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Premium Employer

ServiceNow

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4.1

based on 384 Reviews

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ServiceNow Senior Technical Support Engineer Reviews

Updated 4 Jan, 2025

Overall Rating

3.7/5

based on 7 reviews

Rating distribution

1 (14.3%)

4 (57.1%)

0 (0%)

2 (28.6%)

Category Ratings

4.0

Job security

3.6

Salary

3.2

Promotions

3.1

Skill development

3.0

Company culture

2.8

Work-life balance

2.8

Work satisfaction

What employees say about ServiceNow?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

80% employees reported

Flexible timing

60% employees reported

No travel

60% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

1 reviews

3.5

Rated by Men

5 reviews

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

7 reviews found

Sort by: Popular

Senior Technical Support Engineer in Hyderabad / Secunderabad

Full Time

IT Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 04 Jan 2025

Likes

Good company growth

Job security - Excellent

Dislikes

No flexibility.

Senior Technical Support Engineer in Hyderabad / Secunderabad

Full Time

IT Infrastructure Services Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 07 May 2024

Likes

Inclusiveness and good polices. Nice stock compensation. Good canteen.

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

A bit of pressure and stress included environment.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Technical Support Engineer in Hyderabad / Secunderabad

Full Time

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 13 Aug 2022

Likes

Nothing

Dislikes

No job security Very less number of projects No professional and career growth Horrible managers and management Big names in HR,managers but no knowledge of any professional ettiquetes or exit or any company process Company saves money by delaying payments, benefits, firing employees in probation period itself just before when the bonus is just about to be given to them. RSUs company keep with it till one year and before that only most employees are either fired or asked to voluntarily resign otherwise they will provide termination letter No support in case of medical emergency. No humanitarian principles follow. Bolte hai na"Naam bade aur darshan chote" Recommend not to join this company whether as fresher, middle level or as experienced because there is no career growth and you are always in firing zone by dominant egoistic proudy managers. HR are helpless and puppets of managers. Quick hire and quick fire Delay in payments...Read More

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Technical Support Engineer in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 19 Apr 2023

Likes

ServiceNow offers lot of benefits like stocks, health insurance with top-up for additional amount, option of working remotely, tuition benefits.

Salary - Good
Skill development - Good
Job security - Good

Dislikes

No work life balance, support team is really bad here and very high number of case volumes and short staffed.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Technical Support Engineer (working remotely)

Full Time

Software Development Department

1.0

Overall Rating

1.0

Category Ratings

5.0

Salary

2.0

Skill development

4.0

Job security

4.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 09 Jun 2023

Likes

Pros: - salary and stocks. - free snacks. - insurance. - paternity leave for 3 months.1 month at a time. - leaves.

Salary - Excellent
Job security - Good
Promotions - Good

Dislikes

Mark my words folks.If you havent faced any of the below scenarios I will give my 1 month salary to you. - If you are expecting work life balance here.Trust me its 0%. u will even take time on weekends and holidays to clear your backlog cases and all. - no limit for cases assignment.every thing here is servicenow product and platform support which is very deep. - the questions they asked in interview and the work which am doing here is not at all relavant. - I dont know how people are giving positive feedback for worklife balance. I worked in cs-platform technologies team.all other teams like automation,integrations,performance,ux and admin also same scenario.daily with burning cases and these teams figth internally that this case is your team issue and all. - the training which they give and the cases and work which they assign are no way related. - they give basic training and some internal training videos and assesment tests to go through.the training and work is far different in reality. - the other headache is we have to attempt calls from the customers for all other teams cases as well and have to update the customer requirement over the case. - when we are working dedicatedly on a case they will assign a new case and sometimes P1 and P2s immediately.all our troubleshooting and investigation for the previous case will be gone and again we have to start from scratch. - no limit for cases assignment its been the same from years.they wont hire more candidates to reduce the cases workload. - you wont sleep properly even in sleep you will think about cases and starts thinking what happens the next day. - even if you need any senior or SME help they might not be available.coz they too will be packed with their cases and internal case tasks.we can't blame them as they too are piled up with their cases.even if they want to help us their bin and cases queue wont let them help us. - dont fall for the high package and stocks they provide. rest is your decision. Think Thrice before stepping in....Read More

Skill development - Poor
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Technical Support Engineer in Hyderabad / Secunderabad

Customer Support Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 22 Apr 2021

Likes

Benefits

Salary - Good

Dislikes

Working extra hours has become new normal due to some managers approach

Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Dislikes

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Salary - Good
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Dislikes

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Skill development - Poor
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Dislikes

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Likes

Exposure to new tech.

Skill development - Excellent

Dislikes

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Likes

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Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing to say

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Dislikes

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Likes

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Dislikes

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Likes

It always feels like day one with its challenging tasks and the opportunity to solve business problems. The company's resources for employees learning & development are extensive, allowing us to grow alongside with company. Additionally, the perks, the well-being days off, and the management are exceptional.

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Dislikes

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Likes

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Dislikes

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posted on 11 Dec 2024

Likes

Excellent culture, shared purpose, everyone is aligned to make this company a successful one. Love the wellbeing days, company benefits and the people.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

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Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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Full Time

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Overall Rating

1.0

Category Ratings

1.0

Salary

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Skill development

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Job security

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Promotions

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posted on 05 Jun 2024

Likes

Nothing to like apart from wellness holidays given.

Dislikes

No opportunities for growth, older technologies being used, gender biased, no women in leadership, women are treated differently. Silent layoffs, favouritism and literally everything else.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Software Engineer2 in Hyderabad / Secunderabad

Full Time

Software Development Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 24 Feb 2025

Likes

Nothing good. They have good PR team

Dislikes

They have dangerous culture of putting employees in PIP. You will feel useless during those 2 months time, where manager will just discourage you

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Quality Analyst in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 23 Feb 2025

Likes

People who work there and the culture

Dislikes

People pact is not followed. No work life balance and no job security.

Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 7 ServiceNow reviews submitted by ServiceNow employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if ServiceNow is the right company for you. 80% of employees reported t...Read more