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Filter reviews by ServiceNow Senior Technical Support Engineer Reviews
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What employees say about ServiceNow?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Friday
80% employees reported
Flexible timing
60% employees reported
No travel
60% employees reported
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Gender based rating
Rated by Women
1 reviews
Rated by Men
5 reviews
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7 reviews found
Senior Technical Support Engineer in Hyderabad / Secunderabad
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good company growth
- Job security - Excellent
Dislikes
No flexibility.
Senior Technical Support Engineer in Hyderabad / Secunderabad
Full Time
IT Infrastructure Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Work satisfaction
Company culture
Work-life balance
Likes
Inclusiveness and good polices. Nice stock compensation. Good canteen.
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
A bit of pressure and stress included environment.
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Technical Support Engineer in Hyderabad / Secunderabad
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
No job security Very less number of projects No professional and career growth Horrible managers and management Big names in HR,managers but no knowledge of any professional ettiquetes or exit or any company process Company saves money by delaying payments, benefits, firing employees in probation period itself just before when the bonus is just about to be given to them. RSUs company keep with it till one year and before that only most employees are either fired or asked to voluntarily resign otherwise they will provide termination letter No support in case of medical emergency. No humanitarian principles follow. Bolte hai na"Naam bade aur darshan chote" Recommend not to join this company whether as fresher, middle level or as experienced because there is no career growth and you are always in firing zone by dominant egoistic proudy managers. HR are helpless and puppets of managers. Quick hire and quick fire Delay in payments...Read More
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Technical Support Engineer in Hyderabad / Secunderabad
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
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Skill development
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Likes
ServiceNow offers lot of benefits like stocks, health insurance with top-up for additional amount, option of working remotely, tuition benefits.
- Salary - Good
- Skill development - Good
- Job security - Good
Dislikes
No work life balance, support team is really bad here and very high number of case volumes and short staffed.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Technical Support Engineer (working remotely)
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Work-life balance
Likes
Pros: - salary and stocks. - free snacks. - insurance. - paternity leave for 3 months.1 month at a time. - leaves.
- Salary - Excellent
- Job security - Good
- Promotions - Good
Dislikes
Mark my words folks.If you havent faced any of the below scenarios I will give my 1 month salary to you. - If you are expecting work life balance here.Trust me its 0%. u will even take time on weekends and holidays to clear your backlog cases and all. - no limit for cases assignment.every thing here is servicenow product and platform support which is very deep. - the questions they asked in interview and the work which am doing here is not at all relavant. - I dont know how people are giving positive feedback for worklife balance. I worked in cs-platform technologies team.all other teams like automation,integrations,performance,ux and admin also same scenario.daily with burning cases and these teams figth internally that this case is your team issue and all. - the training which they give and the cases and work which they assign are no way related. - they give basic training and some internal training videos and assesment tests to go through.the training and work is far different in reality. - the other headache is we have to attempt calls from the customers for all other teams cases as well and have to update the customer requirement over the case. - when we are working dedicatedly on a case they will assign a new case and sometimes P1 and P2s immediately.all our troubleshooting and investigation for the previous case will be gone and again we have to start from scratch. - no limit for cases assignment its been the same from years.they wont hire more candidates to reduce the cases workload. - you wont sleep properly even in sleep you will think about cases and starts thinking what happens the next day. - even if you need any senior or SME help they might not be available.coz they too will be packed with their cases and internal case tasks.we can't blame them as they too are piled up with their cases.even if they want to help us their bin and cases queue wont let them help us. - dont fall for the high package and stocks they provide. rest is your decision. Think Thrice before stepping in....Read More
- Skill development - Poor
- Work satisfaction - Bad
- Company culture - Poor
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Technical Support Engineer in Hyderabad / Secunderabad
Customer Support Department
Overall Rating
Category Ratings
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Skill development
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Likes
Benefits
- Salary - Good
Dislikes
Working extra hours has become new normal due to some managers approach
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Senior Technical Support Engineer in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Similar Designation Reviews
Senior Software Engineer in Bangalore / Bengaluru
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Company culture
Work-life balance
Likes
Good leave policy Good package overall Some teams have good work
- Salary - Good
- Job security - Good
- Work-life balance - Good
Dislikes
Unclear promotion criteria Changing leaderships Too frequent reorgs Bad appraisal recently - unclear expectations
- Promotions - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Technical Support Engineer in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
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Skill development
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Likes
Nothing good when you work as a Tech support engineer.
Dislikes
1. Workload is too much and customers don't have any respect for you. 2. Office politics, management promotes only candidates they like and hikes will be granted only to them. 3. Work life balance is not there. 8-5 job timings is only on papers but in reality you end up working till late night. 4. No proper training is given and management expects you to work more. 5. Management is always concerned about customers but for their own employees it is always a pressure....Read More
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within Country.
Software Engineer in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
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Skill development
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Likes
Servicenow is a great company to settle in. The work life balance and the culture is amazing. You have very nice work colleagues.
- Salary - Good
- Job security - Excellent
- Promotions - Good
- Work-life balance - Excellent
Dislikes
Growth and learning. Its absolutely zero here.
