Quess IT Staffing Solutions Interview Questions, Process, and Tips

Q1. Self Introduction
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Q2. What do you know about the company?
Ans. 
The company is a leading technology firm specializing in AI solutions for businesses.
• Specializes in AI solutions for businesses

• Known for innovative technology products

• Has a strong reputation in the tech industry
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Q1. OS, Desktop/Laptop, Hardware issue troubleshooting
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Q2. Software installation and antivirus tasks
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Software installation and antivirus tasks are essential for maintaining system security and performance.
• Ensure to regularly update antivirus software to protect against new threats

• Install software from trusted sources to avoid malware infections

• Schedule regular scans to detect and remove any potential threats

• Educate users on safe browsing habits to prevent malware infections
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Q3. Password Reset, Ticketing and SLAs
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Q4. Data backup, Profile configuration, Email O365
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Q1. Ang experience with Canva
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I have extensive experience with Canva, a graphic design platform.
• I have used Canva to create social media graphics, flyers, and presentations.

• I am proficient in using Canva's various design tools and templates.

• I have collaborated with team members on Canva projects and provided feedback on designs.

• I have also used Canva to create personal projects such as invitations and resumes.
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Q2. Yes, I have 4 year experience with Canva. I made creatives as a freelancer
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Q1. Just online discussion about the job description
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Q1. Face to face interaction with cluster head
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Real time networking based scenarios

Q1. What is difference between a Cisco 920 series vs Cisco 903 series router
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Cisco 920 series routers are designed for small to medium-sized businesses, while Cisco 903 series routers are designed for enterprise-level networks.
• Cisco 920 series routers are more cost-effective for smaller businesses with fewer network requirements.

• Cisco 903 series routers offer higher performance and scalability for larger, more complex networks.

• Cisco 920 series routers may have fewer ports and features compared ...read more
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Q2. How to configure a router
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Configuring a router involves accessing the router's configuration interface and setting up various parameters.
• Access the router's configuration interface by entering the router's IP address in a web browser

• Log in using the router's default username and password or the credentials provided by the network administrator

• Navigate to the appropriate settings section to configure parameters such as network name (SSID), secur...read more
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Q3. How to remotely login a router
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To remotely login a router, use SSH or Telnet protocols with the router's IP address and login credentials.
• Use SSH or Telnet protocols to remotely login to the router

• Enter the router's IP address in the terminal

• Provide the login credentials (username and password)

• Ensure proper network connectivity for remote access
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Q4. How to create network topology or network paths and it's type
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Network topology is created by designing the layout of network devices and connections. Types include star, bus, ring, mesh, and hybrid.
• Identify network requirements and goals

• Select appropriate topology based on needs (e.g. star for centralized control, mesh for redundancy)

• Design layout of network devices and connections

• Implement network topology using physical or virtual components

• Test and optimize network performance
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Q5. What is difference between fiber and MW media connectivity and explain in detail
Ans. 
Fiber media connectivity uses optical fibers for data transmission, while MW media connectivity uses microwave signals.
• Fiber media connectivity uses optical fibers to transmit data through light signals

• MW media connectivity uses microwave signals to transmit data through the air

• Fiber connectivity offers higher bandwidth and longer distance transmission compared to MW connectivity

• Fiber connectivity is more secure and im...read more
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Q6. What is TCP/IP in networking
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TCP/IP is a set of protocols that governs how data is transmitted over the internet.
• TCP (Transmission Control Protocol) ensures reliable data delivery

• IP (Internet Protocol) handles addressing and routing of data packets

• TCP/IP is the foundation of the internet and most networks today
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Q7. What is network protocol and explain some commonly known protocol with their working
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Network protocols are rules and conventions for communication between devices on a network.
• Network protocols define how data is formatted, transmitted, received, and acknowledged in a network.

• Commonly known protocols include TCP/IP, HTTP, FTP, and DNS.

• TCP/IP is a suite of protocols that governs how data is transmitted over the internet.

• HTTP is used for transferring hypertext documents on the World Wide Web.

• FTP is used ...read more
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What are Windows servers and how to handle Data Centers

Q1. How to take backup using HP DataProtector tool?
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To take backup using HP DataProtector tool, you need to create a backup specification, select the objects to backup, schedule the backup, and monitor the backup job.
• Create a backup specification by defining the backup type, destination, and options.

• Select the objects to backup by specifying the source data, such as files, folders, or databases.

• Schedule the backup to run at a specific time or interval using the scheduli...read more
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Q2. How to handle Tickets in Zendesk?
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Tickets in Zendesk are handled by assigning them to appropriate agents, setting priorities, updating status, and resolving them in a timely manner.
• Assign tickets to appropriate agents based on their expertise and workload.

• Set priorities for tickets to ensure urgent issues are addressed first.

• Update ticket status regularly to keep stakeholders informed.

• Resolve tickets within the agreed upon SLA to maintain customer sati...read more
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Q3. What is Amber indication in a server?
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Amber indication in a server typically signifies a warning or cautionary status.
• Amber indication usually indicates a non-critical issue that requires attention but does not immediately impact server functionality.

• Examples of Amber indications include a warning light on a server indicating a potential hardware failure or a system temperature exceeding safe levels.

• It is important for data center operators to promptly add...read more
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Q4. How to restore the backups?
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Restoring backups involves identifying the correct backup, selecting the data to restore, and following the appropriate restoration process.
• Identify the correct backup version based on the date and time of the backup.

• Select the specific data or files that need to be restored.

• Follow the restoration process outlined in the backup system's documentation.

• Verify the restored data to ensure it is accurate and complete.
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Q5. What is Active Directory?
Ans. 
Active Directory is a directory service developed by Microsoft for Windows domain networks.
• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows administrators to assign policies, deploy software, and apply updates

• Facilitates single sign-on for users across different applications and services
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Q6. How to add, modify, and remove users in the Active Directory?
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To add, modify, and remove users in Active Directory, use tools like Active Directory Users and Computers or PowerShell commands.
• Use Active Directory Users and Computers tool to add, modify, and remove users through a graphical interface.

• Use PowerShell commands like New-ADUser, Set-ADUser, and Remove-ADUser to perform these actions through command line.

• Ensure proper permissions are assigned to perform these tasks in Ac
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