Salesforce Interview Questions, Process, and Tips

Q1. Why you want to change?
Ans. 
Seeking new challenges and growth opportunities in a dynamic technical environment.
• Desire to expand skill set and knowledge in different technologies

• Looking for a more challenging and rewarding role

• Seeking opportunities for career advancement and professional development
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Q1. Troubleshooting questions
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Q1. How to handle angry customers
Ans. 
Listen actively, stay calm, empathize, apologize, offer solutions, follow up
• Listen actively to understand their concerns

• Stay calm and composed, do not take their anger personally

• Empathize with their situation and show understanding

• Apologize for any inconvenience caused, even if it's not your fault

• Offer solutions or alternatives to address their issues

• Follow up to ensure the problem is resolved to their satisfaction
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First round was mcq round

Q1. Some basic salesforce questions
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Q2. Most questions from development
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Q1. Critical task you have accomplished in your career till now
Ans. 
Implemented a new ticketing system to streamline support processes
• Researched and evaluated different ticketing systems

• Collaborated with IT team to implement chosen system

• Provided training to support team on how to use the new system
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Q2. What difficulties you faced in your previous company
Ans. 
I faced difficulties in managing high volume of customer inquiries and resolving technical issues within tight deadlines.
• Handling a large number of customer inquiries simultaneously

• Meeting tight deadlines for resolving technical issues

• Balancing workload and prioritizing tasks effectively
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Q1. Salesforce Apex and lwc
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Q2. Need Salesforce updates
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Q3. Are you good with lwc
Ans. 
Yes, I am proficient in Lightning Web Components (LWC) development.
• Experienced in developing custom components using LWC framework

• Knowledge of HTML, CSS, JavaScript, and Salesforce Apex

• Familiar with Salesforce Lightning Design System (SLDS)

• Ability to create interactive and responsive user interfaces

• Troubleshooting and debugging skills for LWC applications
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Q1. What is Scatter gather how it works
Ans. 
Scatter gather is a Mule component that sends a message to multiple targets in parallel and aggregates the responses.
• Scatter gather allows you to send a message to multiple endpoints concurrently.

• Each endpoint processes the message independently and returns a response.

• The responses are then aggregated and returned as a single message.

• Useful for scenarios where you need to call multiple services and combine their result...read more
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Q2. When should REST APIs be used, and when are SOAP APIs more appropriate?
Ans. 
REST APIs are more suitable for lightweight, stateless communication, while SOAP APIs are better for complex, stateful interactions.
• REST APIs are preferred for web-based applications due to their simplicity and flexibility.

• SOAP APIs are better suited for enterprise-level applications that require strict security and transactional support.

• REST APIs use standard HTTP methods like GET, POST, PUT, and DELETE, making them e...read more
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Q1. When should you provide the DataWeave code based on the given input and output, and can you explain how it was executed?
Ans. 
DataWeave code should be provided based on input and output requirements to transform data in Mulesoft.
• DataWeave code should be provided when there is a need to transform data from one format to another.

• It should be executed when integrating systems with different data structures.

• Examples include transforming JSON to XML, CSV to JSON, etc.
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Q2. How do you approach a given task, and can you explain the connectors involved as well as the expected outcomes?
Ans. 
I approach tasks by analyzing requirements, selecting appropriate connectors, designing the integration flow, testing, and ensuring expected outcomes are met.
• Analyze the requirements of the task to understand the data sources, transformations, and endpoints involved

• Select the appropriate connectors based on the systems being integrated (e.g. Salesforce, SAP, databases)

• Design the integration flow using MuleSoft's Anypoi...read more
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Q1. What are the three types of data extensions?
Ans. 
The three types of data extensions are Data Extension, Sendable Data Extension, and Data Filter.
• Data Extension: Used to store data and can be used for sending emails.

• Sendable Data Extension: A type of Data Extension that can be used for sending emails.

• Data Filter: Used to segment data based on specific criteria.
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Q2. How many complex journeys you have worked on?
Ans. 
I have worked on multiple complex journeys involving troubleshooting network issues, resolving software bugs, and implementing system upgrades.
• Troubleshooting network issues for a multinational company with offices in multiple countries

• Resolving software bugs in a critical application used by thousands of users

• Implementing system upgrades for a large-scale data center to improve performance and security
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Q1. Would you be able to handle a client when something is messed up?
Ans. 
Yes, I have experience handling clients in stressful situations and resolving issues effectively.
• I have strong communication skills to calmly address the client's concerns

• I am able to troubleshoot and identify the root cause of the issue

• I have experience in providing timely and effective solutions to clients

• I am able to remain calm and professional under pressure
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Q2. Are you open for shifts?
Ans. 
Yes, I am open for shifts and can work flexible hours as required.
• I am willing to work different shifts including nights and weekends

• I understand the importance of being available to support customers at all times

• I have previous experience working in a shift-based role
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Q1. Situation based questions. Will provide issue and will ask the troubleshooting methode which we will choose
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Q1. General HR questions
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Q2. Salesforce values
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Q1. Explain 3 way handshake
Ans. 
Three-way handshake is a method used in TCP/IP network to establish a connection between a client and server.
• Client sends a SYN packet to the server to initiate a connection

• Server responds with a SYN-ACK packet to acknowledge the request

• Client sends an ACK packet back to the server to confirm the connection
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Q1. How do you handle a situation where you do not know answer to a question?
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