- Skill development - Poor
- Work satisfaction - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Technical Support Engineer in Hyderabad / Secunderabad (working remotely)
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
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Work-life balance
Likes
Salary is okay
- Salary - Good
- Job security - Excellent
Dislikes
Worklife balance is not good in support org
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Software Engineer in Bangalore / Bengaluru
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
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Work-life balance
Likes
Exposure to new tech.
- Skill development - Excellent
Dislikes
Old tech still on.
- Job security - Bad
- Promotions - Poor
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 2 days/week from office
Work timings: Flexible Timings
Work related travel: This is a desk job.
Software Engineer in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
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Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
- Skill development - Poor
Overall Rating
Software Engineer in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
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Work-life balance
Likes
Wlb and culture
- Salary - Good
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Learning and growth
Technical Support Engineer in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Benefits are excellent
- Salary - Excellent
- Skill development - Excellent
- Job security - Good
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Nothing to say
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Software Engineer in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Amazing Aminities and envoirment
- Salary - Good
- Skill development - Excellent
- Job security - Good
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing as such
Software Engineer in Bangalore / Bengaluru
Full Time
IT Infrastructure Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work life balance and good pay
- Salary - Excellent
- Job security - Good
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
It's a very big sea and you're just a drop of water in it. So opinions and decision making will be pretty less, unless you're in a senior level
Other ServiceNow Reviews
Strategy and Operations Manager in Hyderabad / Secunderabad
Full Time
Strategic Management Department
Overall Rating
Category Ratings
Salary
Skill development
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Work satisfaction
Company culture
Work-life balance
Likes
At ServiceNow, the hunger for innovation is unquenchable. Everyone here believes that their work is aligned with the Company objectives and their work makes an impact on their customers. That passion outshines every challenge we face at work, builds resilience and develops our incredible product line. We lead with TRUST and everyonehere feels empowered to be a leader even if they don't have the designation. That TRUST is the DNA we all latch on to and makes us do our best work and bring our best selves to work. We truly believe we are DESCO21C - the Defining Enterprise Software Company of the 21st Century....Read More
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
What I really dislike the lack of time we have to do everything we want. I wish I had more time to make an even bigger impact. However, that's the challenge we all want to triumph on as that would make us truly unstoppable.
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City, Travel Within Country, International Travel.
Product Designer Lead in Hyderabad / Secunderabad
Full Time
UI / UX Department
Overall Rating
Category Ratings
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Skill development
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Work satisfaction
Company culture
Work-life balance
Likes
I am a father of two & entering my forties. Two things which are very important at his juncture is family life & prioritizing health. Both of these are well balanced with my work here at ServiceNow. In fact it is always encouraged & respected by my boss & my team. :)
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
The growth brings in some pros and cons. I miss the small team gatherings because now with company growing at this pace all teams are expanding and becoming bigger and bigger. (y)
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Operations Associate in Hyderabad / Secunderabad
Full Time
HR Operations Department
Overall Rating
Category Ratings
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Skill development
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Work-life balance
Likes
The company is focused on being Employee-centric approach and understands the importance of work life balance. The company is bound to provide utmost importance to personal wellbeing.
- Salary - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
The company might focus on providing free meals to the employees.
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
HR Recruiter in Bangalore / Bengaluru
Full Time
Recruitment & Talent Acquisition Department
Overall Rating
Category Ratings
Salary
Skill development
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Company culture
Work-life balance
Likes
ServiceNow offers an excellent work life balance, competitive salary and benefits along with job security plus job satisfaction. Additionally, there are ample opportunities for learning & growth here.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No dislikes to mention
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Talent Acquisition Specialist in Hyderabad / Secunderabad
Full Time
Recruitment & Talent Acquisition Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It always feels like day one with its challenging tasks and the opportunity to solve business problems. The company's resources for employees learning & development are extensive, allowing us to grow alongside with company. Additionally, the perks, the well-being days off, and the management are exceptional.
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Nothing that I think as of now.
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Lead Recruiter in Hyderabad / Secunderabad
Full Time
Recruitment & Talent Acquisition Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Its unique Culture, Work life balance and growth opportunities. The way company is solving the real world problems giving an equal opportunity to every employee to be part of this journey.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing in specific.
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Human Resource Business Partner Manager in Hyderabad / Secunderabad
Full Time
HR Business Advisory Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Excellent culture, shared purpose, everyone is aligned to make this company a successful one. Love the wellbeing days, company benefits and the people.
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Lot of work, but since it also comes with learning, not complaining.
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Software Developer in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
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Skill development
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Company culture
Work-life balance
Likes
Nothing to like apart from wellness holidays given.
Dislikes
No opportunities for growth, older technologies being used, gender biased, no women in leadership, women are treated differently. Silent layoffs, favouritism and literally everything else.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Principal Product Manager in Hyderabad / Secunderabad
Full Time
Product Management - Technology Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Job security - Good
- Company culture - Good
- Work-life balance - Good
Overall Rating
Information Technology Asset Management Analyst in Hyderabad / Secunderabad
Full Time
Business Process Quality Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
- HQ - Santa Clara, United States
- Software Product
- 1k-5k Employees (India)
- Public
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 7 ServiceNow reviews submitted by ServiceNow employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if ServiceNow is the right company for you. 80% of employees reported t...he working days at ServiceNow as Monday to Friday. 60% employees reported the work timings at ServiceNow as Flexible timing. Read more- Home >
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