
  3. LDAP - SSO - OAUTH EMAIL INBOUND ACTIONS NOTIFICATIONS IN SERVICENOW WEBSERVIC...read more

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ServiceNow Senior Technical Support Engineer Interview Process

based on 3 interviews

Interview experience

4
  
Good
View more
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ServiceNow Senior Technical Support Engineer Salary
based on 32 salaries
₹15.2 L/yr - ₹26.1 L/yr
147% more than the average Senior Technical Support Engineer Salary in India
View more details

ServiceNow Senior Technical Support Engineer Reviews and Ratings

based on 7 reviews

3.7/5

Rating in categories

3.1

Skill development

2.8

Work-life balance

3.6

Salary

4.0

Job security

3.0

Company culture

3.2

Promotions

2.8

Work satisfaction

Explore 7 Reviews and Ratings
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