R1 RCM Collection Agent Interview Questions and Answers

The best way to recover the amount is through a systematic approach that includes effective communication, negotiation, and legal action if necessary.

• Establish clear and open lines of communication with the debtor

• Understand the reasons for non-payment and address any concerns or disputes

• Negotiate a repayment plan that is feasible for the debtor

• Regularly follow up and remind the debtor of their outstanding debt

• Consider ...read more

My way of dealing with stubborn customers is to remain calm, empathize with their concerns, and find a mutually beneficial solution.

• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with their situation

• Offer alternative solutions

• Negotiate and find a win-win outcome

• Maintain professionalism and patience

Customer paying possibility can be recognised by analysing their credit history, income, expenses and payment behaviour.

• Check credit score and credit history

• Assess income and expenses

• Observe payment behaviour and patterns

• Consider any outstanding debts or loans

• Look for any bankruptcies or legal actions against the customer

The best method of knowing your customer is through proper documentation and verification.

• Collect and verify customer's personal information such as name, address, phone number, and email.

• Check customer's credit history and payment behavior.

• Verify customer's employment status and income.

• Obtain references from other creditors or business partners.

• Use online tools and social media to gather additional information.

• Regular...read more