R1 RCM Senior Customer Service Professional Interview Questions and Answers

Disagree vs agree. Which describes you best

Q1. This is speaking, listening and writing skills put to the test
Add your answer
Q2. Why should we not hire you?
Ans. 
I am confident in my abilities and believe I am the best fit for this role.
• I have extensive experience in customer service and have consistently received positive feedback from customers.

• I am highly skilled in resolving customer issues and providing exceptional support.

• I am a quick learner and adapt well to new situations and technologies.

• I am a team player and work well with colleagues to ensure customer satisfaction.

• ...read more
Answered by AI
View 1 more answer

Q1. What is customer service to you? How will you handle an irate customer? For first-time applications, what is a BPO company and why did you choose to apply in a bpo company?
Ans. 
Customer service is providing assistance and support to customers to ensure their satisfaction and loyalty.
• Listen actively and empathize with the customer's concerns

• Apologize for any inconvenience caused and take ownership of the issue

• Offer a solution or alternative to resolve the problem

• Follow up with the customer to ensure their issue has been resolved

• Maintain a positive and professional attitude throughout the inter
Answered by AI
Add your answer